Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, love the ambient sound and the battery life is excellent. The best battery life so far. Also feels light on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, CharlesL!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s truly rewarding to know that the ambient sound feature and exceptional battery life are making such a positive difference for you. We designed them to be lightweight and comfortable for extended listening sessions, so it's great to hear we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Price, Touch controls
Buy it on sale if you can
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pricey but the quality shows. I got mine when it was over 100 dollars off so that's probably the only time it's worth it. No complaints with any aspect of the sound quality though. Touch controls are annoying though. Still an overall much better deal than the Airpods Max, especially when these are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BasedGod,
Thank you for the review and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality, Weight
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting a comfortable set of over the ear ANC headphones. Went back and forth between the Bose QC35s and the XM3s. Finally decided to get the XM4 based off other tech reviewers. They sound great, light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, you definitely made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Sony >>>>
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great sound, they cancel noise as soon as their turned on and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashri,
Nice! We are thrilled to hear that you are pleased with the audio quality, noise canceling capability of your new Sony WH1000XM4 and how it perfectly fits to your head/ear. Also, we're glad that you appreciate the long battery life of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound 4 your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WiseShopper,
We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
The best headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sound is amazing, very comfortable, long lasting battery. Sony makes the best headphones. Superior to bose and the very overrated beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techman1991, Fantastic! We're thrilled to hear you like the amazing sound quality, comfortable fit, excellent battery life, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Sound quality
Sony is back on top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Bose fans for quite some time, so to give a nod to Sony on this front means they really did a great job. My music preference is jazz, so I like the clean sound with the tight bass (Sony does have products that cater to those to whom it's all about that bass). From top to bottom, my preference is (and I have all of these): 1. Sony WH-1000XM4 2. Bose NC 700 3. Sony WH-1000XM3 4. Bose QC 25 I do prefer the audible interface of the NC 700 and for that I use them exclusively for television and movies - for all else, it's the Sony. One thing I don't think Sony got quite right is the multiple pairing feature - for me it's been flaky when pairing with certain device combinations (like iPhone and iPad at the same time). Overall, I do recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterGrampa,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the multipoint function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
This is better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After starting small I bought a pair of Sony 900’s. After realizing how good a pair of solid headphones were I decided to try for the next level. Enter the 1000XM4. The clarity and bass in these really let’s that low guitar grumble and the app with the equalizer is a must have. I was shocked to find out most $300+ headphones don’t have an app that includes an equalizer. If you want great sound, awesome bass, & the ability to customize the eq to fit your type of music I highly recommend these. They really are next level. My only gripe is the sensor that is supposed to stop your music when they are removed isn’t working. I believe it’s a software issue that will be fixed in a future update. If not I’ll just exchange them for new ones because of Best Buy’s excellent exchange policy.
I would recommend this to a friend - Pros mentioned:Comfort
My XM400.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Behaves just as I want it to be. When I talk the music stops and then it starts again! Amazing! The comfort is so amazing - doesn’t hurt my ear even though I have been using it for over 3 hours. I am very impressed by the look - simple and elegant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyushP, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Great gift for yourself or a loved one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality with great feel to it and plus the light weight it makes it feel premium but where it shines is with the sounds. You can alter the setting to find what’s just right for you. It’s a great gift too would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranklinL, Awesome! We're thrilled to hear that you appreciate the amazing quality, premium feel, and lightweight design. It's great to know that the sound customization options have enhanced your listening experience. We agree that the WH-1000XM4 makes a fantastic gift, and we appreciate your recommendation. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones! LOVE THESE!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! These headphones are INCREDIBLE! Noise Cancelling is amazing. The battery last forever!! They are extremely comfortable. By far my favorite purchase ever!! They are a little expensive but Sooo worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fulchdog,
Glad to hear that you are happy with the comfort, battery life and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Sound depends on what you are using
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first tried these wired to my pc, and was less than impressed. I wanted these to use with my boom mic in wired mode for voice calls, but still need to experiment I guess. I then tried connectimg to my galaxy s8, both wired and Bluetooth and found the sound to be OK, still using my s8 for work and music. I then paired to my s20 that I got about 2 weeks ago, and was blown away how much better it sounded than my old phone and wired to my pc. I guess it needs the advance Bluetooth codecs to really shine. They are super comfortable to wear and do an amazing job blocking noise. It is erie how much noise there is around you that you don't even notice until you put these on and take them off! I have a pair of philips fidelio l2 semi open backs that I got for $85 that sound as good, if not better. So if sound quality is your only reason for getting these, look elsewhere you can do better for cheaper. If you want good sound and features, based on pro reviews these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coffeelover, we appreciate your 4-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancellation on these are crazy and the charge it really lasts a long time and charge fast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazmin,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the powerful noise cancellation and impressive battery performance of the WH-1000XM4. It’s rewarding to know the fast charging feature and long-lasting charge are enhancing your listening experience. Your feedback inspires us to continue delivering innovative audio products that truly enrich everyday moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaangelaO,
You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones, worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Light weight. I use them for watching TV on my Google TV and they work and sound great. Excellent dynamics and fantastic battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kimh, That's awesome! We are glad that you are having a great time using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Recommend to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my girlfriend and she absolutely loves it. She's been raving about the noise cancelling, especially when I'm playing games with my friends because I'm quite literally screaming. She uses it to dance and workout too and they fit perfectly and don't fall out even when she's moving around a lot. Looked up reviews comparing this model to the XM5 and didn't see much of a difference. She just liked the design of the XM4 more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipT,
Amazing! We're glad that your girlfriend is enjoying the noise canceling function, fit, and design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Daughter likes them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She has not taken them off. They are on her head or around her neck. I guess she like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, DavidC!
We love hearing that the WH-1000XM4 has become a permanent accessory for your daughter! It’s the ultimate compliment when a gift is used that much.
Thank you for choosing Sony for her!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony > Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better sound quality than Beats. had been using Beats solo and studio prior to this but converted to using Sony now. this product has superb battery-life and better design for wearing all day. Sony > Beats seriously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi boomboomroom,
You made the right choice with these Sony WH1000XM4 headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Recommend for hyperacusis
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to help with hyperacusis and auditory processing issues and I recommend them. The active noise cancelling is great and surprisingly adjustable through the app (which you need to download to use them). I wear these every day and they especially help in places that are loud or have a lot of background noise. They are comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AveryD,
Thank you for your recommendation and we are delighted to hear that the noise canceling feature of our WH1000XM4 was able to help you deal with hyperacusis. Also, having a long battery life and comfortable design, listening to music is enjoyable. We will do our best to create more products like this that can help and entertain our valued customers. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality, Weight
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously the best wireless headset. It’s lightweight, comfortable, and the sound is absolutely the best. We have compared to other headsets such as Arctic series and Razer, and these beat those out by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi latishaw24,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph