Main Content

Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 309 reviews

93%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 37 Reviews
  • Rating: 4 out of 5 stars

    Awesome sound quality with some connection issues

    Posted
    Crasher
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    The Sony WH 1000XM3 noise canceling headset is an over the ear headset that offers superb sound quality with adaptive noise canceling. The headset can be worn wireless or wired via a 3.5mm cable. For being a Sony high end headset the price point seems a little low in my opinion based on the hardware thats inside. However this is good for the consumer. Lets dive in and talk about some of the features and find out if this is a good fit for you. First off lets talk about what you can expect to receive out of the box real quick. Your going to get the headset, instructions, 3.5mm cable, usb-c cable but (but no power adapter), and a travel case. Set up is done very easily and can be accomplished either through Bluetooth or NFC. Sony offers a free app for most of their headsets and this one included. I highly recommend downloading the app due to all the features it unlocks on the headset. First thing i wanted to touch on was the power cable. It's running a usb-c cable, which is pretty much the way of the future however the cable they provide is very small. I'm talking about 6 inches or less and comes with no power outlet adapter. This means you need to charge this headset on a device with a USB port or buy an adapter. Luckily for me i have a few usb-c cables so i actually ended up throwing that cable away since it was so small and replaced it with another existing cable i already had. Now the app allows for some pretty nice features such as adaptive noise canceling, equalizers, and noise canceling optimizer just to name a few. There are only two buttons located on the left ear cup one is for power and the other controls noise cancellation. Now on the right ear cup there are functions built in that act like buttons but they are invisible touch controls. I've uploaded a picture to show the right ear cup has no buttons. However if you wish to move to the next track touch on the forward most part. And if you wish to raise the volume swipe up or down. One really cool feature that i liked alot is that if you have noise cancellation on and someone is talking to you, instead of taking your head phones off to hear what they are saying you can simply cover the right ear cup with your hand and the hard drive will turn off noise cancellation, lower the volume and amplify ambient sound so that you can hear what is being said. Once you remove your hand then your settings go back to the way they were. Trust me its a pretty cool feature that i have never seen before. The headphones are very comfortable and not once did i have any comfort issues. Battery life is very long. I have been running this headset for about 20 hours and am barely at 40%. Now while i can't tell you charge time, because i don't like depleting my battery, what i can tell you is at 50% life it took only 30 mins to charge it to full level. Sony is claiming that a 15 min. charge time i believe, will get you about 3- 5 hours of battery life depending on your settings. Let's dive in to noise cancelling and sound quality after all thats whats really important. I don't want to waste time on giving you specs because they can all be found on best buy's website along with Sony's website. This headset offers adaptive sound control. What is this? Simply put it is able to detect what you are doing and change your noise cancelling based on your environment. You have a few different settings it will try to detect which are staying, walking, running, and transport. If your at home listening to music it will switch to staying which allows more ambient voice sounds to enter so you can hear your wife or kids if they ask you something. If it detects that you are on a bus or plane it will switch over to transport mode which will eliminate all outside noise. This feature can be turned off at any moment and controlled manually to your desired setting. One thing i have to say is this is hands down the best noise cancelling i have ever heard and Sony has really entered this market packing a punch. When the noise cancellation is turned up all the way it does such a good job that i can barely hear my own voice and my ears start to ring because its so quiet. It actually worked too well for me to the point to where i don't use the full setting but rather keep noise cancellation at 50%. I am very impressed to say the least and if you are a frequent traveler this is almost a must have feature. Now noise quality is great but there were some connective issues via bluetooth connection. Now the issue i ran in to was my connection would drop out for seconds on end while listening to music. This would happen very randomly, there would be some days where i had zero issues and other days where it was so constant i had to reset my phone and headset. Im not exactly sure what the cause is but what i can tell you is it seems to be a common occurrence lately with some of their noise cancelling products that are wireless. I say this because i own 2 other Sony headsets that are both noise cancelling and are wireless and they both have the same connection issues. Now mind you im running it off a S9 plus with the latest bluetooth connection plus i have all my settings turned off to see if it would help however it did not. While this is very annoying it can be remedy by running the 3.5 cable directly to your phone. What sucks about using the cable though is that it won't allow you to access the app as the app will only run if it detects the headphones through bluetooth. This kind of was a let down as the app actually has a way better equalizer than my phone and was the prime choice for my music operation. Lets talk sound quality. All i can say is Sony does not disappoint in this area not even one bit. Through the app via the way of their built in pre-sets, there is an equalizer to fit everyones style of music. If you like string instruments or jazz there is a setting that focuses on your highs and mids while paying little attention to vocals. If you like rap and want to hear that bass hit there is a setting that focuses on vocals and big bass. And let me tell you that bass hits so hard that you can actually feel the speakers reverberating in the headset. Vocals are so clean that you won't need to look up lyrics for your favorite song. This is hands down one of the best sounding headsets to date bar none. That is just my opinion but trust me when i tell you that this is the area that made Sony, well.....Sony. So you can expect them not to disappoint. The quality was so crisp and clean that old tracks started to seem like new songs to me as i was hearing pieces of it that i never heard before. Here's the thing guys. This is a awesome headset that i think is priced pretty low. I find it very hard to think that this set will leave you disappointed. The only reason i did not give this 5 stars is due to the random connection issues while listening to music via bluetooth. However if you travel alot and you want something that is adapative so you don't need to mess with buttons or features then this is the headset for you. It folds up very easily to make it compact and battery life is amazing. The usb-c cable allows for very fast charge times with little down time. Due yourself a favor and grab this. Pros: -Awesome sound quality -Fast charge times -Long battery life -Great app features Cons: -Random connection issues

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly better than Bose, but..

    Posted
    gtdad
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    I have used Bose headphones for the past few years and currently own the QC-35, to which I will compare these new Sony headphones. The Sony WH-1000 MX3 come is a very well designed case which is compartmentalized is a way that allows you to put away the headphones in the dark without fumbling around. There is a place for the included USB C charging cord as well as the airplane adapter and wired connection cable. The headband is designed to be closer to the head than the Bose, which gives the appearance of the headphones being less bulky when wearing them. However, the earcups are still noticeably wider than the Bose. This, however, is probably due to all of the additional tech that Sony has put into these headphones. These are very comfortable headphones and the earcups are very soft agianst the head. But the Bose are lighter and still more comfortable when wearing for an extended period of time. As comfortable as the Sony headphones are, there was never a time that I could honestly say that I forgot I was wearing them. I can honestly say that with the Bose. When I tried to power on the headphones I was surprised to find that they had arrived completely dead. I charged them for the recommended 3 hours, but it only held the charge for about 20 minutes, the time it took to do the update. Then it died and the power went to zero. I had to charge it overnight before it would fully charge and maintain the power. Once it was fully charged and powered on I was finally able to appreciate the true brilliance of these headphones. I found the sound to be superior to the Bose. Though a little too bassy for me, I was able to adjust it to my listening taste with the help of the equalization settings in the app. There are only 2 buttons. They are on the left earcup, and they are easy to locate and very intuitive. When powered on, a press of the power button will tell you how much power you have left, however, Bose will announce that automaically every time you turn the power on, which I prefer. I love the gesture controls on the right earcup. These allow you to control volume, skip ahead and go back and answer calls. However, my favorite gesture is cupping the right earcup. This will stop noise cancellation and lower the volume so that you may hear conversation. Technology way ahead of Bose. I also like the Noise Canceling Optimizer. With the touch of a button, the headphones perform a quick test which analyzes how you are waearing your headphones. It can detect if you are wearing glasses or earrings, how you are wearing your hair or anything else that may be affecting noise cancellation. It then makes the necessary adjustments in order to maximize noise cancellation. This is not a gimmick. It actually works. Brilliant technology and useful. In direct comparison, the Sony noise cancellation is better in 2 ways. 1) It's simply quieter 2) Sony uses a technology that does not cause pressure in your ear, as the Bose tends to do. Even after you are use to it, you will notice it on a very long flight. The Sony app is also superior. It allows for sound cutomization and ambient sound customization. It can detect your current activity, such as walking or traveling, and will automatically adjust the ambient sound to your environment. And I can tell you that I found this to be effective and accurate. Sony has installed a microphone on each earpiece to improve telephone conversation quality. I found call conversation to be clear on both ends of the call. Sony claims 30 hours of battery with noise cancellation. Bose claims 20-25. I have never come close to running out of power with the Bose and I expect the same from Sony. Where Sony comes out ahead is a 10 minute charge will give you 5 hours of play time. You can also setup Google Assistant, which is also available on the Bose. I like this feature and find it helpful. Where Sony fails is on quality control. There is a big difference in the quality control between the left earpiece and right earpiece. The right earpiece foam cup and interior material is sewn in smoothly. But the left earcup material was sewn in improperly and is bunched up. This, along with the initial battery issues, should not happen on high end headphones. Bose never had this issue. The other issue I have is that these headphones will only connect to 1 device at a time. The Bose will connect to 2 devices simultaneously. This allows me to watch a movie on a tablet or laptop, and if I receive a call or text, the Bose will automatically pause the movie, announce my call or text and allow me to repond. After i hangup, I can continue watching the movie. This comes in very handy at airport terminals. Unless this is a patented Bose technology, there is no excuse for Sony to not incorporate this feature into all of the headphones. In summary, these are excellent headphones that I will use and problably love. The Sony technology is state of the art and way ahead of Bose. I would be happy to recommend them, however, I am not throwing out my Bose just yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Makes me forget that I live in the city

    Posted
    Ikigai
    • Tech Insider NetworkTech Insider Network

    The Sony WH 1000XM3 is the closest thing to the perfect over the ear head set that offers unbeatable sound quality, noise cancelation and soft cushioning. Putting these bad boys on makes me forget that I live in New York City - and yes, the noise cancelling on the 1000XM3 is that good. However; there are some things that troubled me... but first lets get to the good before my nit picking after using these headphones for 2 weeks: ----------------------------------------------- WHAT I LOVED: ----------------------------------------------- === NOISE CANCELLATION/SOUND QUALITY (5 Stars) === Having worn the 1000XM3 in the loudest places (walking in the streets of NYC and in the community laundry mat) I have to commend SONY for doing an amazing job with the noice cancellation. Most of the time I honestly forgot how noisy these places can be; which I am quickly reminded of as soon as I take the headphones off or when I temporarily deactivate the noise cancelling by holding my hand on the control panel. Which is absolutely amazing (and a feature I found myself using quite often). SONY Connect App - really simple to use and I love the customization. One of my favorite features is the automatic adjustment of the noise canceling levels according to your position (i.e. sitting, walking, running, or traveling) - keep in mind that in order to use this feature, your GPS must be on in order for detection to occur. Otherwise you can adjust it yourself. Bass is just right; not too loud or muddy. Sound is nice and crisp - as though you're listening in a soundproof room. One feature that I have enjoyed (but probably won't use often) is the ability to change how the music is perceived (via Surround (VPT)) - such as in an Arena, Concert Hall, Club (lots more bass), and Outdoor Stage. But also have the option to equalize according to my own taste. === DESIGN AND COMFORT (4.5 Stars) === Slick, simple, and clean. As soon as I saw the black version, I was completely in love. SONY definitely paid attention to design and followed the general rule of less is more. I love the overall black matted covering but the small accents of copper really gave it a slick modern look. The cushion padding really makes the headset an absolute pleasure to wear - sometimes I forget that I am even wearing them as I am running outside to finish some errands. - As with the headset, SONY also paid a lot of attention to the carrying case as well. Making sure that the outside is hard enough to protect the headset while traveling but without sacrificing its slick design. === CONTROLS/USUAGE/FEATURES (4.5 Stars) === - Power/NFC button are on the left side; After turning the battery on, tap the power button for battery indication. Press NFC button to toggle between 3 modes: ambient sound, ambient sound off, and noise cancelling. - Right side has a touch-gesture controls: swipe up/down for volume control; swipe back/forward for track control; double tap to pause and resume music; and lastly, hand over right ear to allow ambient noise (outside noise) to come through - when you're talking to someone or just want to listen in on outside noise. -BATTERY LIFE: about 30 hours as advertised - give or take factors like volume, noise cancelling etc. But quick charging feature (via Type C) is a life savor, allowing me to reach about 50% battery charge in about 20 minutes. (Talk about quick!) - so no worries there when you forget to charge your headset. ----------------------------------------------- WHAT COULD BE IMPROVED: ----------------------------------------------- Note: I'm just a little nit picky but here are some things that I would like to see improved (if possible for future designs) Loved the matte black but it leaves some noticeable fingerprint marks SWITCHING BETWEEN TWO DEVICES: I've had some issues with trying to switch from using my ipad and iphone; ultimately the only way I can use either device is to completely delete the headset from my bluetooth connection and I would have to reset the connection a few times before it finally gets detected. I've used other bluetooth headsets before without much of an issue when switching between two devices. If SONY can fix this - I would forever be grateful! AUTOMATIC POWER OFF: Instead of turning off at a specified time that bluetooth is connected - it should be turned off at a specified time when the headset is not in use. There have been days that I take my headphones off and forget to turn it off but because it is still connected to my phone, the power drains and by the time I use the headphones again, the battery has already drained. *NOTE: those with long hair, if your hair covers the touch-gesture panel on the right earmuff it would be very difficult for you to use the touch feature (at least it was for me) as it won't be read. I definitely made sure that my hair wasn't in the way when using these headphones. ----------------------------------------------- OVERALL: ----------------------------------------------- Despited my little nitpicking, I absolutely adore these headphones from the design to the sound quality, SONY has outdone itself. It is one of the best, if not THE BEST, set of headphones I own - and the fact that it has made me forget that I live in one of the noisiest cities in the world, it is a HUGE PLUS! I can't wait to try these out in the plane! Look no further - I highly recommend and urge you to invest in these headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Saved My Sanity Headphones!

    Posted
    TimothyTrimble
    • Tech Insider NetworkTech Insider Network

    I work in a very sound intensive environment. Not industrial, but next to busy train tracks and next to the beach. Between trains and seagulls, there are days when my sanity is challenged. Not any more! The Sony WH - 1000 XM3 Noise Cancelling headphones are a major saviour for the sanity of my ears. My previous over-the-ear sound cancelling headphones did a fair job of blocking out train whistles and seagulls, but also generated a low hum. Not exactly ideal. At first I was a little disappointed in the quality feel of the materials. I figure for the price, I would have expected a nice combination of fabric (possibly leather) and durable metal. When I put on the XM3, the fit was very comfortable. The full ear padding is soft and the weight is light enough to not be a burden for long hours of use. My office has the hum of computers, HVAC, occasional squawking of seagulls, and around 20 trains per day. When I turned on the headphones, via a small button on the bottom of the right earpiece, the silence was amazing! The hum of the office and building was totally eliminated. It was like the sounds were instantly sucked out. The seagulls and trains were not eliminated, but they have become very distant and even forgotten while I worked with joyful silence. Sanity saved and the value of the XM3 headphones just became worth the cost! The next test was very impressive. I had no idea that my computer and iPad had the ability to produce such a high quality of music. A separation of instruments and sounds that I’ve not been able to experience before, with any other ear pods or headsets. When paired with my iPad, I discovered the Sony Headphone Application, which provides for fine tuning the headphones for the type of noise environment they are in. Some of the settings were over my head, but I’m sure that as I tinker more, I’ll be able to wipe out the distant trains. Aside from my very minor disappointment with the materials of the headphones, I also found that the use of the “touch” controls for pausing, next/back, phone answering, and volume control was a little difficult to get used to. The left side of the headset is smooth, but also acts as a touch pad for control. Knowing where to touch and which way to swipe takes some getting used to. In order to know where to place my finger, I have to cup my left hand over the earpiece to orient where the touch pad is located. I can get the geek factor of the touch pad, but in practicality of use, it would have been nice to have some type of tactile feedback or even a brail type of placement dot to know where the middle of the pad is. Another minor disappointment was in the “generated” surround sound capabilities. With the price of the headphones, I would have expected a better location separation of sounds and music. This can only be achieved by speaker placement, and not computer generated simulation, which is what it sounded like. Overall, due to the amazing noise cancelling capabilities of this headset and the quality of music playback, I’m very pleased with the XM3 and I feel they are well worth the cost. While I’ve not had any experience with Bose noise cancelling, from other reviews that I’ve seen, Sony has become a major contender in noise cancellation technology. I am also impressed with being able to enjoy having these headphones on for 4+ hours without any discomfort. If you need a way to save your ears from background noise this is THE Headset for you!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly better than MDR-1000x (first gen) overall

    Posted
    dcguy73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've owned the first generation of these headphones, the MDR-1000x, for a year and a half. I've had the third generation, the WH-1000XM3, for a few days now. Each has its plusses and minuses, and I'm trying to decide whether to keep the new ones or send them back. The noise cancelling on the third generation is 10-15% better than the first generation. The newer ones have a clearer and punchier sonic presentation than the first generation, but the bass on the new one is just too much for me. I'd say they tightened up the bass overall but increased its impact and quantity by 25% over the first version. The first generation had a pretty neutral sound with a little bit of bass emphasis, but nothing like the new one. The bass emphasis on the new one isn't as obvious when listening to most classical, jazz, or rock music, but for pop, electronic, ambient, and EDM music, the bass is just overwhelming. About playing music wirelessly: If you're using an iPhone or an Android phone to play your music, there's no issue really with the overemphasized bass of the new headphones, because you can adjust the sound with the Sony Headphones app. However, for my particular dedicated DAP (the Sony NW-Z300 Walkman player), there's no way to adjust the sound over Bluetooth. Dunno if that's true for other dedicated DAPs, though. Why do I use a dedicated DAP instead of an iPhone? The Bluetooth codec. When using my DAP, I can use Sony's LDAC codec to play music on the headphones, which sounds much much better than Apple's AAC codec. So there's the rub. MDR-1000x advantages: Neutral sound. 25% less bass impact and quantity. Better construction overall. WH-1000XM3 advantages: 10-15% better noise cancellation. Punchy sound, Can keep noise-cancelling feature on when not listening to music. More comfortable to wear than first generation, MDR-1000x disadvantages: 10-15% less noise cancellation. Shuts off (headphone and noise-cancelling feature) after five minutes when using Bluetooth with no music playing. WH-1000XM3 disadvantages: Overwhelming bass impact and quantity. The WH-1000XM3 scores better than the MDR-1000x, but I find myself hesitating to keep it because of the bass. Should I just accept that the future of wireless headphones is a "fun" sound rather than a "balanced" sound? I'm torn.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi dcguy73,

      Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Zac sony_US

  • Rating: 4 out of 5 stars

    Great, but not much better than XM2s

    Posted
    Robo24
    • My Best Buy® MemberMember

    I've had the first version, 1000X, the XM2s, and now the XM3s along with the Bose QC35 and Sennheiser PXC 550. These are great headphones, but the XM3s just aren't enough of an improvement so far to justify the purchase. On various noise cancelling tests at home (using fans, AC, fridge hum, dryer) they were different, but on some things quite a bit worse. Haven't tested on flights or with conversation around me yet. One clear improvement is that the 3s lack the very slight hiss of the 2s, which is only noticeable if no audio is playing, and certainly can't be heard over a plane's noises. The NC, as with earlier versions, doesn't negatively impact the sound. I never use the adaptive NC, as there is no disadvantage to having NC at 100% all the time. No better to my ears with it off or using corded connection. The 2s were far better than the 1000X and XM3s on calls. The 3s are unusable for calls. In my quiet home with no background noise, call recipient immediately complained he couldn't hear me well. Put the 550s on and no problem. So Sony really failed here by creating a problem that was previously solved. The other issue is inability to connect to more than one device at a time. I have 6 devices I use regularly. The Senns and Bose are much older models and they can both connect to 2 devices at once. Even the 1000X (2 versions/years ago) were far better at noise cancelling in every test I did vs. the Bose and so are the 3s. Not even close. Out of the box they sounded awful vs. all the others, but after a week of use, they're as good as the 2s, just different. Plan to break them in first. Definitely improved at highest volume, where the 2s have much more distortion. They're lighter, but feel cheaper, and are slightly more comfortable but still way too hot. I thought the 2s were already very comfortable, just too heavy. If you live in warm weather you're ears will sweat quickly. The much faster charging is great. The ridiculously short charging cable works at least. The annoying, always on, blinking lights are gone fortunately. The power light still blinks, but less than before. The light for NC is gone. No lights would be best. Still more annoying to turn on/off than the Bose or Senns. If sound quality is your main concern, get the 550s. If noise cancelling is, then get these or the 2s. Can't see any reason to buy the Bose. They sound the worst of the 5 models I've owned, though they are comfortable. The noise cancelling on the Bose are no longer very impressive, and not much better than the 550s overall and actually let more annoying sound through on a plane. I bought the alleged "silver" model. Hideous! If you have a 84-97 era Mac I guess you'll be happy that you have matching beige headphones. Was hoping they'd be like the silver Bose. They are more beige than in any of the official pics. I'm hoping they blow me away on a plane. I've read they cancel voices better so I hope that's the case. The 2s, which can be found for $200 refurbished now are a much better deal than these for $350. When the difference gets down to $50, go for the 3s. Pros: Great NC & sound, but not much better than XM2. Lighter and more comfortable. Improved fast charging. No hiss. AAC (for iphones), Apt-X & other good streaming protocols. Good app allows lots of tweaking/customization. Firmware upgradable. Good bluetooth range and stability of connection. Cons: Unusable on calls. Too hot. No APT-LL. Only 1 device at a time. No dramatic improvement in sound and NC over XM2 (2s were a much bigger improvement over 1000x especially in NC). "Silver" isn't silver but an ugly beige.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Robo24, We regret to hear it failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, ~Ralph sony_US

  • Rating: 4 out of 5 stars

    Good but comfort isn't there

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wear NC headphones in two situations: on airplanes and at work. At work, we have an open office plan where noise is a big problem, so I wear them every day, almost all day. I've used the Bose NC headphones for many years (QC25 and now QC35 II) and the comfort level is top notch. However, they are only OK at blocking voices, so I picked up the Sony WH-1000XM3 based on good reviews. The NC on the Sony WH-1000XM3 is absolutely better than the Bose QC35 II, but not by a huge margin. Compared with the Bose, there is less background hiss on the Sony and they do a slightly better job of blocking voices. Both are very, very good at eliminating noise like our heating system. Additionally, the Sony headphones sound great with music, definitely an improvement over the QC35 II which were just "OK". I also like the USB-C port on the Sony WH-1000XM3. Now we get to the downsides. The buttons and touchpad on the Sony WH-1000XM3 are a pain. It's easy to jump tracks when you are trying to change volume. It's also much harder to turn the WH-1000XM3 on and off - on the Bose, you just flip the switch, on the WH-1000XM3 you have to hold down a small button which (unfortunately) is also used for Bluetooth pairing. These are minor complaints, but I do prefer the QC35 II here. The Bose QC35/QC35 II support two devices at the same time. The Sony WH-1000XM3 only supports one, which is a bummer if you are also using your headphones with a PC. The Sony WH-1000XM3 is slightly bigger, slightly heavier, and has a bulkier case than the QC35 II. This is also minor, but, again, I prefer the Bose. All of this would be "OK", and I would probably keep the Sony WH-1000XM3 because of the (slightly) better noise cancelling and audio quality. However, the WH-1000XM3 has a big problem for me at least in terms of comfort. They are noticeably warmer and put more pressure on my ears, which (because I wear glasses) makes them uncomfortable after about an hour of wear. For a product that I wear for 6+ hours a day, this is a problem. At the end of the day, I just prefer the QC35 II in terms of size/weight, convenience in terms of buttons, and, most critically, comfort. The Sony WH-1000XM3 isn't *bad* in any of those categories, but for all the talk of them dethroning the Bose QC35 II, they certainly don't for me. If you care more about the absolute best noise cancellation or audio quality, the Sony WH-1000XM3 is a good choice too. But if you plan on wearing them for an extended period of time, I would see if you can try them on for a few hours.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for music on your phone, not much else

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network

    Pro -Superb sound quality and music clarity -Great battery life -Storage case -Good noise cancelling -Mobile app allows custom EQ settings -Included 3.5mm cable has deep collars to fit through phone cases -Hi-res LDAC and aptX audio Con -Included charge cable very short -Can't listen to headphones over Bluetooth while charging -3.5mm connection only good for headphones, not a full headset with mic -Noise cancelling isn't as good as first gen 1000X model -No USB audio capabilities Overall The third generation of Sony's 1000X noise cancelling headphones have a few extra features over the earlier model, but are mostly the same. That means you still get excellent audio clarity for superb music listening and fidelity, the touch controls, and active noise cancelling. But they also have the limited connectivity of the predecessors, namely no USB audio, no Bluetooth while charging, and no 4-pole support to use them as a wireless headset ( stereo audio only, no mic over 3.5mm ). The headphones do have a few small but welcome updates. The obvious is the USB connector, now using a type-C jack, for charging. Unfortunately the included charging cable ( cable only, no AC adapter ) is under 12" long, so the headphones need to be very close to the charging source. Also, while previous Sony models supported aptX for higher quality wireless audio, the 1000XM3 has LDAC support for what Sony claims can be true HiRes quality audio over Bluetooth ( few phones or devices support it at this time ). Finally, the headphones app for your mobile device supports completely customized EQ curves, not just presets, though I'm not sure if that's a new feature of the headphones, or just an update of the app itself. In just about every other way, these are practically the same as the previous 1000X. The storage case is handy for keeping everything together. Battery life is great ( easily long enough for a six-hour flight, with noise cancelling ). The noise cancelling is good, but not up to the first gen 1000X where you literally could not hear a conversation five feet away. The target consumer group for these is also the same. If you want great headphones to listen to your tunes in high fidelity and muffle the busy sidewalk around you ( but not entirely mute it ) these are toward the top of the list. If you want a headset that can pull double duty with your phone and computer or console, these won't do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great audio, but finicky gesture controls

    Posted
    BravoMan
    • Tech Insider NetworkTech Insider Network

    The Sony WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones provide amazing sound quality, fantastic noise cancellation, packaged into a super comfortable design and a long lasting battery for up to 30 hours of continuous audio playback. You can go further and still use the headphones when the battery goes out by simply plugging in a 3.5mm audio cable into your device and you're good to go. Initial setup was very simple, you have the option of connecting the headphones via NFC or through the traditional method of connecting via Bluetooth. When interacting with the headphones, such as turning them on or off, connecting or disconnecting a device, or adjusting the noise cancellation setting, you receive verbal confirmation of those actions through a female voice. In my opinion, this is better than having a random set of beeps play back in your ears when you're interacting with the headphones. The only issue that I have with the Sony WH-1000XM3 Headphones is the finicky gesture controls. I find myself moving to the next or previous track or YouTube video when I'm trying to lower or increase the volume. If I slow down, the headphones seem to have an easier time recognizing my gestures. But beyond that minor issue, I really enjoy using these headphones. One of the unique features that I have enjoyed with these headphones is the ability to place my hands over the ear cup that is enabled for gesture controls to instantly reduce the volume of the headphones and allowing you to have a quick conversation without the need to take off your headphones. Overall, the Sony WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones are a great peripheral for anyone looking to enhance their audio listening experience. The sleek and comfortable designs makes using the Sony WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones enjoyable, while not having a flashy/distracting design.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Noise Cancelling-Other Weaknesses

    Posted
    MiamiOne

    I own Bose QC25's, but they are not wireless. Was about to purchase the QC35, when the Sony ...XM3, came on the scene. Made the purchase two days ago. Noticed immediately the following- The build quality (trying to make them superlight) felt poor and cheap. I wouldn't dare let them drop on the floor. Bluetooth- It took several times to get them to connect to my bluetooth device. Also, I could not get them to connect to more than one device at a time (my cheap bluetooth earbuds and headphones do that with no problem). Lastly, when I gave them the 'lawnmower' test, they not only didn't mute out the sound as well as my QC25's, but the music sound kept breaking up from my phone, which was just in my pocket. Nor, could I hear the music clearly or loudly. The music sounded like it was in a recessed tunnel, with the lawnmower running. Now here's the good thing. The sound quality (high and lows) was definitely superior to my QC25's (the bass was punchier, without being booming). Also I did a test in front of the loud tv, switching between them and the QC25's. The QC25's did a great job muting the tv, but I could clearly hear what was being broadcast. The Sony ..XM3's were so good, that although I could hear that the broadcasters were talking (a very low mumble sound), I really could NOT hear what they are saying. Last of all, I could NOT get comfortable with the touch gestures method of controlling them. When I tried to control volume (swiping up and down), I kept changing tracks instead. When I tried to control the tracks, sometimes it would work, sometimes I changed the volume. I want my buttons back. So I'm returning these today and getting the QC35's, which I know will be even better than the QC25's, I have. Bottomline-Great headphones, which I'm sure would be great for travel. Just not for me at that price. I want Bose build quality.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Hear your music and nothing else

    Posted
    HarvickFan
    • Tech Insider NetworkTech Insider Network

    I've been using these as my daily headphones for over a week now, and I can honestly say I've never worn a pair of noise cancelling headphones that are better than these. I'll start by saying that the only reason I'm giving them a 4 star review and not 5, is because of the headband design. The curve of the headband is more tear drop shape, not very square across the head, so I have to keep the headband opened up a little bit larger than I'd like to, just to get the ear-cups to fit over my ears in a comfortable way. I wish I could keep them a little more secured to my head, but keeping them opened larger at least gives me a comfortable fit. The headphones are super light, but the build quality is very good. The sound quality is amazing. I'm not sure what the Liquid Crystal Polymer diaphragms are doing under the hood here, but the HD audio quality is simply superb. And activate the Noise Cancelling, and everything goes away, i mean everything. All ambient noise is flipped off like a switch. I was truly amazed. And the new Sense Engine tailors the ambient noise to the environment you are in. And when you need to hear the world around you, without taking the headphones off, simply raise your hand and cover the earcup - noise cancelling and music pauses so you can speak to others, hear important information around you, etc. it works exceptionally well. Call quality was pretty good, people told me that I was clear sounding on cellular calls, but did sound a tad bit faint. They are super comfortable and I never got listening fatigue when having them on for hours at a time. The Battery holds up as well, on full charges I never needed to recharge or stop my listening.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It died Jim ...

    Posted
    rufas2000

    I bought these headphones, I really enjoyed them for a week and a half. Then two nights ago they wouldn't connect to bluetooth (tried two different devices). After several resets and such they finally connected and worked the rest of the night. The next day I arrive at the gym, turn them on and nothing. I knew they were fully charged. Just in case I went home and charged them. The charge light was red for a while, then turn off (indicating they were fully charged). I hit the power button and nothing happened. Fortunately its within the return period. Not sure if I'll get another pair (the color I bought isn't in stock near me at the moment). When they did work: the sound quality was very good. Too muffled and bass emphasis at the default but the Sony Connect app EQ fixed it so I liked it. Noise cancelling was excellent. The app is a little wonky but very useful. The one phone call I tried didn't sound good to the person I was speaking to. My 4 stars is for its normal operation. I assume I just got a bad pair but between spending $350 plus tax, the fact that I have another option at home (B&W P7 Wireless - similar to the Sony once I used the Connect app but no noise cancelling) and the uncertainty if this is in face just a bad model or if its a defect that will come up consistently makes me unsure if I'll exchange it for a replacement or buy another one later.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi rufas2000, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We would like to hear more from you. Please reach us at socialsupport@am.sony.com with your contact and product information. Regards, ^Ron sony_US

  • Rating: 4 out of 5 stars

    Prefer the Bose

    Posted
    NCJacob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had these for over a month before I returned them. I needed a replacement for my Bose QC 35 and these seemed to fit the bill. While they sound amazing, have great noise cancelling, have some awesome features, and are decently comfortable, I still preferred my now last generation Bose headphones. The reason I ended up exchanging these for the new generation of Bose that run for the same price are as follows. While both offer great comfort the Bose stay comfortable over a longer wear time. Both have great apps that help with connecting to devices but these only connect to 1 device at a time while I constantly have my Bose connected to 3 devices at once. Also I found that the Sonys required me to connect to a device every time I turned them on while the Bose connect to all devices automatically after being turned on. I still gave these a 4 star because they are great headphones, so great that it took me over a month before I finally returned them. However I would still recommend the Bose QC II for the same price.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi NCJacob, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron Sony_US

  • Rating: 4 out of 5 stars

    Better than the qc35 ii, for now...

    Posted
    boseisbetter
    • My Best Buy® MemberMember

    I have used the bose qc35 ii for six months. (released september 2017) I picked these up about a month ago bc they are the latest in the market for noise canceling headphones. (released august 2018) These pros and cons are directly related to to the bose qc35 ii pros: better noise canceling, crisper audio, killer bass, swipe controls are awesome. Cons: less room in the ear cup leading to an uncomfortable pressure on ears after about 45 minutes of wear, ears will also overheat in about the same time, bluetooth can only connect to one device overall these are currently the best noise canceling headphones for $350 on the market... Bose is set to release their qc45 mid 2019 and I know they will blow these out of the water. In conclusion, they're great for now, but will be useless when bose responds to these mid 2019. So, if you're willing to wait six months you won't be disappointed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome sound but a little heavy

    Posted
    AdmZ

    These newest upgraded Sony headphones from the wh1000xm2 have awesome sound and super noice cancellation features great for loud areas like a gym or on a departing airplane where you want to cancel out unnecessary noise. The amount of clarity is amazing and while it doesn't have to level of deep bass like the sony XB-series, it has a variety of customizable sound features to enhance your listening experience depending on where you at. My only complaints are despite it being smaller than the wh1000xm2, it still feels a bit heavy on your head especially when your moving around after an hour or two. Battery life is decent, though using maximum sound volume may drain the juice and may require more charges. Also, the texturized material on the wh1000xm2's did not leave fingerprint smudges as these wh1000xm3's do. These leave a lot of fingerprints after using the touch-sensitive controls so you have to constantly wipe them down and be sure your fingers/hands are clean. Other than these two minor complaints, these are the best in their class.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Item

    Posted
    Cas25
    • Tech Insider NetworkTech Insider Network

    This is a good item, and definitely better than some I have tried. The best aspect, in my opinion, is that this item feels very comfortable. That is a big deal for me because I hate it when I am wearing headphones that hurt the top of my head or my ears. Additionally, some headphones hurt my head when I am wearing glasses. This is not a problem with these headphones. The battery is long lasting, as well. The noise cancelling feature works well. The best part of the noise cancelling feature is that you can touch the right side of the headphones and it will turn off the noise cancelling feature until you let go of the right side of the headphones. This is great for when someone is talking to you because I do not have to pause the music. And then as soon as I let go of the right side of the headphones the music comes back at the same level as before. While there is nothing that really makes these headphones great, there is plenty of things that make this item good. In fact, these are the headphones that I use the most right now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great So Far

    Posted
    BBMusic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ordered these headphones online because the stores could not keep them in stock. First impressions: 1. They are very comfortable, though I only wore them for about 30 minutes. 2. The noise cancelling is outstanding. I will see how well they function on a flight next week. 2. The sound quality is pretty good, not awesome, but good. 3. The volume and song advancement gestures are taking a little getting used to. I seem to skip songs when trying to change the volume. 4. The app is cool so far, though I don't see myself using it very often once I get the settings dialed in to my preferences. 5. The case is nice, but I am surprised there is no Sony logo on the outside. 6. The USB-C charging cord is very short, but since my phone is also USB-C, I have longer cords available. At least these are USB-C and not the hopefully dying micro-USB. Removed one star for short charging cord and gesture usability.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Much improved

    Posted
    Hec7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sony has really come a long way when it comes to mastering noise cancellation and has definitely given Bose a run for their money. The audio quality is a little too bass heavy for my taste, even after playing around with the app I couldn't quite get the right sound that would be to my liking. Sony has also dropped some weight by narrowing the headband which is definitely a plus, the ear cups have also improved but for some reason I still had issues getting my ears snugged all the way inside the ear cup like the bose qc35. Type c charging capabilities definitely help to get a quick charge. The noise cancelling on these headphones is just simply amazing but that to me wasn't enough as the sound just did not resonate with me. Nonetheless these are by far the best out of the 2 previous wh-1000x series.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound many features controls tricky

    Posted
    hokie00
    • Tech Insider NetworkTech Insider Network

    Headphones sound great The noise cancel and other features are great. Most can be controlled through the app or a limited number of buttons on the headphones, visible or hidden. The fit is fairly flexible may be a little large for kids but fine for most adults. Everything is pretty much plug and play I had a little difficulty toggling between my phone and iPad, there were some hiccups. Also the hidden volume on the right ear works ok but there is a little lag. I could not get the fast forward/skip to work well, only play/pause They fold up well and come with a great case, wired headphone cord, micro usb-C charging cord (no plug), and airplane cord adapter

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good quality, typical consumerism

    Posted
    DylanM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great quality sound and it works just like all the other BT headphones out there. Is the sound quality perfect? Not a chance. Why? Because everyone has a different preference for EQ. Thankfully the mobile app lets you configure the EQ to a degree. My main complaint is in the lifespan of the product. The headband is made from plastic, so that makes me feel the need to be extra cautious with the headphones. The ear cups don’t seem easily replaceable and I haven’t found parts for it online. I believe that if you’re going to pay $350 for a pair of headphones, there should be availability to purchase replacement parts.

    I would recommend this to a friend