Customer Ratings & Reviews

[Employee of bestbuy] overall it had really good noise cancellation but the sound quaity could be better. really good comfort and battery life

I tested both the latest and very expensive Bose and Sony headphones. I came to the conclusion that Sony beat Bose on every element. The features that Sony have are very impressive for the price. They are very comfortable and not heavy at all compared to the competition. I highly recommend this headphones if you are looking for amazing sound, great Bass, amazing noise canceling and great looks!!

I love these headphones, I use them everyday and the customization in the app is really neat too. The bass and volume possibly might make me deaf but who cares lol. Only con is that my headphone ear broke and I can’t get them fixed even though I still have a warranty. They only offer fixing for wear or tears, and there’s a fee (I think $99) with their partnered company or something but they only fix the headband part so…

Best headphones ever. Blows Bose away. Noise cancelling is top of the line and I love how they can connect to two Bluetooth devices at once. I can be listening to YouTube and get a phone call and my computer will automatically pause YouTube for the phone, then automatically resume once I hang up the call. They're also very comfortable. I can wear them all day without any discomfort. Battery life is amazing.

Best noise canceling, Great Bass, Excelent Battery life, Nice confort. Will recommend it.

Extraordinary sound options for all musical tastes. For my taste the base is perfect. Fit is also extremely comfortable for long movies or concerts. There's a learning curve to fully appreciate and try all that they can do. Be patient. Pairs extremely well with my lg V60 phone both wired and wireless. Also pairs well with Samsung Q80T TV. (must download app and follow the instructions!) LOVE auto shut off when you remove them and pick up right where you left off when put back on! Can also be customized to your own ears. Worth the money! You will have these a long time!

The best wireless headset I have ever bought. Excellent ANC. It connects faster with my Bluetooth than any other headset I ever had. Crystal clear sound.

I have a pair of WH1000XM3's, I love them and when I needed an extra pair of headphones it was a "no brainer" for me. Great sound quality, great build, and easy to connect. After all it is a Sony.

Very good, it has good sound and the battery is durable.

These are ears down the best headphones I've ever had. Over the years I have had all sorts of brands including Beats and Sony, mostly on ear versions. Over the ear is clearly better and where these win are with comfort and battery life. The battery is long lasting and the comfort to match. The ability to connect to two bluetooth items is another winning play in my book.

Really terrific, the noise cancelation is wonderful! Sound reproduction is very good and it fits my oversized head. Gonna get another set for work.

Noise Cancellation on these are crazy and the charge it really lasts a long time and charge fast

These headphones are great! They do a very effective job of reducing/eliminating background noise. They are so effective that when I take them off and you hear the hum of the AC or the whoosh of the air moving, it sounds loud! You get used to the dead quiet very quickly when these are on. It can be so quiet that it may cause some people discomfort, so it's nice that there are adjustments available to allow some amount of ambient noise in. They also pair very easily with multiple devices (I have mine paired with a Mac laptop, a Windows laptop, my phone and an Android tablet). There are tons of reviews on youtube and other places online that go into way more detail that I could in this small area, so check those out, but the take away from all of those other reviews is these are some of the best, if not the best sound cancelling consumer grade headphones. I have to agree with that after testing (and buying) a number of others. I've found these to be pretty comfortable to wear for all day conference calls and the audio quality is great for music and voice. The carrying case is a really important feature for me since it protects the headphones in my backpack when I'm traveling. Overall I'm extremely happy with these and would buy them again if I lost or damaged them.

I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!

headphones are light and I can wear anywhere. The noise cancelling options are cool. the padding is durable and not irritating like some other headphones can be. Great price for product.

I travel a lot for work, on various transportation modes. These help to identify eqch scenario and cancel the background noise effevtively. I can do it either via the headphones on the side, or through the easy to use app. I made it through three separate airports with half a battery to spare on a recent trip north. I was also able to walk and talk via my phone with them on too, and had no complaints from the other end about background noise or static. I don’t use these at a PC for gaming since they’re bluetooth/nfc (they’re not meant for high speed gaming!), but they do connect to a pc as well as a tablet very easily, and the music / spoken word sounds great there, too. Good bit of kit for a traveler or wfh type user.

[Employee of bestbuy] These headphones are perplexingly good. They have amazing sound quality that you can adjust to fit your needs with the app that these absolute gems use. They have a hard shell case unlike there older brother the XM5’s which comes with a soft shell one. They’re very nice and out of the way to carry around and the bass is in your hands because you can adjust it however you want. If you’re on the fence about buying this item and it’s on sale just buy it, you will NOT regret it one bit!

Its a good product. I ended up returning simply because I don't think they are worth the money. Full price 300 on sale 250. Its a lot for a product i wont use every day and a product that has a lot of reviews complaining about the hinges breaking and sony not doing anything for their costumers. I bought the xm4 and the xb910n together and honestly the xm4 are better. The anc is a bit better. The sound is more balanced and they have speak to chat and a sensor that pauses the music whe you take them off. The xb910n are missing these features. And they are not as balanced soundwise like the xm4. But. I paid 120 dollars (sale price) for the xb910n vs 250 to 300. I couldn't justify the price and the anc on the xb910n is not bad. The sound is good once you play with the EQ a bit, the battery life is better than the xm4s and the codecs supported by the xb910n are exactly the same as the xm4 so hi res audio is possible to be listened to on both. I am a musician so i care how well music sounds. But i dont consider myself an audiophile. I hope this is helpful. I enjoy tech but i tend to be a little frugal and i also dont find important if someone notices if im wearing a 250 dollars headphones or 150 dollar headphones as long as i get what im looking for. Thanks.

I have been using the Sony-WH-1000XM4 wireless headphones in Midnight Blue for 3 months now. I bought these originally to help with flying anxiety and they served that purpose well but I didn't expect how much I would use them beyond that. I now use them in conjunction with my earpods for mobile listening, swapping between the two depending on the situation. Overall These headphones are amazing. I am very happy with the sound quality. Soundwise gives me everything I want and you can adjust things like the bass in the sony headphones app. The app works well enough and allows you to set the devices your headphones connect to (can have 2 connected simultaneously). The noise canceling performs best on constant sounds (which I think is where all noise canceling functions best). Additionally the sound pass through feature I have found to work as promised. The physical feel and interface is great as well and I love that is has the functions that work with my iphone/ipad such as double tapping the right headphone to pause/play. The headphones fold up nicely into a carrying case that is protective and works great for me carrying these in a backpack.

I’ve been using these for a couple months, I switched from AirPods to these so that I could go to the gym and not have my headphone fall out. I unfortunately haven’t gone to the gym yet to try them out but I can say these are a bit more technical than I thought. Maybe it’s just me, but the app is weird and I don’t think the sound quality is as good, bass is great and to be able to change the sound quality to what your listening too is cool. They are quaint and cute! I would recommend them, sony has been around for a long time and they make quality products. I recommend these. Battery life is out of this world, I use them off and on for a week each day and everytime I come back it has battery and the Bluetooth is okay, it won’t connect right away which I dislike anddd I can’t use Siri