Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best Active Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have way better active noise cancelling than my prior pair of Soundcore Q45 ANC headphones as well as a longer battery life. That being said the sound quality is exactly the same, so if you're hesitant about spending this much on a pair of headphones they're an amazing alternative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conley, Thank you for the awesome review! We're glad you like the exceptional noise cancellation and sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Headphones for Blue Aficionados
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that they are blue. Sound good too! The battery life is also incredible. But most importantly, they are blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ijustwant400dollars,
Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying your Sony Headphones! With up to 30-hour battery life, you are not going to worry about charging them so often, and the most important thing, they come in a variety of colors, and blue is one of those!
Thanks for choosing Sony, have an excellent day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Comfy noise cancelling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling feature! Clean design and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradB,
Thank you for the purchase and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
My Absolute Favorite
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them as a Christmas gift and they were so perfect for me. I had a lot of compliments while wearing them. They are really comfortable to wear in any kind of weather, wouldn't recommend working out in these, they slip out of your head pretty easily, but overall these work amazingly well. The noise cancellation is really good. Definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Daisy! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best over ear headphones IMO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, headphones are extremely comfortable and the battery life is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Publicschoolcarpenter, We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Dependable, comfortable, useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have started traveling for work more and needed a pair of noise-cancelling headphones. I'm incredibly please with this purchase! The headphones connect seamlessly with my devices, the noise cancelling is strong but not overpowering, and the battery life is really long. Plus they are stylish!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinC, awesome! It is nice to know that you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
10/10 highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these have truly been the best headphones, even for running. the sound and quality is truly amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelinaB!
Thanks for sharing your review with us! We are thrilled to hear that your WH-1000XM4 headphones are working out so well for you, even during your runs. It’s great to know they’re keeping up with your lifestyle and providing the sound quality you were looking for.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound. Comparable to Bose. Comfortable. Long battery Life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Snypar,
Wow! Thanks for the wonderful review and we are very happy to hear that you are pleased with the audio quality, comfortability and battery life of our WH1000XM4. You can now listen to your favorite vibe without the hassle of the outside noise. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best purchase of 2020
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic headphones. The earcups are very soft and comfortable. The headphones are not so tight that they hurt my head after a few hours. They are tight enough that they stay on securely when I move my head about, though. The headband's cushion is comfortable and don't flatten my hair. I've been wearing these every day for my 8-hour work from home days and can confirm that the battery life, sound quality, and comfort are top notch. Noise cancellation is excellent and even when I'm listening to quiet classical music I can't hear my family talk right next to me. Absolutely fantastic. Pairing with my iphone xr was a breeze with the matching sony headphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bommie,
Great! We're thrilled that you're enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Bass, Battery life, Comfort
Best bass and comfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best bass of all the comparable headphones on the market. Very comfortable to wear and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pasdormi, Good to hear that you like the battery life, comfort, and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones! Just one problem..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are of superior build quality. There is an issue that arises with extended use, or more specifically, extended use with too much pressure on the earcups. Earwax manages to penetrate all the way to the active noise cancellation chip, leading to an incredibly loud, annoying, and seemingly never-ending high pitched ring. The problem can be solved by taking apart the headset but it’s inconvenient. Apart from that, the ANC and audio quality are everything you could expect at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thanks for taking the time to share such a detailed and thoughtful review of your WH-1000XM4 headphones. We're very happy to hear that you appreciate the superior build quality, audio performance, and noise cancellation.
We are sorry to hear about the specific issue you've experienced with the high-pitched ringing. We understand how frustrating and inconvenient this can be, and we truly appreciate you providing such a detailed description of the problem's cause. We do not recommend that customers take apart their headphones, as this can cause further damage and may void the warranty.
This type of issue can sometimes be caused by moisture or debris affecting the internal microphones used for noise cancellation. For an official solution, we recommend contacting our support team directly. They can provide you with the proper servicing options to ensure your headphones are restored to full performance while maintaining their integrity. This is the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Game changer for air travel!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones are a game changer on long, international flights! Blocks out almost all sounds. It really makes a flight less stressful without all the noises. I also like the feature to turn off noise cancelling (just touch the right earpiece) if you need to hear an announcement or talk with the flight attendant. Highly recommend for flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechReviewer1, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! These headphones are are perfect for travel or the daily commute. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony - The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the current price, this is the best device you can get. I’m not an audiophile, but I’m very impressed with the high-quality sound from Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikhailZ!
Thank you for sharing your thoughts on the WH-1000XM4 headphones. It is truly wonderful to know that you are so impressed with the high-quality sound.
We're genuinely thankful you decided on Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Good buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised with these headphones. I can shut out the world and hear every detail of the songs I play. I hear things I didn't know were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassicRockInStock,
That is wonderful to hear! We are delighted that you are pleasantly surprised by the WH-1000XM4 headphones and that the combination of our premium noise cancellation and high-fidelity audio allows you to hear every intricate detail of your music.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great cans!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones. The blue ones are beauties too. Comfortable, easy to use, great sound and the noise canceling is soooo sweet. I just took a flight and now I gotta buy a pair for my wife. You can listen at low volume during a flight and not miss a thing. I almost went with the Bose QC II but I’m really glad I didn’t. Everyone says they’re more comfortable, but I’ve got a pretty big melon and I can rock these for 4-5hours while studying no problem. Just get them. Only con is they drop the Bluetooth every now and then. Whatever, takes 10 seconds to reconnect and get back on my way and it’s not often enough to really bother me.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ear buds but these Sony over the ear are much more comfortable for long wearing. Sound quality is very good! Battery life is extremely exceptional!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shopper! Glad to hear that you are happy with the sound quality, battery life and comfort of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, she is in college and wanted a good wireless headphone that wasn’t an in ear kind. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahmelvinC!
Thanks so much for sharing your feedback with us.
It is most rewarding to hear that your daughter is loving her new WH-1000XM4 for college!
The WH-1000XM4 is packed with smart features like "Speak-to-Chat," which automatically pauses music when she starts talking and multipoint connection, which lets her switch easily between her laptop for lectures and her phone for music.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Slight improvement over last gen Sony XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC on XM4 seems to be slightly improved over XM3, especially in the bass region. Otherwise nearly identical to XM3 in sound, fit & finish, and tech- which is a good thing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
We're glad that you like the upgrades we made on these headphones particularly the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
beautiful design and premium sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph