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Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 280 reviews

93%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 3 out of 5 stars

    Nice but pricey

    Posted
    RinTinTin
    • Tech Insider NetworkTech Insider Network

    I have the black pair of Sony’s WH-1000X M3. The packaging for the headset comes in typical packaging. Included in the box are the headset, carrying case, headset cable, usb type c cable for charging and an adapter for airline use. The headphones came with a little battery life but I have charged it over night. I’ve been running off of the same charge for the last couple of days. The box advertises 30-hour battery life and that’s about right. The syncing went smooth on my cell phone without using the app. The app does make the process smoother. I just felt I could sync if faster than downloading the app. The only problem I have had is syncing it with my laptop. It eventually synced but takes awhile. In order to sync you have to power the headset on and hold the button for 7 seconds for it to go into pairing mode. The very first time you power on your device it auto goes into pairing mode. I do wish that the coating on the headphones would be different. It is prone to smudges and grease stains. You will have to continually wipe down the headphones frequently. The headset is lightweight and has great padding on the ear cuffs and headset band. They are super comfortable to wear, but wearing with glasses it does put pressure against the glasses and ears. When playing music when paired to a laptop the quality seemed fine at first however the connection was not stable and started stuttering and disconnecting. It did not work well at all. The problem was a persistent problem and made me not want to use the headset with laptops anymore. The controls. The headset has two buttons the power button and the button to control ambient sound and noise cancelation. The placement of these buttons is perfect. The volume control, pause/play/answer/hang-up, and voice assistant function, forward track/back track are all built into the ear cuff as touch controls. These touch controls are clunky and are not always responsive. The volume and track controls work best. The last work function is the voice assistant function. The function fails so much that it is not even worth using however these defeats the purpose of having hands free if you have to use your phone. The controls are clunky at best. Sound: The sound is good but not great. It doesn’t come through as a full sound; it’s crisp but not full and rich. For the price and the sound I do believe that the price point should be lower. Noise cancelation. Even with the noise cancelation off the sound is muffled the noise cancelation works very well on the device. While having the noise cancelation off if someone comes up to talk to you and you want to hear him or her. They have a build in feature where you don’t have to lift the ear cuff off of your ear. ON the right side of the ear cuff you press and hold the cuff and the mic on the outside of the cuff picks up the sound around you and lets you ear the sounds and the people talking to you. This feature takes awhile to kick in after pressing the ear cuff. It is quicker to lift the ear cuff and hear them. If you can get the headset on sale then pick them up

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones ruined by veiled highs and lag

    Posted
    canfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved these headphones in most respects. They're very comfortable, the battery lasts forever, and the ANC is fantastic. However, I had a few problems that eventually resulted in my returning them: 1) As indicated above, I found certain higher frequencies to be recessed in a way that sometimes gave the impression that I was listening through cotton balls. This particularly affected vocal 'S' sounds, and in some cases was prominent enough to make it sound like vocalists had lisps. 2) EQ functionality that might have allowed me to compensate for the above issue requires that "high quality" mode (LDAC) be turned off. Bummer. It's worth noting that this is also true of other functions that perform signal processing. 3) In my very limited experience, these were basically unusable for watching video where sync is important. I watched a couple of movies on a plane (so the caveat exists that the source was highly imperfect) and there appeared to be a solid couple hundred milliseconds of lag. This was enough to render the experience quite frustrating for me. I didn't try other video sources or plug the headphones in, so this point comes heavily qualified. I really wanted to love these headphones, and I did in many ways. I might end up picking up a second pair just to be sure the first pair wasn't flawed in a way that caused one or more of the above issues.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the upgrade

    Posted
    lowtech
    • My Best Buy® Elite MemberElite Member

    I already own the Sony MDR-1000X and love them. The WH-1000XM3 are more comfortable and fit better, but the ear cup touch controls for pause & Siri don't work as well (4 - 6 tries before it works). Out of the box the MDR-1000x sound much better to my ears. The WH-1000XM3 has an app with an equalizer but no setting I've tried sounds as good to me as the MDR-1000X that has no equalizer. I do not want to work that hard to make $349 headphones sound good, but if you like that sort of thing they will probably make you happy. The app has a soundstage control that just seems like a gimmick to me. I'm not fond of the surround effects either. On the positive side, the app connects well and is not flakey like the Bose Connect app. The noise canceling on the WH-1000XM3 is superior and better than the MDR-1000X. I mostly listen to classical music & find the WH-1000XM3 to be too muddy as opposed to the crisp MDR-1000X. Think I'll stick with my MDR-1000X.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound and ANC... Poor Build Quality

    Posted
    theramguy

    I bought these 1000XM3's based on the few reviews I had seen on-line. I have had the major players in the market that have ANC and wanted to give these a try. The Noise canceling is really good and there is this hush that comes over you when you turn them on. So for the office they performed very nicely and when you have a Tidal subscription and can listen to HiFi music they really do perform very well. My issue with these headphones is to achieve Bose like lightness they are almost entirely plastic and I feel you will have to baby these headphones before they break which is what happen to me. The same issue that many people have complained about is the headband by the ear-cup joint being the weak point, and they cracked so I had to return them. I would rather have heavier headphones with solid build quality than sacrifice build quality to save some weight.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound + NC, bad feature

    Posted
    Andrew
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll start by saying that you're getting great noise cancel and sound but it's missing a few key things. 1. Bose has the capability to be connected to two devices, this is huge since I switch between taking calls through my computer and through my phone, such a headache. Sony did not include this. 2. The silver is not even remotely silver, it is more taupe, a goldish tan, and is exactly what you would describe as your grandmother's orthopedic shoe color. 3. The case is tight that you kind of have to push the headphone size back to normal (not great if you have a bigger head) 4. The microphone is a substantial downgrade from the Bose QC35-ii. Many times people mention they can/t hear me well, when the same scenario with Bose and there is no notice of muffling.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Andrew, thanks for bringing this to our attention. We would like to hear more from you so we can further assist you. Please reach us at socialsupport@am.sony.com with your concern. Please also include your contact and product information. We will do our best to help. Regards, ^Ron sony_US

  • Rating: 3 out of 5 stars

    Not Enough Volume

    Posted
    SB302
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great noise cancelling but that’s about it. I don’t think they’re worth $350. Not enough volume for me. I’m seriously considering returning. Them

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Headphones But...

    Posted
    CaliBoricua
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They Sound great but the Bluetooth kept dropping. I returned them and ordered another pair. Hopefully the next pair won’t have the same issues.

    I would recommend this to a friend