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Customer reviews

Rating 3 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 5 out of 5 stars

    Noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theae headphones are wonderful! The sound and noise canceling efforts are perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlairE!
      Thank you for your feedback. We are delighted to hear that the sound quality and noise cancellation of the WH-1000XM5 are fulfilling your expectations.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 1 out of 5 stars

    Bought 12/2/25, plastic hinge broke 2/12/26

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out if 50 day return window, called sony who says it isn’t covered by warranty! $300 headphones-TRASH. Until sony can stand behind their stuff, do not buy!

    No, I would not recommend this to a friend
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