Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $278.49
The comparable value price is $284.99

Customer reviews

Rating 4.7 out of 5 stars with 1654 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,655 reviews
  • Rated 5 out of 5 stars

    Sony Headphones use for everything to listen too

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Sony Headphones !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light weight, noise cancellation works amazing. Use mine for gaming and working out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioB, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Incredible sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is a bomb! I love how it sounds and the design is very gorgeous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Levy, Amazing! We're thrilled to hear that you love the sound and design. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to [email protected]. Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones (:

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The quality of the headphones themselves is amazing and the sound is great. Would definitely recommend buying these headphones. Honestly worth the amount of money. You’re paying for premium sound. Not great for the gym, they slide off but for traveling and walking they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ndng, We're pleased to hear that you like the sound and overall quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellently. I use for classes, the gym, yoga, Pilates, and every one of my hobbies. The features of the touch pad on the side is very useful and fun to use but difficult to get the hang of, but once figured out it’s easy. The price is worth it for these headphones, I recommend it greatly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KethiaN, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Software Engineer in Test

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, all-day comfort, and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldP2,



      Thank you for your feedback! We are thrilled to hear that you are enjoying the amazing sound, all-day comfort, and battery life of the WH-1000XM5. These headphones feature our specially developed 30mm driver for exceptional sound clarity and a soft-fit leather headband for a lightweight, comfortable fit.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best quality Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, nice battery life, I really love the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TalwindrS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth the Upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, and comfort. Upgraded from the previous model and can say it’s worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mavpro95, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones for casual wear I don’t think they’re good for the gym but great for around the house or road trips

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GraceT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Must buy

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product exceptional quality snug and perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwinL, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Couldn't be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones i have owned. They might look big but they are smaller and lighter than you think. I work in a very loud environment, i can still hear things but its 5-10% of what i normally would. The quality is much better than other headphones i have used. I love these headphones so much i got a second pair. Definitely worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoesApartment, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Review on

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice quality sound. They feel expensive and good quality.Sony is very reliable so I highly recommend them !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alondra, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing. They have really great noise cancelling and you can always change it to ambient mode when you want to hear your surroundings. They’re perfect for at home use and outdoor use as well. I love the touch control on the side of the headphones as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RafaelM, Thanks for sharing your experience. We are thrilled to hear that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Pricey but worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and so much lighter than the last model. Luckily I caught it on sale for $50 less. The ANC is great. Perfect for plane rides. Also comes with a premium color matching case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 5 out of 5 stars

    major major major major GO

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by YouTuber Flossy Carter as his his new #1 over the ear Bluetooth headphones, these have “God-tier” ANC and are packed with features no other headphone can match including AirPods Max. Not cheap but well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jac45,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features of the headphones including the industry-leading noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones of 2024

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and features with these headphones! Love the fact you can connect to two devices at once and the headphones recognize if you are sitting still vs commuting and adjust your noise cancellation preferences accordingly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Brendan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Merry Christmas

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was pleasantly surprised that she got the 5’s. Needless to say she is very pleased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Badprince, Awesome! We're glad to hear that your daughter likes the excellent sound quality and impressive noise cancellation of her new WH-1000XM5 Wireless Noise Canceling Headphones. Be sure to download the Sony | Sound Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has really great sound and I love the talk feature. Comfortable on the ears, could have more padding on the head band

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KakaM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Better than airpod max

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Sony xm5 first but still returned them for airpod max as there was a sale on Airpods Max. Airpod max were nohwhere as comfortable as xm5, it was like wearing a 1 pound metal rod on my head. got back my xm5 after 2 day. lived happily ever after :p

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice Gagan! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

Sponsored