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Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1182 reviews

95%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 18 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Fantastic Headphone with terrible Microphone

    Posted
    Pushkar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used these headphones for over a month now. For me, listening to music was not the only usage but I used this for taking conference calls during meetings, block out noise on long flights and have a good nap. These are not your everyday use cases but still important ones. So here it goes ... I am breaking down my review in Pros, Cons, and Wishlist Pros 1 - Great looking headphone. There is no denying to the fact that the black color of this headphone with copper ascent near the mics is a killer combination. 2 - Very comfortable - I have worn this headphone for long hours, listening to music and podcasts ... occasionally just turn on the NC and have a quieter environment to work or sleep (mostly on flights) 3 - Crazy good Noise Cancellation. With the app, you can configure the levels of NC and this is so good to have. Also, the app can detect if you sitting or moving and make adjustments accordingly. There is annoying aspect too which I will list in Cons sections. 4 - The touch sensor on the right side of the earcup to change songs, increase volume. Once you are used to it, it's so easy to use. 5 - Lound and clear sound. I have old Bose QC 25 (wired) and Sennheiser PXC 550C. This headphone blows the competition ... no doubt. 6 - They use USB C for charging so its future proof. One less cable to carry. 7 - The battery life is fantastic. 30-hour battery life with quick charging (10 min charge for 5 hours of playback) 8 - Quick Attention Mode. Place your hand on right earcup and it reduces music and enhances mics to pick outside noise to hear the conversation with taking off the headphones. Cons ... yeah we do have some serious cons here 1 - Terrible, crappy and totally unusable microphones. You just cannot use this for taking calls during the conference or one on one meetings. I have paired this with my iPhone X and MacBook Pro but its completely useless. I have had people tell me that its impossible to understand what I am saying, my voice sounds nasal, at times muffled. This is so weird, its end of 2018 and we don't have a decent microphone on these expensive headphones. Very very disappointing. 2 - Really short USB C charging cable. For a headphone priced at $350, I would expect a full size, decent USB C charging cable. 3 - No controls or mic for the wired connection. The wire is just aux cable with 3.5 mm connectivity on both ends. 4 - When the headphone is detecting your movement and changing the NC level using the app, it makes sound and takes a couple of seconds to adjust. While this is Ok during listening to music or podcast but not during calls. You cannot listen to the conversation during those few seconds. 5 - It can maintain its connectivity to the only device at a time. Bose Qc 35 II can maintain to 2. Its important feature to have. Wishlist ... scope of improvements 1 - Why use Bluetooth 4.2 and not 5. You will have better range and host of other benefits. 2 - A longer charging cable 3 - I could use more padding on the earcups but I understand this subjective to individuals choice. 4 - Please please improve your mics quality (its DSP - Digital Signal Processing) for the calls At this point of time, if you are wondering if its a great purchase of not ... it totally depends on your use case. If you want just music, noise cancellation ... and have $350 to spend, go for it by all means. But If you are planning to use for taking calls, forget it. You are better with Bose QC 35 II

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but pricey

    Posted
    RinTinTin
    • Tech Insider NetworkTech Insider Network

    I have the black pair of Sony’s WH-1000X M3. The packaging for the headset comes in typical packaging. Included in the box are the headset, carrying case, headset cable, usb type c cable for charging and an adapter for airline use. The headphones came with a little battery life but I have charged it over night. I’ve been running off of the same charge for the last couple of days. The box advertises 30-hour battery life and that’s about right. The syncing went smooth on my cell phone without using the app. The app does make the process smoother. I just felt I could sync if faster than downloading the app. The only problem I have had is syncing it with my laptop. It eventually synced but takes awhile. In order to sync you have to power the headset on and hold the button for 7 seconds for it to go into pairing mode. The very first time you power on your device it auto goes into pairing mode. I do wish that the coating on the headphones would be different. It is prone to smudges and grease stains. You will have to continually wipe down the headphones frequently. The headset is lightweight and has great padding on the ear cuffs and headset band. They are super comfortable to wear, but wearing with glasses it does put pressure against the glasses and ears. When playing music when paired to a laptop the quality seemed fine at first however the connection was not stable and started stuttering and disconnecting. It did not work well at all. The problem was a persistent problem and made me not want to use the headset with laptops anymore. The controls. The headset has two buttons the power button and the button to control ambient sound and noise cancelation. The placement of these buttons is perfect. The volume control, pause/play/answer/hang-up, and voice assistant function, forward track/back track are all built into the ear cuff as touch controls. These touch controls are clunky and are not always responsive. The volume and track controls work best. The last work function is the voice assistant function. The function fails so much that it is not even worth using however these defeats the purpose of having hands free if you have to use your phone. The controls are clunky at best. Sound: The sound is good but not great. It doesn’t come through as a full sound; it’s crisp but not full and rich. For the price and the sound I do believe that the price point should be lower. Noise cancelation. Even with the noise cancelation off the sound is muffled the noise cancelation works very well on the device. While having the noise cancelation off if someone comes up to talk to you and you want to hear him or her. They have a build in feature where you don’t have to lift the ear cuff off of your ear. ON the right side of the ear cuff you press and hold the cuff and the mic on the outside of the cuff picks up the sound around you and lets you ear the sounds and the people talking to you. This feature takes awhile to kick in after pressing the ear cuff. It is quicker to lift the ear cuff and hear them. If you can get the headset on sale then pick them up

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not for me

    Posted
    mehyatink
    • My Best Buy® MemberMember

    These aren't bad but I feel like the are overpriced and too gimmicky. I wanted a set of headphones with aptX HD. I mostly use streaming services for books and music while working. These headphones offer some nice extras like having noise canceling and equalizer/sound stage settings. The noise cancelling is great considering that was not a function I had a demand for; I work in an office that generally isn't too noisy. However, I notice you have to downgrade your streaming quality from aptX HD to SBC in order to use the equalizer/sound stage settings. That pretty much defeats my purpose purchasing a better set of wireless headphones. Plus, you wouldn't know that until after you've brought it home and set it up. The other issue I had was with vocals sounding distant and echoing. The extra bass was nice but I felt as if I was standing outside the party in terms of hearing to the vocals and the bass. For some of the music I listened to that was fine, just not what I would want as a all-purpose setting. I wanted to find something I can set and forget that sounds great with whatever I'm streaming since everybody has to have an app now. I'm not fond of having to rely heavily on the use of an app to manipulate the sound quality. Additionally, the build materials and overall look doesn't really come across as a premium tech upgrade or make a statement in the durability department. These headphones OK, I'm just not comfortable with "OK" at this price point. Although, these are the first wireless set I've tried that offered not only bass, but also volume. So if my personal gripes are not a real issue maybe you'll like them a little better than I did.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good But are they $350 Good

    Posted
    Ed1lover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased 4 wireless headsets during the Holidays. The Sony M3 $350, Bose 35 II $299, Sennheiser HD1 $249, and Sennheiser PXC 550’s $249. The good with the Sony’s M3, the nose canceling was superior it was out of this world. The sound quality was also amazing and considering the fact that you can use the equalizer to adjust is just icing on top. They were also extremely comfortable, I think you would be just fine listening for extended hours. So with all of that goodness why did I take them back and go with The Sennheiser HD1’’s. The Sony M3 touch pad was extremely frustrating, Sony needs to get that right especially at this price point, nothing should be frustrating. I think The Sennheiser PXC 550 touch pad was more responsive and just easier to use overall - Sony really needs to take note and make it more user friendly. The Build quality and look is cheap - I totally understand how plastic keeps the weight down etc however for almost $400 they could certainly upgrade the build quality and design. Finally the price- at that price point there should not be any flaws. For me to spend that much on headsets I should not feel any type of buyers remorse. For those reasons I purchased The Sennheiser HD1’s which were on sale for $250. The HD1’s don’t get as loud and does not have the base of the Sony’s but in my opinion it gives the purists sound. The HD’s performance on all genres of music was simply amazing. The nose canceling on the HD’s doesn’t block out all the sound but it’s just right for me - Sennheiser did something magical their. The Sony’s M3 are good but for me they were not $350 good.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worthy of the pricetag

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So many high expectations for these headphones, read nothing but good things about them and all reviews i watched deemed these to be the headphones to have....well...they are solid noise cancelling headphones and are loaded with features however i have found many of the touch features to be middle of the road at best. Half the time the swipes and double taps dont even register. The sound is decent but in my opinion they dont get very loud nor is there very much depth to the sound quality.They can be very base heavy if you wish and the app you download for these have an awesome equalizer that gives you the ability to fine tune the sound to get the absolute best audio from these .they are very comfortable at home or for office/plane use..however not the best choice for any gym/physical activity as these get very hot on your ears and are not sweat resistant to my knowledge...i hate to compare these to a pair of earbuds that were designed for physical activity in the jaybird runs but I'm going to anyway..for 200 dollars less the jaybird runs blow these out of the water in audio quality and gym use...the m3 have amazing battery life,sound decent, and are very comfortable in a neutral setting but for nearly 400 dollars after tax i would give a HARD pass on these..will more than likely be returning these immediately.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones ruined by veiled highs and lag

    Posted
    canfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved these headphones in most respects. They're very comfortable, the battery lasts forever, and the ANC is fantastic. However, I had a few problems that eventually resulted in my returning them: 1) As indicated above, I found certain higher frequencies to be recessed in a way that sometimes gave the impression that I was listening through cotton balls. This particularly affected vocal 'S' sounds, and in some cases was prominent enough to make it sound like vocalists had lisps. 2) EQ functionality that might have allowed me to compensate for the above issue requires that "high quality" mode (LDAC) be turned off. Bummer. It's worth noting that this is also true of other functions that perform signal processing. 3) In my very limited experience, these were basically unusable for watching video where sync is important. I watched a couple of movies on a plane (so the caveat exists that the source was highly imperfect) and there appeared to be a solid couple hundred milliseconds of lag. This was enough to render the experience quite frustrating for me. I didn't try other video sources or plug the headphones in, so this point comes heavily qualified. I really wanted to love these headphones, and I did in many ways. I might end up picking up a second pair just to be sure the first pair wasn't flawed in a way that caused one or more of the above issues.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound, too much fluff!

    Posted
    chammerbeck
    • My Best Buy® MemberMember

    Bought these to upgrade from my older Bose noise canceling. The silver ones with a switch and take a AA battery. Loved them! Heard the Sony's had the flat out best NC over Bose now. I do travel quite a bit. Been using them around the house and office. Just did a trip to Florida on an airplane recently. Unfortunately these are a pain to use. Maybe I'm spoiled but the soft buttons on the side are annoying(I don't use or want them), random beeps and the NC turns off after a bit(not the power save feature that's off), Sony app is clunky and way over complicated. I just want to turn the darn thing on with NC enabled and listen to music or just use it for NC only. Would be nice to have a "dumb" mode. I am very technically inclined but don't want to putz with things every time I want to use the headphones. Bose...flip the switch, plugin and listen to music. I needs to be that simple! I too experience the "waterfall" sound very faint in the background. It's equal in both ears. I had another audiophile at work verify this with me. He was surprised too. Not sure what I am going to do with them now. Going back to my Bose. Unfortunately I did the cashback with Samsung and they already paid me out so I doubt I can return them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Lack of Connectivity killed it

    Posted
    CTD444
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Been reading all the reviews and people say this is the best noise cancelling headphones to buy, so bought it. The headphones were meh. The sound signature sounded a bit muddy to me. However these had good qualities: they were comfortable, looked good, good noise cancelling, light weight and could fold up, etc. I bought the Bowers and Wilkins PX. The PX sounded better and looked better but were heavy and didn't fold up. Those got returned. The thing that made me return these were the connectivity. Seriously Sony? It can connect to 8 devices but cannot switch seamlessly. You must manually disconnect from one source to use another. Drove me nuts. I would have to search all of my devices to see which one it connected to in order to connect it to the one I wanted. Returned them and got the Beats simply for the W1 chip. It sucks I had to do that when Sony could/should include that feature that's present on many headphones nowadays. If you can live with that issue, more power to you. Go ahead and get these headphones. You'll probably enjoy them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Headphones. Just not for me.

    Posted
    Haneylive
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First, these headphones do sound great. Especially if you enjoy strong base. The noise canceling ability is also very good, but at times, I did find my ears hurting due to pressure. Unfortunately the big deal breaker for me was the fact you can’t pair 2 devices at once. I use both my iPhone and iPad to listen to music and watch movies, and with the Sony’s I had to completely disconnect from one device first, then reconnect to other. This was just a pain and not fluid. I also found the call quality to sound muffled and the swipe controls were a bit finicky, and not consistent. Lastly, I didn’t like their app at all. Even though it gives you a ton of options, if felt overkill, and not intuitive. Don’t get me wrong, there was a lot I did like about these headphones, and for many I’m sure they’re perfect. But for me the Bose QC35 ii was a better choice. It all comes down to personal preference and how you’ll use the headphones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not worth it

    Posted
    Freexp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sound from this headset is excellent, but the price to performance / capability for me was not worth it. If this is the best noise cancelling headset on the market it sure doesn’t seem much better than the Bose, beats, or set of earplug type of headset...not $300+ good. The aptx works nicely minimizing the lag when watching videos either on my phone or on a tv paired with a Bluetooth transmitter. Connection range is good, but why no multi-device support?! It’s a real pain having to pair, unpair, then pair up my phone, tv, and computer. What a mess especially when just about every other high end earphone can do that. The headset is comfortable, but then starts getting sweaty feeling from the ear cup material. Wait for the next version and buy a cheaper comparable headset in the meantime

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the upgrade

    Posted
    lowtech
    • My Best Buy® Elite MemberElite Member

    I already own the Sony MDR-1000X and love them. The WH-1000XM3 are more comfortable and fit better, but the ear cup touch controls for pause & Siri don't work as well (4 - 6 tries before it works). Out of the box the MDR-1000x sound much better to my ears. The WH-1000XM3 has an app with an equalizer but no setting I've tried sounds as good to me as the MDR-1000X that has no equalizer. I do not want to work that hard to make $349 headphones sound good, but if you like that sort of thing they will probably make you happy. The app has a soundstage control that just seems like a gimmick to me. I'm not fond of the surround effects either. On the positive side, the app connects well and is not flakey like the Bose Connect app. The noise canceling on the WH-1000XM3 is superior and better than the MDR-1000X. I mostly listen to classical music & find the WH-1000XM3 to be too muddy as opposed to the crisp MDR-1000X. Think I'll stick with my MDR-1000X.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound + NC, bad feature

    Posted
    Andrew
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll start by saying that you're getting great noise cancel and sound but it's missing a few key things. 1. Bose has the capability to be connected to two devices, this is huge since I switch between taking calls through my computer and through my phone, such a headache. Sony did not include this. 2. The silver is not even remotely silver, it is more taupe, a goldish tan, and is exactly what you would describe as your grandmother's orthopedic shoe color. 3. The case is tight that you kind of have to push the headphone size back to normal (not great if you have a bigger head) 4. The microphone is a substantial downgrade from the Bose QC35-ii. Many times people mention they can/t hear me well, when the same scenario with Bose and there is no notice of muffling.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Andrew, thanks for bringing this to our attention. We would like to hear more from you so we can further assist you. Please reach us at socialsupport@am.sony.com with your concern. Please also include your contact and product information. We will do our best to help. Regards, ^Ron sony_US

  • Rating: 3 out of 5 stars

    Beware, behaves weirdly in the cold

    Posted
    ayo10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Everything you read about them is correct. Great headphone, good noise cancelling, good sound. Personally though, in winter, wearing a hat, the original mk1 does a better job noise cancelling than this pair, but that could be me. Talking about winter, I am on my second pair. The first one will just stop working all together after a while. Thinking I got a broken pair, exchanged them. This new one however will pause or skip music or all together stop working all on its own. Didn't happen when I am on the train, but did when am outside, so, conclusion, it must be the cold. And it's not just me, do a search for the phones and cold and find out yourself. And no, I had the mk1 for 2 years and never had that issue, so, it must be the mk3's. Until Sony fixes the issue, going to return mine and will not be recommending this to anyone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound and ANC... Poor Build Quality

    Posted
    theramguy

    I bought these 1000XM3's based on the few reviews I had seen on-line. I have had the major players in the market that have ANC and wanted to give these a try. The Noise canceling is really good and there is this hush that comes over you when you turn them on. So for the office they performed very nicely and when you have a Tidal subscription and can listen to HiFi music they really do perform very well. My issue with these headphones is to achieve Bose like lightness they are almost entirely plastic and I feel you will have to baby these headphones before they break which is what happen to me. The same issue that many people have complained about is the headband by the ear-cup joint being the weak point, and they cracked so I had to return them. I would rather have heavier headphones with solid build quality than sacrifice build quality to save some weight.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A Fair+ Rating

    Posted
    Bell
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I tested 3 brands of Noise Reduction Ear Phones; Sony; Bose; & SkullCandy. For the price I didn't feel either of the brand's were worth their asking price! Of the 3 pairs 2 don't allow much in the way of volume. Not all brands include a charging cord (say what?) One pair made me sweat between the ear phone & my ears, one pair felt a little uncomfortable to wear. I did however, REALLY like the vibration feature on the SkullCandy brand but, overall, I wasn't impressed enough to keep any of the 3 brands I had initially purchased. No one brand stood out way above the others, though, I would rate the Sony brand 3rd of the three.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Love them but can't really use them

    Posted
    Bobb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Basically I love the noise cancellation and how they sound but something I didn't know about until I owned them is that the touch controls including the "palming" feature bugs out like crazy when in cold weather, specifically below/around 30°F. Wouldn't be a major issue if it wasn't for the fact that I live in NY and it's the middle of winter. They also started creeking after a week and I owned Sony headphones in the past. When it starts creeking, then it might crack soon. For $350, that is too scary for only a week of having them. I returned them as a result. Maybe it would be a big issue if u live in a warmer place so I'd still recommend them.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Noise canceling champ

    Posted
    LLG298
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hi there. If noise canceling is a must then look no further because it does that excellent. The bad is if talking on phone is a big deal then avoid this. Because that it does a lousy job in regards to taking on phone calls. When comparing to bose qc 35 ii which I have it does beat in three things only. Noise canceling and comfort and battery is USB type c and also a battery beast plus charges quick. In the end if you mainly will use to drown out sound around you listen only and barely take calls. Then consider it. If you do talk a lot on phone then think twice and get bose because their mics are superior by far for phone calls.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sound is good, comfort is just OK

    Posted
    EnriqueMMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these to study and I wear rhem for 4 hours at a time. I like the sound and that you can use them with a cable when battery runs out.I bought my own cable with in line remote and works perfectly fine. The touch controls work great. The noise cancelling is great but I’m still debating if I shoukd keep them or change them for QC 35’s because of the comfort. My ears get warm, but kot sweaty and my esrs touch the cover of rhe speakers. Overall I like them, I want to keep them but the comfort is not all that great. If you can wait I would see if Bose comes out with the QC45.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Really wanted to love these

    Posted
    Crispy
    • My Best Buy® Elite MemberElite Member

    After doing extensive research I had decided to go all out and give these a try. While the sound and noise cancelling is very impressive, I mostly use them while I'm working so they're connected to my laptop and unfortunately even though I am only a foot away the sound cuts in and out for about 30 seconds straight every 10 minutes or so. Additionally, these headphones squeeze your head like no other and I wound up with a pretty severe headache after just a couple of hours each day that I used these.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Only OK

    Posted
    Kat1330
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought these to replace in Bose Noise cancelling earbuds I lost. I read several reviews. The noise cancelling does not come close to the Bose earbuds. The Sony are more comfortable, I have always found earbuds a bit problematic. The use instructions are all pictorial and for this over 60 person, virtually impossible to decipher. The buttons are difficult to discern, from feel. I accidentally turned the volume up or down several times, just turning my head against the head rest in airplane or moving around.

    No, I would not recommend this to a friend