Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. As a musician I like to listen to my mixes on many different outputs...studio headphones, phone, bluetooth headphones monitors, car sound system. I wanted an over the rear blue tooth pair I ch could review my music or just enjoy others. I bought another pair right away for my guy! I love the voice recognition pauses so you can talk to someone else leaving them on. I would highly recommend this product. Oh! And it holds its charge beautifully. I charged mine 3 days ago and i use them daily. The only thing i could give a con to at this point is the ease of adjustent of headband sizes without hitting sensitive controls. Not really a con as prob just takes more familiarity. I have s small headHey, it's Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrienne, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Juat wow!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never liked over the ear headphones because most arent comfortable. These fit so well, i was shocked at how comfortable they could be. The noise cancelling made my jaw drop. Id never been able to get headphones to fit well enough to experience it until i tried these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjdavis1981, Fantastic! We are thrilled to know that you are enjoying the outstanding performance of your WH-1000XM4. Thank you for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Pricey but good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. I got mine on sale for about 270ish and while it was still a little pricey, these are great headphones. Setup was relatively easy and the app offers many features, including a great eq (the headphones are too bassy out of the box), and different levels of ambient sound. The noise cancelation is amazing, and works well for bus rumbles and airplane noises. The battery life is also extremely good, and they dont need to be charged very often. They look very premium as well and dont look or feel cheap. My only gripe really is that the microphone isnt very good for calls. Besides that, I would highly recommend these headphones if you are willing to spend the money or wait for these headphones to go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the dedicated app (Sony Headphones Connect) noise canceling function, battery life, and design of the headphones.
We also appreciate your review about the call quality of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Keep the headset away from a microwave oven, wireless LAN device, etc.
-Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
-Keep the headset away from a TV.
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
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Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Very comfortable, noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaT,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent quality, comfort, and noise cancellation of the WH1000XM4. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
A premium set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big step up in noise cancelling from my Sennheiser HD4.50BTNC headphones, sound quality is very good. Don't love the app, some of the things in it are not very intuitive. Touch on the right earphone can be quirky, too. Sometimes it doesn't recognize taps when I am deliberately doing them, sometimes I'm just adjusting the headphones on my head or moving my hand in that area and it registers a tap. I would recommend turning off the audible notifications in the app, when outside they can happen pretty often because of traffic or wind. Very comfortable for long listening sessions. Synced to my S9 easily, but I also have a Samsung 4k TV that it synced to, but has some issues maintaining connectivity, there are occasional dropouts in sound, not sure if that's the TV or the headphones. Over-all, despite the various quirks, quite happy with the sound and quality of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave67r,
Great choice! We're glad to hear you appreciate this amazing headphones especially the sound of it. Good to know you're comfortable using the headphones. We appreciate your feedback regarding the app and some occasional sound skipping when paired with your TV. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
Yeah man!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is light years Beyond what I expecting. They are comfortable to wear for hours on end. I’ve even taken these to the gym to workout in and the cancels out the noise in the game flawlessly and these headphones do no slip around while working out either
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CG1121,
Awesome! We are glad you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Pros mentioned:Bass, Battery life, Sound quality
Great Sound & Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and very comfortable! The Quality of the sound and bass is great. You can adjust and move quickly from Ambient Sound to Noise Cancelling. Very easy to use touch pad. Battery length is also a plus, you can use them up to ~30 hrs (per spec).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo, That's fantastic! We're thrilled to hear you're comfortable using the WH-1000XM4 and you like the features. Good to know you're enjoying the superb sound quality, great battery life, and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Gold standard!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Awesome noise canceling. Great battery life. Very comfortable. Good sound quantity (even great after tweaking EQ). Cons: app is just ok (connects slowly, interface is confusing). Ears might get a bit sweaty after a couple of hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooManyHeadphones,
We're glad that you like the noise canceling function, battery life, comfort, and sound quality of the headphones. Your feedback about the app and its long-term use is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Mr. B
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony noise canceling headset. I bought it at a great price and they sound awesome. When i play my favorite music i feel like im in a concert hall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Realtalk,
We are immensely pleased to hear that your WH-1000XM4 headphones are making you feel like you're in a concert hall. That immersive sensation is exactly what we aim for by combining our HD Noise Canceling Processor QN1 with Edge-AI technology, which restores high-range sound lost in compression. It is fantastic to know that you are enjoying such awesome sound quality at a great value.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
No more headaches!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for traveling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Much cheaper than my previous BOSE headphones that were much more expensive. These have lasted longer and are doing great, wonderful sound. Easy to use and charge. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
We are thrilled to hear that your WH-1000XM4 headphones are earning a 10/10 rating! It is fantastic to know that you are enjoying the wonderful sound quality and finding the battery life and ease of use so reliable. We take great pride in creating products that stand the test of time, so hearing that they have outlasted your previous gear is the best compliment we could receive.
Thank you for choosing Sony.
Regards,
Dominick
Best ANC Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly Comfy (not as much as the Bose QCs) but not uncomfortable at all. Great ANC, better app with EQ, and USB-C, because we're 2020....Touch Controls remain top notch and a relatively conservative sleek design perfect for both business and casual environments. The custom ANC button is cool. Only gripe is having to hold power to turn on/off, and the microphone is still pretty terrible. Dropping aptX + aptX LL/HD was also a seriously questionable move, but at the end of they day, it's still bluetooth codec so the quality isn't going to be on par anyways. Sound's passable from a regular viewpoint and downright awful from an audiophone. Of course, you're here for ANC and not something like Senn 6xx so we can gloss over the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akio, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
The goat of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd pair I’ve gotten, black color is definitely superior to blue. Love everything you can imagine about these headphones. Fantastic base, noise canceling and I love the app and settings you get with it
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
I’m so happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, sleek, light weight, and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorixp, Fabulous! We're truly happy to hear about your satisfaction with the very comfortable fit & lightweight design and exceptional sound quality of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Some of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SilasM,
Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
perfection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned in perfect conditions. Love the color not too bright but not too dark. Amazing sound quality. As someone who likes to still be aware of her surroundings at times, the ambience sound does an amazing job and so does the noise canceling. One of the best noise canceling headphones I had ever used, it covers my ears completely, not allowing any other sound to interfere. They are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaP,
Thank you for the wonderful and detailed review! We're so happy to hear that your WH-1000XM4 headphones arrived in perfect condition and that you love the color and amazing sound quality. It's fantastic to know that both the noise-cancelling and ambient sound features are meeting your needs so perfectly.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Better in every way including BT connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the previous XM2 version years ago and used it often when flying or on conference calls. While the sound and noise cancelling were excellent, the BT switching was terrible between devices. NOW, with teh XM4 they seemed to have fixed that to allow switching between TWO devices relatively seamlessly. The sound quality has improved and even the noise cancelling seems to cover higher frequencies than before. The cans fit more comfortably as well. It should be noted that when shipped, the two device feature was not yet included and a firmware update was required. This was not clear until I called Sony support and they walked me though it. Also, I experienced some odd shutoffs during conference calls due, I think, to my AC running at high and possibly confusing the talk feature. I will experiment further next call. The instruction manual and help pages need overhaul. The pictographic explanations are lame.
I would recommend this to a friend - Pros mentioned:Sound quality
Still going strong two years later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my teenage niece and she uses and takes them everywhere. Headphones are still good, durable, sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StephanieT,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 headphones have become a reliable companion for your niece, offering great sound and durability for everyday use. It's wonderful to know our product is helping enhance her experiences wherever she goes.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Extremely happy with these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds fantastic! Noise cancellation is exceptional! Very comfortable! Battery used for 5 hours and still has 90% left!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaniceS,
That's perfect! We are thrilled to hear that you are pleased with the noise canceling capability, audio quality, comfortability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Comfortable fit. Lightweight. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZackaryL,
We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.