Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
- Pros mentioned:Bass
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Sound quality
MX4 review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall, noise canceling is on point, and perfect for use at the gym, studying, quiet time, jamming music, and even having on while trying to listen to outside noise using ambient mode. The color was even better in person, and the packaging was great. Can't wait to see the XM6
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OscarM,
Thank you for choosing Sony!
It's a true pleasure to hear that you're enjoying your WH-1000XM4 headphones! We're happy to know that the noise canceling is on point for you, making them perfect for the gym, studying, or just enjoying some quiet time. It's also great to hear that you're making use of the ambient mode and that you like the color and packaging. Thanks for sharing your experience—and we’re just as excited as you are for what’s next with the WH1000XM6.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I did not love these and ended up returning. The set up was not easy, I did not like that I needed to download apps in order for these to connect. They also had trouble connecting at times. The quality for music wasn’t great. Used with apple products (ipad and iphone), and plugged into a windows computer with the wire provided. Another problem is that they do not connect to Windows bluetooth. Now the pros, they do last a while so battery life is great and the noise cancellation is great too. I did not feel discomfort wearing them for a while. Also liked that it announces battery life and when the headphones are off and on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MDReview, Thank you for sharing your feedback on the headphones. We are sorry to hear about the issues you experienced. It seems like you faced several challenges with the setup and connectivity, particularly with the need to download apps and the difficulty in connecting to Windows Bluetooth. Additionally, the music quality did not meet your expectations when used with Apple products and a Windows computer and the unit had to be returned.
On the positive side, it's great to hear that you found the battery life and noise cancellation to be excellent, and that the headphones were comfortable to wear for extended periods. The feature of announcing battery life and power status also seems to have been a useful addition for you.
For future reference, if you encounter similar issues with other Sony products, you might find helpful information and support on the Sony Community forums. For example, there are discussions about Bluetooth headphone connection problems and troubleshooting steps for the Sony Headphones Connect app. You can visit the Sony Community or send us an email at socialsupport@am.sony.com for more details and support.
Regards,
Carl
- Pros mentioned:Sound quality, Weight
WORTH THE PRICE !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made. I never realized how much of a stress-reducer NC headphones could be. Clamping is just enough pressure to keep them from falling off. Sturdy, but lightweight enough I have forgotten I have them on. I’d sleep in them if I was not a side sleeper. Only downside is the crazy short charging cable. However, if your cellphone uses the same type of charging cable, you’re fine. A bit pricey, but I regret NOTHING. Skip Bose and grab these. (Sorry, Bose. I still love you, but your headphones hurt my head and “crunch” too much when they flex.) I purchased the Midnight Blue pair. Very pretty color.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Improvement over XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I acquired this unit as an upgrade to my XM3. I find it more comfortable on my oval head than the XM3. I welcome the chat feature, multipoint Bluetooth and auto pause that activates when removing the headset. None of these are essential, but really convenient. Collectively they make the upgrade very worthwhile for me. The sound quality seems a little better but I need to study that more. Ear cups better because a little larger and perhaps lighter. Passing the XM3 down to my son, who will think he has struck gold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort
Great, but...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good pair of headphones, and it's really comfortable. Got a long battery life too. The feature where it pauses the music when you speak is, however, the most annoying thing on the planet. I spend a few hours trying to figure out how to turn it off before just calling support and figuring it out from there. The hands free audio when you're connected to multiple sources on the computer is also kind of annoying as the hands free audio is (compared to the normal audio) complete garbage. I got around this by simply disabling the hands-free audio sound device on my computer and it worked just fine (with 2 or less programs).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Speak-to-chat feature of your SONY unit. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number so we can check your file to better assist you.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Love These Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and clean headphones. The sound quality is amazing and the noise cancellation is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MK211, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The Best Wireless Over Ear Headphones even NOW!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To me, the best over ear wireless headphones for the past two years…and even better overall than the next generation; the Sony WH-1000XM5. They are comfortable, sound great and the noise canceling is top notch! But, again, this is just MY opinion. But if you REALLY want to get to the nitty gritty, I think that the Sony WH-1000XM3’s were the best out of all of them historically. But for NOW near 2023, it’s the Sony WH-1000XM4’s!!! Even better if you can get them for sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DnnG,
Thanks for sharing your review and experience with the WH1000XM4. We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd pair of these headphones.. easy to connect and great noise cancelling.. work great on the plane.. and batterlife is great.. would recommend.. between these and the Bose though.. I would maybe give a slight edge to the Bose headphones.. But can't go wrong with both
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasJ, nice! We're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Wonderful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and the sound quality is amazing! The battery life is great and they were simple to connect. I loved them so much I got my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaD, Thank you for your positive review of the WH1000XM4! We're thrilled to hear that you find them comfortable and are impressed with the sound quality. It's great to know that the battery life meets your expectations and that the connection process was straightforward. We're delighted that you loved them so much that you decided to gift a pair to your husband for Christmas. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
They’ll bring your music to life!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They bring tracks that I have listened to countless times to life and shine a light on details that I never noticed before. That may sound poetic lol but it’s true! They’re very comfortable, although my ears get a little warm while wearing them inside where there’s air conditioning. However, these are my first over-the-ear headphones and maybe that’s the way it is with all of them? Call quality is not very good so if that’s very important to you I would consider other options. The app interface and customizable settings are great, and so is the ability to connect to two devices simultaneously. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfie20, we're happy to hear that these headphones bring new life to your music. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about its call quality. Make sure to update the software to the latest version for optimum performance. Thanks for sharing your review.
~Ralph
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear sound quality with the comfortable fit. The padding and sound quality is absolutely amazing. The touch pad features on the side are a bit inconsistent but that is the only complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled to hear that you love the clear sound quality and comfortable fit. We appreciate your feedback on the touch control panel and will use it to improve our products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best headphones I've ever had.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, they are truely noise cancelling. You literally cannot hear anything when you have these on. The sound is outstanding. These are well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AndrewP!
We are genuinely delighted to hear that you find your WH-1000XM4 headphones to be excellent!
It is very rewarding to know that you are experiencing the powerful and effective noise canceling, to the point where you "literally cannot hear anything." We put a great deal of effort into developing this industry-leading Active Noise Cancellation, and we are also glad you find the sound outstanding.
Thank you for confirming that these headphones are well worth the money and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Tune Out the World!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as I needed something for working at home during the COVID economy and they cancel out the noise from my kids and other distractions very well! They are comfortable enough that I can wear them all day and no issues with my head or ears. Some great features to where I can pause and play video by tapping the right earphone and allow me to hear my wife or kids speak if I leave my hand the right ear phone. The only thing I don't like is that it is somewhat a task to connect via bluetooth. I would think that it should be easier to connect and reconnect with different devices. All around are a great pair of NC headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smgarcia, we're glad that the headphones fit great for your lifestyle. For easier switching between devices, make sure to turn on the [Connect to 2 devices simultaneously] function on the Sony Headphones Connect app. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Hope this helps,
~Ralph
- Pros mentioned:Sound quality
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Sony noise canceling headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling headphones i have ever purchased. Comfortable and cancel out a lot of noises when im working out or on the plane. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimM, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Great Features Okay Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After hearing all the hype about these headphones I decided to give them a try. There are many things that Sony does right with these. First of all, the active noise cancelling is phenomenal. Fans, vacuum cleaners, and dog barking are blocked by these. The features in the app are plentiful. Adaptive sound control, noise canceling optimizer, 360 reality setup, equalizer and much more. Sony truly allows its costumers to alter it to their liking. There are lots of other reasons these headphones are great but it does lack in sound quality. It's not that the quality is bad but the mids and highs aren't as crisp as I'm used to. I attribute that to the emphasis in bass. If Sony were to focus on a balanced sound it'd blow every competitor out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioEnthusiast,
We appreciate your in-depth review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function where you can tailor-fit the sound quality to your needs. You may refer to this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
Hope this improves your experience. Thanks for sharing your review and for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Good level headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, comfortable and light. Connects very easy to my phone and devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaM,
Thank you for the positive feedback and we're glad to hear that you like the sound quality, comfortable design and you were able to connect your devices with ease with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The best keep getting better!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ANC headphones you can get for your money. Best in class ANC Solid sound quality Solid features Solid improvements to comfort Y/Y Added dual BT connectivity
I would recommend this to a friend