Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 6408357
Customer reviews
Rating 4.7 out of 5 stars with 12314 reviews
(12,314 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Absolutely Incredible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am by no means an audiophile, but I have tried a large variety of audio playing devices and these Sony headphones are absolutely mind-blowing. I feel like up until this point, I have not heard music before. The sound quality on these headphones are beyond anything I have come across that just leaves you speechless. Also, the noise cancelling far exceeds any of the noise cancelling headphones/earbuds on the market, including the Bose 700s. I can confidently say that these are the best noise cancelling headphones under that 500 dollar range. Battery life is superior and truly does last over 24 hours (30 as described is a bit of a stretch here if you are using noise cancelling), but if you just plug these in for 10 minutes you can get like 2 hours of additional battery life. It is crazy. Microphone quality is excellent. I have used these for video conferencing and have been complemented on how clear my voice is. Background noise does appear to be controlled to a certain extent as well so people can hear you and only you. These are very comfortable and secure on my head. Additional app features help foster a great listening environment. Overall, these definitely outclass any headphones/earphones I have ever come across. However, its only downfall is I do think if a drop of water gets in these, you can say goodbye to these headphones! But these headphones are definitely worth the buy.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paleocave,
You definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We also appreciate your feedback about its lack of a water-resistant capability. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Wayyy better than Apples Airpods Maxs!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried out Apples Maxs and even though i am an Apple user through and through, these headphones are much lighter and the sound quality is more crisp and clearer! The Airpod Maxs though are better when it comes to noise cancellation. Just by a little. I don’t mind though since the Sonys makes up for that in every other way possible. I have worn these headphones over 6 hours straight for work and it did not once give me a headache or feel one bit uncomfortable. The best part about these is the amazing battery life. I have yet to charge them again since after the first charge. Its been like 2 weeks of daily usage and im at 40%! Thats wild!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YagirlC, great! We're glad you are enjoying your Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony - WH1000XM4 Wireless Noise-Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift from my spouse, and they are amazing. They cancel out any noise. When I am busy cleaning, I play music and when I speak the music automatically stops and the noise cancelling changes. I just need to tap on the right side of the headphones for the music to start again or wait until the outside noise stops and it will start again on its own. This is a great feature because my hands may be covered in cleaning materials, and I do not wish to touch my headphones but want my music to continue playing when I am done talking. The battery seems like it last forever and the headphones are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Refrigerator,
This is definitely a great gift from your spouse! We're delighted to hear your enjoyable experience with superb sound quality, noise canceling/Ambient sound mode, touch sensor controls, features, long battery life, and comfortable fit of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jekka0412,
Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.
Thanks so much for the wonderful review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound. Are comfortable to wear on. battery life is really good.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Top Notch ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC capability of these headphones. I've had the XM-2s for the last 6 years or so and they were still going strong. The only reason I upgraded was because of the sale and ease of charging (they were my only device that was still on the old USB type). I gifted those to a friend and changed over to these. Battery life is still excellent, comfort can't be beat, and I still can't hear babies crying on an airplane with only needing to turn the volume up to below midpoint. These are my ideal headphones and I will sweat by them over other brands, having tried beats and Bose before and just not being as satisfied.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hinote,
Great! That's a nice upgrade! Thank you for purchasing our WH1000XM4 and for sharing your awesome feedback. We are very happy hearing your satisfaction on the noise canceling capability of our XM4. Also, we're glad that you like the comfortability and long battery life of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
These are it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 for these headphones. I had spent $50, $100, and $150 on three different headphones trying to save money on headphones that have noise cancellation and it ended up being a waste of money. None were that good at noise cancellation (including one refurbished Bose comfort set). I decided to just invest in more expensive ones and read the great reviews of this one. This one is the winner for sure! They look good, they sound good, they are comfortable, and they seem like they will last me forever. Best Buy was also super fast in getting these to me (I ordered these at night and literally had them on my head by the next morning).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DianaL,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
We really appreciate the preference. Thanks for choosing Sony, have a great day!
-DiegoV
Rated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oh my goodness, where do I begin? Pros: Definitely is noise cancelling. I finally found one where I can truly drown out the noise. Really good sound/bass Comfortable on the ears I can enjoy doing my choirs with greatness again. Cons: I haven't fully mastered all the amazing features.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LTVONNE,
That's fantastic! We're thrilled that the WH-1000XM4 headphones provide the exceptional noise cancellation, sound, and comfort you were looking for, allowing you to enjoy your activities. Don't worry about mastering all the features immediately; you can easily find helpful tutorials for the advanced features (like Speak-to-Chat or Adaptive Sound Control) within the Sony | Headphones Connect app.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Very good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this product is amazing! The quality is excellent, and the materials used are clearly top-notch. The design is both practical and stylish. Using it has been a smooth and comfortable experience, and I think the price is fair for the value it offers. I highly recommend it to anyone looking for a product that exceeds expectations
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedS,
That's awesome! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Connectivity
Rated 5 out of 5 stars
A happy listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
GET IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a new one for my boyfriend and it is amazing. I’ve had one for myself for over 3 years and it still works amazing. The quality of the audio and the battery life is beyond enough. I recommend this for students and for those who go to the gym to feel like they are in their own world.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannahvanil,
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones so much that you bought a second pair for your boyfriend! It’s fantastic to know that the amazing audio quality and exceptional battery life have kept yours working perfectly for over three years. We agree they are perfect for creating your own world, whether studying or at the gym!
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Get lost in your own home!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a medical student who was studying for the most important board exams of my life, I had to move back to New York for my rotations. That meant noise from vehicles, and since I lived under a family, brothers sharing their love for each other with their fists - as all brothers do. Now, I did not want to be rude and constantly ask for them to keep their children quiet, so I tried these headphones out to block out the noise. The only thing that could annoy me was my own heartbeat now. These headphones: 1. Are comfortable so I can wear them forever. 2. Charge very quickly for 30 hours of uptime! Even a quick 10 min charge lasted me the night if I forgot to charge them in advance. 3. So versatile, since the Sony app allows you to keep the firmware up to date, and unlocks more features to customize gestures of your headphones, your equalizer, and how much noise cancelling you need. The con? Taking a call isn't so bad, but it's definitely NOT the best quality, which is fine because I played with both the Bose 700 and these headphones and let me tell you that the musician in me was so happy with the beautiful and crisp sounds of the mid-range frequencies that are often discarded for your hearing pleasure. These headphones are definitely worth the buy, you will NOT be disappointed.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazz,
We're glad that these headphones work great for your studies. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about its call quality. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC and sound quality I have ever experienced. I literally started hearing parts of songs I had never heard before. Battery life is outstanding and they're very comfortable for extended wear. Touch controls are very intuitive. They're definitely on the expensive side, but if you can manage to snag them on sale, I would definitely recommend.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gtodd,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones with long battery life! Very comfortable.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilC,
Thanks so much for sharing your review of the WH-1000XM4 headphones. We're happy to hear you're loving the sound quality, long battery life, and comfort.
Those are definitely some of the key features that make the XM4 a favorite among so many users—they're designed to be comfortable for hours on end, perfect for long commutes, flights, or just enjoying your music all day.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
I love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANNAG,
Thank you for choosing Sony!
We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best Noise Cancelling without Breaking the Bank
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello verymeticulous,
Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent Noise Cancellation and 360 Reality Audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its definitely worth buy, i already have Bose 700 , and it does pretty good job on NC but music signature is pretty normal and lacking Bass. Pros of Sony - Excellent NC - Switching Ambient Control based on Status - 360 Reality Audio is excellent. - Music is really balanced. - Has EQ to adjust music based on signature - Very good battery life compared to Bose - Cushion Ear cup are pretty comfortable and soft - Bluetooth connection seamless between iphone or Sony Music Connect App - Also it comes with stat where you can see your headphone usage - Touch sensor are good but could be better - You can adjust ambient noise just covering Right Ear cup while speaking, it will then allow noises in , reduces music sound Cons - Noise Cancelations is pretty Good but Outside I think Bose is better with little more points. But I would say 100 NC is not also advisable during transit. - Touch sensor is responsive but could be more efficient Overall I would give 8.5/10 based on Build , Music Quality features, NC Bose 700 - 7/10
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi debrath89, Awesome! Thank you so much for your detailed review! We are so glad to hear htat you are happy with the sound quality, noise cancelling and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Sony WH-1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best ANC headphones you can get. I use these everyday and charge only twice a week. I commute by train everyday on the NYC subway and it’s very noisy but with these headphones when ANC kicks in it takes all the noise away and I’m in my own little world enjoying my music as I sit for my stop. Extremely comfortable headphones and have worn them for 3 hours straight without any ear pain. Yes if the weather is warm they will head your ears up and cause sweat. Be careful using these outside in the rain. They don’t react well to water. As they should since they are not water proof.... There are firmware updates once in a while and I believe the app may be set by default to grab them automatically if connected to wifi. App is also great just wish they didn’t remove the sound simulator that was in the app for the XM3. I bought the black and midnight blue color for my wife. Honestly they look the same. The midnight blue is very close to black. I should have bought the silver instead. No big deal though. Please be warn that if you have an apple device you will only be able to use AAC codec not LDAC. Also the bass response is clean and can further be adjusted via EQ on App.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
A more natural sounding solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elireed,
Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, AliciaE! We're delighted to hear that you find the WH-1000XM4 headphones comfortable and lightweight, especially compared to other models, and that you're enjoying their excellent battery life and noise control. Your satisfaction with both comfort and performance is exactly what we strive for in our headphones design. Enjoy your listening experience, and thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
















