Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GOD. The music sounds soooo amazing. Listening to Washed Out makes me feel like I'm gravitating lol. These headphones are great. The main reason I bought these headphones is so I can connect to two devices. Connecting to 2 devices are a blessing because I'm on my laptop and phone all day and switching between the two without disconnecting on either is awesome. On my galaxy buds, I don't have to disconnect but I have to click on the Bluetooth on both devices to switch. With these, I don't have to. I'm using the free trial on Tidal and I listened to music with the 360 spatial audio. It sounded ok, but it's not that special to me. I still download my music (not tedious at all lol) so I will continue to use the app my music on and use Tidal until the trial runs out. The Tidal HIFI music doesn't have enough bass for me tbh. The touch controls are great. My only complaint is that I wish they were on both the left and right side. Maybe I just got spoiled with my Galaxy Buds or something, but for now just having touch controls on one side is kinda annoying. Long story short, these headphones are AMAZING and I'm glad I bought these while they were on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maya, Wow! Thank you for this amazing review! We're very pleased to hear you like the sound quality, multipoint feature to switch between your laptop and phone, 360 spatial audio, great touch control function, and overall features of your headphones. We appreciate your feedback about not having the controls on both sides. We take into consideration all feedback to improve the performance and quality of our products.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Comfort, noise cancelling, battery life, sound quality all top notch. Can't beat it for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Headphoner! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are awesome, sound and battery use are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, VanT!
We’re thrilled to hear that you’re loving the WH-1000XM4! Even with newer models out, the XM4 remains a fan favorite because that combination of industry-leading sound and long-lasting battery life is hard to beat.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Excellent headphones, defaults notwithstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent pair of headphones. I was cautious about wireless headphones after using Audio-Technica M50Xs for about five years, but the sound quality with these headphones is almost indistinguishable from a wired connection. I was not a fan of the out-of-box sound setup, but the equalizer is very user-friendly and allowed me to quickly find the right balance for me. I strongly encourage anyone who uses these headphones to immediately go to the equalizer in the app, since the default sound setup is a little hollow and wet. The headphones have excellent battery life and hold a charge quite well; I use them for several hours a day and only need to charge once a week. The noise cancelling effect makes me a little dizzy so I appreciate the option to turn it down. I also appreciate that the effect turns off when the microphone detects that you are talking. My only real complaint, as before, with these headphones is that the defaults don't sound too great. The app offers wide customization, however, so it's not a big complaint at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
You made the right choice with the Sony WH1000XM4! We're glad that you were able to set it up to your specifications. Your feedback about the default settings is greatly appreciated.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Stylish and Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lived up the hype!! It is so comfortable also lasted me throughout my 48 hour travel/flight. Totally changed my flying experience with its noise cancelling feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JingO, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Bought my Son a pair for MY birthday...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy owner of the WH-1000XM3 (and the WF-1000XM3 Earbuds). Best wireless headphones I have ever owned. I am sensitive to the "pressure" effect that some noise cancelling headphones can create - not a problem with the XMx's - and the sound is great! My Son hijacked my XM3s, so for MY birthday I bought HIM the XM4s, so I could have mine back - opting to keep the XM3s for myself due to the slightly longer reported battery life (I frequently travel internationally, and nothing sucks more than your headphones running out of charge mid flight!). My Son indicated equivalence of the XM3 & XM4 in most every way, with the XM4 seeing improvements in spatial imaging and bandwidth separation. He is also a fan of the sensors inside the ear cups that detect if you are wearing them or not, to extend battery life. Though I never experience any issues with the Bluetooth 4 in the XM3s, the XM4s are Bluetooth 5. Newer = better, right? (Side note - I had an issue with my WF-1000XM3 earbuds. Called Sony and they had me ship them back to them. 3 days later I had a brand new pair. Great Customer Support!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swardan, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the Headphones! The WH1000XM4 is an awesome gift! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Great headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2024 and it's still a great headphone that delivers crisp and clear sounds. I know there's an updated version, but this one still delivers and is cheaper than the updated one. Connecting to a device (or even devices) is seamless. Battery life is pretty good, can easily last a whole day and still have some juice left. Overall, it's a worthwhile investment and it even comes with a carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JoeyH! We're glad you are impressed with the sound quality and performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
40mm drivers still here, unlike on the XM5s (30mm)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll keep this simple. Sony shrunk the drivers on the new XM5s to 30mm. These XM4s are 40mm and if you prefer punchier and fuller bass I'd stick to the XM4s. Battery life, comfort and sound are amazing here. I don't see much reason to "upgrade" to the new XM5s? ANC performance is stellar. You can find third party ear cups too. That's a major contributing factor for me when buying premium headphones. If I can easily replace the ear cups. XM5s are not worth the upgrade. These XM4s are still an amazing value, especially when they go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi roadie, Thank you for the excellent review! We're glad you like punchy and fuller bass, long-lasting battery life, comfortable fit, amazing sound quality, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Top Notch ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC capability of these headphones. I've had the XM-2s for the last 6 years or so and they were still going strong. The only reason I upgraded was because of the sale and ease of charging (they were my only device that was still on the old USB type). I gifted those to a friend and changed over to these. Battery life is still excellent, comfort can't be beat, and I still can't hear babies crying on an airplane with only needing to turn the volume up to below midpoint. These are my ideal headphones and I will sweat by them over other brands, having tried beats and Bose before and just not being as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hinote,
Great! That's a nice upgrade! Thank you for purchasing our WH1000XM4 and for sharing your awesome feedback. We are very happy hearing your satisfaction on the noise canceling capability of our XM4. Also, we're glad that you like the comfortability and long battery life of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Go get one already!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones to date. Super comfortable and the sound quality is excellent. The noise canceling feature is next level and the fact that I can be connected to two devices at the same time and not have to manually switch back and forth between devices is pretty cool. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsRare,
That's good to hear! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Buy these love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great! I just started my grad program so I bought these for their noise cancellation capabilities. I can say they are extremely helpful! I tend to use the the noise cancellation without any music so I can focus on reading and only light some noises make it through. Noise cancellation is absolutely perfect when I’m listening to anything! Come with a traveling case and airplane adapter! Bluetooth user easy to use and battery lasts a long time I can’t remember the last time I charged them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Polinski,
Perfect! We're thrilled that you like the noise canceling function, carrying case, supplied accessories, battery life, and Bluetooth connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using them paired with a bedroom Samsung television, and I just love them. The sound is crystal clear and they are so comfortable that I've fallen asleep wearing them. The battery life is amazing - I use them every night and only charge them once in two weeks. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minderbinder, Awesome! we are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products, was not disappointed with the surround sounds and great bass! Fit my head and very versatile with my apple products. Greats with zoning outside noise in airports, busses or college campus.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Eddis! We're glad that you are impressed with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise reduction and sound quality. Very comfortable on our flight from California to Hawaii and back. Barely dented the power reserve according to the excellent app. designed for use with these headphones. A bit tricky getting them back in the case, but that's about it for the criticism.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyBobRonson, We're delighted to hear you are enjoying the exceptional sound quality and noise canceling feature of our industry-leading noise canceling headphones, WH-1000XM4. It's also good to know you're comfortable using them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Comfort, Sound quality
Great headphones for your college student!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these are the best mid range headphones you can buy. They work great in the gym or walking around campus. I have really long and big curly hair in the headphones still sit comfortably over my ears. I do tend to sweat a lot around my temples when I work out, so I make sure to clean them once a week. I can usually go two days without charging them with constant headphone use does noise cancellation works great when I’m not on a silent floor of the library and the ambience is perfect for when I’m in the gym, but someone is asking me a question!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaenaW, fabulous! You've certainly made a great choice! We are truly happy to learn that you're satisfied with the very comfortable fit design, long-lasting battery life, exceptional noise canceling & ambient sound mode function, and superb performance of your WH-1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Blue and Noise Cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality and Bass are balanced well - these are comfortable to wear for about 4 hours, It is slightly on the larger side since it's overeat and thus not great for running around or exorcising in. Best for relaxing or editing with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ballinbobs,
Awesome to hear you're enjoying the balanced sound and bass of your WH-1000XM4s! They truly excel for comfortable, immersive listening and detailed work like editing. Thanks for the great feedback!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
We Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve really enjoyed these so far! I need over-the-ear headphones as my ears get sore when I wear regular headphones for a long period of time, and I had the Studio Beats previously but the noise canceling was kinda subpar. I work in an office setting where the guy next to me is on calls constantly, and I could hear the drone of his voice through the Studio Beats. With these guys, I hear NOTHING and it is phenomenal. The ability to tweak the level of noise that is canceled out is also really cool. Battery life is stellar. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loulabell,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I was happier with bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Bose and Apple guy. Then I bought Sony. I’m a fan of Sony. But the Bluetooth connection on this headset keeps dropping. It’s not as intelligent as Bose when automatically switching between my phone and fire tv. The touch controls were annoying, I had to disable it so now I can only control the volume via my phone or tv - but worth it to remove the annoying feature. Sound quality is better than Bose but not by much (q35). It’s tighter than my Bose and pressing on my ear so I have to take a break when wearing. Noise canceling is better in Bose. Great to wear if you have glasses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rion,
We are glad we could earn you as a fan and that you recognize the superior sound quality of the WH-1000XM4 headset! We apologize for the issues you are experiencing with the Bluetooth connection dropping and the multipoint switching not being as seamless as you'd like; this is often linked to the "Prioritize Sound Quality" setting, and we recommend changing it to "Prioritize Stable Connection" in the Sony | Headphones Connect app to improve connection reliability. Regarding comfort, the clamping force is a design element for optimal acoustic sealing and Noise Cancelling performance, but we are sorry to hear it feels tight. Your decision to disable the touch controls is a valid way to customize your experience. If the disconnection issues persist after changing the setting, please ensure your headset firmware is up to date, or contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting.
Thanks for choosing Sony.
Best regards, Eliab