Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 6408357
Customer reviews
Rating 4.7 out of 5 stars with 12314 reviews
(12,314 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Incredible Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Comfortable over the ear. Long lasting battery with fast charging capabilities
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, GeorgeanielC!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It is wonderful to know that you are happy with the sound quality, comfort, and long-lasting battery. We designed these headphones to provide a premium and comfortable listening experience for extended use, and it's rewarding to know we got it right.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Comfort
Rated 5 out of 5 stars
Got what I hoped for...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Comfortable 2. NC is fantastical. I have a loud fan and someone who snores constantly. It's pin quiet when turned on, 3. Great sound. It's the bass most are looking for...pronounced and punchy. 4. Love dual pairing for cell phone calls while connected to the laptop. 5. Legit on battery claims. 6. Great quality presentation of product and case. 7. Simple to use. 8. Price but worth it. Watch for sales.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony overear headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and abilities with ambient noise. Comfortable and good battery life. Nice case and accessories too! Won’t connect to my Samsung tv. But tv is a little pesky.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Christopher,
Thank you for choosing Sony!
We're very glad to hear you're enjoying the noise canceling, ambient sound abilities, comfort, battery life, and the case and accessories of your WH1000XM4 headphones!
We recognize that connecting your TV can occasionally be a challenging task. We're here to assist you in troubleshooting this issue.
To connect your headphones to your Samsung TV, first, ensure your TV is compatible with A2DP (Advanced Audio Distribution Profile) for Bluetooth audio. You can usually find this in your TV's specifications or manual. Then, put your headphones into pairing mode by holding the power button for about 7 seconds until the indicator flashes blue twice and you hear "Bluetooth pairing." Finally, select your headphones from the Bluetooth settings on your TV.
For more detailed instructions on pairing mode, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html?search=pairing
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
WH1009 Xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony WH-1000XM4 on sale and couldn’t be happier! The noise-cancelling technology is impressive, the sound quality is excellent, and the comfort is top-notch. Definitely one of the best deals out there — amazing value for the price!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreR,
It brings us great satisfaction to hear that you are so happy with your WH-1000XM4 headphones! We are delighted that you find the noise-cancelling technology impressive, the sound quality excellent, and the comfort top-notch. Finding them on sale made an already amazing value even better!
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great sound, awesome noise cancelling!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to upgrade from ANC earbuds to these, and I'm so glad I did. It came down to these and the Bose 700s, but I chose these based on the reviews. I live in an otherwise great apartment complex where I can sometimes hear my neighbor below me (on the phone, music, etc.), so I just pop these bad boys on and everything disappears. I can't hear the washer, HVAC, cars right outside, voices, etc. Even without any music playing, they still drown out all the noise. So far they've worked great with the audio cable connected to my PS4 controller, and via BT with my PC/phone/Macbook, etc. I don't notice any loss of sound quality connecting to my PS4 controller to play; the only kinda annoying thing is that there seems to be no way to control the volume outside the actual in-game audio settings. I bought a really long audio cable to connect directly to my Roku TV and the headphones so as to control volume via the TV, but there's a bit of feedback there (prob the TV jack, or the cable?). So I just use the controller. I love the app and ability to set my own sound equalizer settings. Connecting to two devices simultaneously is also a great feature because sometimes I want to listen to music while I wait for a game to load, etc. These are also super comfy. I have a small head and was worried they wouldn't fit snugly, but they do! I've worn them for at least 4-5 hours at a time with no discomfort to any part of my head or ears.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LadyEivor,
Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfortability, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. We appreciate the feedback about the operations of the unit when connected to the PS4 via supplied headphone cable.
When using the headphone cable, the Bluetooth function cannot be used. You can use Quick Attention Mode and Speak-to-Chat while connected to a device via the supplied headphone cable and with the headset turned on. Perform operations, such as adjusting the volume and play/pause, on the playback device. When the headset is turned off, you cannot use Quick Attention Mode and Speak-to-Chat.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones ever !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I’ve ever had. The quality of sound is like no other and the noise cancelling feature works so well that it does make it hard for someone to come up to me and chat while I wear these. You can also adjust the settings on the app it comes with and I have the bass a bit boosted and I love the sound of it so much. The battery lasts forever and I don’t need to charge it that often either. Sony did their big one with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ValeriaG,
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM4 headphones are your favorite headphones ever! It's fantastic to hear that you love the sound quality, the effective noise-canceling feature, and the ability to customize the sound settings through the app. We're also glad you're finding the battery life to be excellent. Thank you for sharing your wonderful feedback!
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Just get them!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
BEST HEADPHONES I’VE EVER HAD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is so comfy & I actually like it better than the XM5. The sound levels are good doesn’t make you too deaf & I love how you can put your hands over one side to hear what others are saying. It charges fast and battery life lasts pretty long. Used mines for 2 weeks now from time to time and I haven’t even charged it yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeddieC, Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4! We're very pleased to hear you like the comfortable fit, sound level output, quick attention mode, quick charging, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Simply the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After searching and trying over 10 “competitors”, including strong offerings from Bose and Seinnheiser, these are really worth all of the hype. Multiple Bluetooth device support is a WFH dream, and strong battery life and sound quality keep me in the focus game for everything I need. Can’t recommend them enough, and they’re incredibly lightweight and comfortable, even for my XL sized head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterItsMe, You've made an excellent choice! We're glad to hear you like the multipoint connection feature, long-lasting battery, powerful sound, and comfortable design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do a great job of cancelling ambient noise. They are also comfortable to wear all day and I like the fact that I can set them up to either pause when removing them, or powering off. They sound really good for music and Podcasts.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oxtor,
Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones!
It brings us great joy to hear that you are finding the noise cancelling capabilities effective and that you are comfortable wearing them all day!
We also appreciate you noting the value of the customizable Smart Features, like the auto-pause/power-off settings.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Rated 5 out of 5 stars
Sometimes the Previous Model is Better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model feels more comfortable than the New Model. They are also more comfortable than the Bose Quiet Comfort Ultras or the Q45’s in my opinion. The Sound is Solid “ compared “ to the aforementioned Headphones especially for the price of $225.00 I paid. Honestly I would not recommend paying $350 for these headphones or any of the other contenders. The sound does not blow me away for Sony or Bose . I will say that the Bose headphones are Overrated which is typical for Bose products in my opinion. In conclusion, most Electronics are overpriced and overrated, However if you can find the Wx004’s on sale for $225 or less, I think you should be satisfied.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinJ,
Thank you for sharing your honest feedback on our WH1000XM4 and we are pleased to hear that you are satisfied with the sound quality and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
High quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseRevolve,
Thank you so much for your detailed and thoughtful review! We're so happy to hear that the Sony WH-1000XM4 headphones are exactly what you needed for air travel. It's great to know that the industry-leading ANC and rich sound quality are helping you relax, even at low volumes. We also appreciate you highlighting the exceptional battery life, which is a key feature we're proud of. Your feedback means a lot to us!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy with my purchase. They perform their noise-cancelling function very well, are comfortable, lightweight, and beautiful. I made the best decision.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Wireless BOOM!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
You would be surprised..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars may seem generous but allow me to prove my opinion. These headphones are not the absolute best at any one thing, but their ability to do it all is why they receive a five star rating. They sound very, very good. Sennheiser good? No. But these are great headphones that still impress me with their sound quality. Are they as comfortable as the Bose NC-700's? Not quite, but I can wear these for hours before the headband induces soreness or the earcup pressure becomes fatiguing. The noise canceling is incredible, truly 5 stars, and while i dont live in a big city, numerous times I've left a noisy stovetop vent running because I simply couldnt hear it over the sound of a podcast, not even music. The battery life is fantastic and comnecting them to multiple devices is simple enough that the extra pinch of time to pair and connect is perfectly okay with me. The interesting earcup fold to place them appropriately in the case takes about a week to get used to but once you memorize it the act is natural and takes very little thought. The included 3.5mm audio cable, airplane charge converter dongle, and short usb-c to A cable are nothing short of a bonus and are appreciated. Again, these headphones dont knock anything completely out of the park, but they do everything very well. Give them a chance!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aslipperypanda,
We appreciate your 5-star review of the WH1000XM4. You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony doing what Sony does best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound. The connectivity. The battery life. The quality. The comfortability. 10s across the board.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexisW,
Thank you for choosing Sony!
We're pleased to learn that your WH-1000XM4 headphones are excelling in every aspect—from sound and connectivity to battery life, quality, and comfort! It's wonderful to know that you're enjoying such an outstanding experience with them.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Just get them
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really it’s like 4.5/5 because I wish the headphones could switch more easily between devices. But the noise cancelling customisation is top tier. They are very comfy and the fact there is an option to connect these to a 3.5mm jack makes these absolutely the best. I have only charged these like 2 times in the last year. They have great battery life and the standby time is also amazing
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelly, we're glad you are enjoying the noise canceling feature and comfort of our product. We appreciate your feedback regarding the multipoint function of your Sony unit. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
A balance of sound quality and noise cancelation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the past couple of years I have been researching noise canceling headphones. With the the Black Friday deals, I decided to go ahead and buy a pair. From my reasearch I found the Sony WH-1000MX4's would best fit my needs. After about a months worth of use, I can say these headphones did not dissapoint. These headphones have excellent sound quality and great bass. The Sony headphones app makes it easy to tune the sound the way you prefer, instead of being stuck with presets. The noise canceling is good, but not perfect. When working in the office you can still faintly hear voices in the background. The voices do seem to go away when music or audio audio books are played. It is also nice the app does allow you to tune the noise canceling to fit the environment. If you just want to tone down the outside noise, you can just move the ANC slider to a setting of your liking. Last, these headphones fit great. I have a larger head which can be problematic with some headphones. With the WH-1000MX4's adjustability, they fit comfortably on my head, without too much pressure. I would recommend the WH-1000MX4's to anyone looking for a Noise Canceling headphone with excellent sound quality.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Do better Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NahomT,
Thank you for choosing Sony!
We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.
The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.
For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony WH10000XM4 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones for the price. The sound quality is really good, and the noice cancelling is second to none. It's very comfortable to wear especially for long hours, and does not hurt your ears like other headphones after a while. The Sony app is also pretty good with plenty of features that you can adjust on your headset. Battery lasts a very long time and getting close to 28-35 hours of battery life and it charges fairly fast too. Also the headset connects really easy to your device unlike other headsets which can get finicky trying to connect to it via bluetooth. The case that it comes with is very nice, sleek, and minimalistic.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RN4L,
Thank you for sharing your wonderful review. We are very happy hearing that you are pleased with the audio quality, comfortability, noise canceling capabiltiy, the Sony app, design, easy Bluetooth connectivity and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
















