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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 5809 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,809 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Foldability

    Rated 5 out of 5 stars

    A Small Improvement Makes for a HUGE Difference!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many headphones. I have had predecessors to these (both XM3 and XM4s) and i have had/still have multiple of the largest competitors. Recently I have been daily driving for work and leasure the Surface Headphones 2+ which I love (Seriously the ANC on these things are better than any of my others by a landslide, too bad their sound quality isnt as good). So of course being headphone obsessed, I was sooo happy to hear the XM5s were coming and been reading up and prepping for today!! Had to drive 8 miles to a store partway across town to get the "white" pair but I got them! And I am not disappointed. Let's get into it! Pros: - Extremely light. Seriously these things just melt into your head. I would have had this review done hours ago BUT ended up listening to these for 6 hours because i just lost track of time and was wisked away in auditory bliss! Clamping force is super light though so not ideal for any as many action based activities. - Easy to set up/pair. Out of the box all I did was turn them on and they popped up to pair with my Samsung S22 Ultra. Set up was easy with configuration taking about 15 mins to set my button maps, Google Assistant, 360 Audio, enable LDAC, and pick a decent EQ preset to start with (Im a "bright" fan dialed down 4 notches with a little amp in the upper mids for my Sonys). All up took about 40 mins to get them completely to my prefered settings with a few tweeks here and there throughout the listening period. -Long battery life. All up i used 18% today in over 6 hours. Then when I threw them on to charge they took less than an hour to top out!! INCREDIBLE battery which is no shock from Sony. - Color/texture is gorgeous. As some reviews reported the "white" is more like a "Stone Creme" with some speckling to it. They have a matte finish and since people had reviewed saying the black smudged really easy I got white which really doesnt (plus i already had the denim blue XM4s and wanted these to really look different). -Packaging/quality. Everything is "classy" i dont know why people say these feel "cheaper". Plastic is used in headphones for a reason. Take it from someone who used to daily drive all metal Dr. Dre Detox Edition Pros (it was a different time ya'll lets move past it), you dont want that much weight and clamp force when doing 6,8, or 10 hours of listening in a day. These shave weight while staying sophisticated. I like it. - Sound quality. These things are SOOOO punchy i love it! That Carbon 30mm driver really is putting in work and its great at what it does. Less boom than the XM4s, much tighter "poppy" flavor to the bass notes (seriously go pull up Billie Jean - MJ with these and you'll see what i mean). Just very adaptable sound profile that really bring well mastered music to life! Don't believe me? Throw on "Reckoner"-Radiohead, or any "Off the Wall" - MJ track and have your jaw dropped!! Like your in the studio. Cons: - Pricey. This being the most expensive XM line item is hard to swallow. Are they worth it. I feel like yes. They bring more to the table than my Bose 700 for the same price. But still, price creep is present and could price these out of range for target customers who would love them. That's ok though, wait for black friday when the hit $349 or dare I say $329 then snag you a pair. - Portability. If you've looked into these you know this complaint. They don't fold in so harder to transport. Not really a major issue but noteworthy. Moving on... - ANC. It may just be how spoiled i have got with my Surface Headphones but i was slightly underwhelmed by the ANC. With my Surface Headphones i can snap right in front of my face at high-medium volume and not hear a peep. These i could snap at almost out stretched arm and still hear it at similar volume very clearly. Not too worried though as Sony is great at improving via firmware updates; but for launch day I'm a bit disappointed considering how much they hyped up how much they had improved. Still does the job just want more. - Included "charge cable".....seriously Sony.....its like 4 inches.....wire is not that expensive. I know you kept it short so it better fit in the magnetic case pocket but seriously what charger/situation is that gonna work with unless with a pc port or a table top usb hub. Do better for $400. - App. The app is very buggy right now. Setting up Google assistant it crashed twice and hung during registration at the start. Again this is day one stuff so you HAVE to expect that things like that aren't gonna be perfect and will improve but want to inform potential buyers so they are bummed by it. - LDAC unavailable for dual device mode. This isn't really a con, just a hope. In order to have dual device pairing LDAC is disabled. Im assuming it is due to bandwidth limitations caused by dual stream splitting the avaiable bandwidth but sucks having to enable it every time i go back to single mode. At least make it so they remember i had it on before dual device mode and have it automatically turn on. With that, we're done with the major stuff. I hughly recommend these. They are so light, comfortable, and sound amazing. If you're coming from the XM4s I can't say that they are necessarily an "upgrade" but more just a variant. The sound is just different enough to give a different experience, and honestly i think it makes these an even better all arounder than the XM4s were. Most of the issues will be patched in the coming weeks, and then these will be slayers!! They are definately gonna be daily driven with me for the next few months to put them through their paces. I would have loved to see aptX for PC and something like Team Certification given the events that have occured in business/workplace since the XM4 that i could use in my work, but that was prolly wishful thinking. Overall strong 5/5 and so happy to finally have them in my hands. But ultimately everyone's preferences will impact their thoughts on them so get out there, get yours and decide for yourself. Happy listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanedor90, Thank you so much for your detailed review! We are so glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Sony’s Best Noise Cancelling Headphones Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been at the top of the line for years now when it comes to Noise Cancelling Headphones, and their latest addition continues that tradition. So far my experience with the WH-1000XM5 have been excellent! UNBOXING & SETUP: - Sony has really impressed me this time around with their minimalist packaging and unboxing. Its a subtle thing but its just nice that everything is recyclable and it does not come with a bunch of extra packaging, twist ties, and plastic wrap. - Once you take them out of the carrying case, they are essentially ready to use! Just connect them to your phone / tablet / computer and you are ready to go! - Sony recommends downloading their Sony Headphone App as well, which is definitely useful. Especially since it downloads any software updates needed for the headphones in the future. PROS: - I absolutely love the refreshed design on these! The XM3 / XM4 had the same design which was fine, but the XM5’s really have a more modern sleek look to them that are a big upgrade. - I was very impressed with how light these are and how comfortable they are! Sony opted for more of a plastic feel to keep them lighter, but I don’t think it makes them feel cheap. I think it was the right choice to make to keep all day comfort in mind as well as portability. - On that note, I wore these for a long time and they were comfortable the entire time. The adjustable headband is better fitting, the ear pads are comfortable, and they are not too tight at all. - When I first put these on I was truly blown away at the Noise Cancelling. I have used plenty of noise cancelling headphones in the past, but these easily offer the best noise cancelling I have used. Instantly you are taken back by how much sound they drown out. - The Sound Quality is of course exceptional! Everything I listen to is so crisp and offers a ton of clarity. The dialogue / vocals are excellent, the bass is impactful, and everything about the music or show you listen to just feels alive. Overall I am very pleased with how great these sound. - The touch controls are once again excellent as well! You can pause, play, change tracks, change from noise cancelling to transparency mode, and if you hold your hand over the right touchpad you can quickly hear what’s going on around you which is an cool little trick. - Taking calls on the XM5’s are fantastic as well! I can tell the call quality has improved and people have told me the mics sound great on their end as well. Definitely would be really easy to use for phone calls, work meetings, or gaming as well. - Battery life is really solid too! 30 hours with ANC on, 40 without ANC, and they give you 3 hours of playback from 3 mins of charging if you are in a pinch. - Lastly, the minor details all work well too! They still offer a aux port, still charge via USB-C, and the carrying case feels premium. CONS: - I do wish these had a waterproof design for use outdoors or while working out. - The carrying case is larger than before since the headphones do not collapse/fold in, and instead just lay flat. However I still think the carrying case is really nice. BOTTOM LINE: - The Sony WH-1000XM5’s are simply the best Noise Cancelling Headphones you can buy! They offer superb Sound, Noise Cancelling, have great features, and are very comfortable! Plus Sony headphones just work with everything - Android, Apple, Windows, you name it. If you are in the market and want the best headphones possible, these are the ones to buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NJuice, we truly appreciate listing down the features/functions you love the most with our newest Wireless Industry Leading Noise Canceling Headphones. While the WH-1000XM5 units don’t have an IPX rating, a simple walk in the park or light workouts shouldn’t be of concern.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Foldability

    Rated 4 out of 5 stars

    WH-1000XM5. phenomenal noise, cancellation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! I have owned the XM2,XM3, XM4, and the XM5. I have enjoyed these headphones for their phenomenal noise, cancellation. They have amazing adoptability in the app on how much or little noise canceling you would like how you would like the headphones to sound if you would like the headphones to adjust automatically to your surroundings or you adjust it manually. The app and headphones are designed to be easy to use yet. Give you complete control. I use these headphones every day and having it be a large 30 hour battery life with ANC on is incredible. I am a very heavy user of the headphones and love the battery life, comfort, ease of use, solid connectivity, great sounding audio. I’m a student and do a lot of video editing work, these headphones, allow me to focus on my work and not get distracted by all the noise in activity around me. One minor complaint is the previous models of Sony‘s wireless headphones all were collapsible, and the earmuffs folded in this model is not collapsible, which makes it harder to store in my bag since the carrying case is much larger, and I frequently grab the headphones backwards since that earmuffs fold the opposite direction of the previous models. Besides that love the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chandler,

      Thank you for choosing Sony!

      We're honored to hear that you've enjoyed the WH-1000XM5 headphones, especially the phenomenal noise cancellation and the flexibility of the Sony Sound Connect app. It's great to know that the 30-hour battery life and comfort have made a significant impact on your daily routine, particularly with your video editing work. We appreciate your suggestion regarding the design; we're always looking for ways to improve our products.

      We hope you enjoy your listening experience, and we sincerely value your loyalty to Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Unrivaled Noise Cancellation Experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones in Black, and I must say that these headphones have completely transformed my audio experience. From their exceptional sound quality to their industry-leading noise cancellation capabilities, the WH-1000XM5 headphones are a true testament to Sony's commitment to innovation. Let's start with the sound quality. The WH-1000XM5 headphones deliver an immersive and detailed audio experience that is truly outstanding. The soundstage is wide, allowing me to accurately perceive the position of instruments and vocals in the mix. The bass is powerful and well-defined, without overpowering the other frequencies. The mids are rich and clear, while the highs are crisp and nuanced. Whether I'm listening to my favorite music genres, watching movies, or playing games, every sound is reproduced with remarkable clarity and depth. The noise-canceling technology in these headphones is simply exceptional. Sony has truly mastered the art of noise cancellation, and the WH-1000XM5 takes it to the next level. Whether I'm in a noisy office, on a crowded train, or in a bustling café, the headphones effectively block out the ambient sounds, allowing me to enjoy my music or focus on my work without distractions. The adaptive noise cancellation feature analyzes the surrounding environment and adjusts the level of noise cancellation accordingly, ensuring an optimal listening experience in any situation. The comfort of these headphones is another aspect that deserves praise. The over-the-ear design provides a secure and comfortable fit, even during long listening sessions. The ear cups are plush and well-padded, and the headband distributes the weight evenly, reducing any pressure or discomfort. The overall build quality is excellent, with a sleek and durable design that exudes premium craftsmanship. The battery life on the WH-1000XM5 is impressive. With a single charge, I can enjoy up to 30 hours of uninterrupted listening. Additionally, the quick charging feature provides several hours of playback with just a few minutes of charging, ensuring that I never have to be without my favorite headphones for long. The integration of smart features and connectivity options further enhances the user experience. The headphones seamlessly connect to my devices via Bluetooth, and the companion app allows me to customize the sound settings and adjust the noise cancellation levels to my preference. The touch controls on the ear cups are intuitive and responsive, providing convenient access to playback controls, volume adjustment, and more. In summary, the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a remarkable audio companion that delivers unparalleled sound quality and exceptional noise cancellation capabilities. Whether you're a music enthusiast, a frequent traveler, or someone who simply appreciates high-quality audio, these headphones are a worthwhile investment. Sony continues to raise the bar with their audio technology, and the WH-1000XM5 headphones are a testament to their commitment to providing an immersive and enjoyable listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinW, Great! We're glad that you are enjoying the sound quality, comfort, battery life, noise canceling function, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Master piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a pair of headphones that can deliver superb sound quality, noise cancellation, and comfort, you might want to check out the Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black. These headphones are the latest model from Sony's acclaimed WH1000XM series, and they offer some impressive features and improvements over their predecessors. The first thing you'll notice about these headphones is their sleek and elegant design. They have a matte black finish, soft leather ear pads, and a sturdy metal headband. They also come with a carrying case, a USB-C cable, an audio cable, and an airplane adapter. The headphones are lightweight and foldable, making them easy to store and carry around. The second thing you'll appreciate about these headphones is their sound quality. They have 40mm drivers that produce rich and balanced sound across various genres and volumes. They also have adaptive sound control, which automatically adjusts the sound settings based on your environment and activity. Whether you're listening to music, podcasts, or movies, you'll enjoy a clear and immersive audio experience. The third thing you'll love about these headphones is their noise cancellation. They have dual microphones that detect and cancel out ambient noise from both sides of the headphones. They also have a noise-canceling optimizer, which analyzes the shape of your head, ears, and glasses to optimize the noise cancellation performance. You can also adjust the level of noise cancellation using the touch controls on the right ear cup or the Sony Headphones Connect app on your smartphone. With these headphones, you can block out any unwanted distractions and focus on your sound. The fourth thing you'll admire about these headphones is their comfort. They have soft and cushioned ear pads that fit snugly over your ears without causing any pressure or fatigue. They also have a swivel and tilt mechanism that allows you to adjust the fit and angle of the headphones according to your preference. The headphones have a battery life of up to 30 hours with noise cancellation on, and they support fast charging via USB-C. You can also use them as wired headphones with the included audio cable. The fifth thing I have enjoy about these headphones is their smart features. They have touch controls on the right ear cup that let you play, pause, skip tracks, adjust volume, activate voice assistants, and answer calls with a simple tap or swipe. They also have a speak-to-chat feature, which automatically pauses the music and lets in ambient sound when you start talking to someone. They also have a quick attention mode, which lets you lower the volume and hear what's going on around you by placing your hand over the right ear cup. The Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black are truly one of the best headphones on the market today. They combine excellent sound quality, noise cancellation, comfort, and smart features in a stylish and durable package. They are worth every penny if you're looking for a premium listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SiamI,
      Thank you for taking the time to share us your valuable feedback! We really appreciate your satisfaction with the elegant design, incredible sound quality, noise cancellation, comfortable fit, smart features and overall performance of your new headphones. We always strive to deliver the best quality with our products and always aim to provide the best experience to our beloved customers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome porchace

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the XM5 headphones, and they exceeded my expectations in nearly every way. Here’s a breakdown of my experience: What I Liked: Exceptional Sound Quality: The audio performance is phenomenal, with deep bass, clear mids, and crisp highs. Whether I’m listening to music, podcasts, or watching movies, the sound is immersive and well-balanced. Comfort: The lightweight design and plush ear cups make these headphones incredibly comfortable, even during extended use. I’ve worn them for hours without any discomfort. Noise Cancellation: The noise-canceling feature is among the best I’ve experienced. It effectively blocks out background noise, allowing me to focus completely, whether at home or in a busy café. Battery Life: The battery life is impressive. I’ve gone several days of regular use without needing to recharge. Build and Aesthetics: The XM5 has a sleek, modern design that feels both premium and durable. The materials used are top-notch, and the attention to detail is evident. What Could Be Improved: Touch Controls: While the touch controls are convenient, they can sometimes be overly sensitive, resulting in unintended commands. A bit more refinement would make them perfect. Price: These headphones are on the higher end of the price spectrum. While the quality justifies the cost, it might not be accessible for everyone. Overall, the XM5 is a fantastic product that delivers a premium listening experience. I highly recommend it to anyone looking for top-tier headphones with excellent sound, comfort, and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VaibhavB, thank you for your detailed feedback and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Was skeptical, but even better than the XM4s!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone looking to upgrade from the XM4s— These are *much* lighter and more comfortable if you wear them constantly like I do. I've worn the XM4s just about every day for the past 14 months, for at least 4 hours a day. From day one, the cups hurt my ears after 3 or so hours. I've been wearing these XM5s for nearly 5 hours now and I have no outer ear pain! They also hold a charge like a champ. Noise cancellation is the #1 priority for me, as everyday sounds at home set off my anxiety. I want the sounds of my neighbors, passing cars/sirens, AC, etc. dulled to near non-existence. These do the trick! The XM4s are fantastic, but these are better. There's less sound leakage, for one, due to the new design/shape of the pads. That being said, I wouldn't have upgraded from the XM4s if noise cancellation wasn't my #1 need. These have better sound without any equalizer needing to be set, but the price point of these XM5s are steep considering how good the sound of the XM4s is, especially with the equalizer. That being said, if you don't already have the XM4s, or want the top of the line ANC, these are worth it in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyEivor, Great! We're glad to hear that these are comfortable to wear, and you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Quality over quantity product!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were amazing, the sound quality was so clear and the fact that you could customize the sound and change it based on what you are listening to is what really drew me in. Personally I like to purchase items based off of quality at an affordable price, I will say that these are little more on the $$$ side but it is 100% worth it if you value great sound quality. Overall the default setting for the sound is really good but the fact that you can select from multiple pre-made settings as well as customize your own is a really unique and thoughtful feature, it allows you to play with the sounds of the music and adjust them to fit your specific listening style. Not only is the quality of the sound impeccable but the style and comfort of the headphones is also very modern and comfortable. From the stone/tan color that looks great and doesn't leave any visible grease marks from your fingers or face to the soft, pillowy cushioning around the hears and headband that makes you forget your wearing headphones at all. Another great feature is the touch responsive surface on the sides of the headphones, it is super helpful and does away with the bulkiness of buttons and on a single charge these headphones have lasted through an entire roadtrip from Houston to Orlando. Overall I highly recommend these headphones, and while they might be on the pricey side they are worth every penny, nickel and dime. I love them and I know they will last for a LONG time with me!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexaC, We're glad that you're enjoying your new headphones. We appreciate your detailed feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones on the Market!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will admit, I was hesitant about these headphones when I first saw them all around TikTok and YouTube. I tried them at Best Buy, but I initially didn’t like how dirty they got or the sound quality. I was more leaning towards the XM4s when I tried them on, but the ear cups on those felt more shallow and more pressed on my ears. I just instead went for it, bought the XM5s and gave them a try. After two weeks of using them while studying, commuting and working on college work, I was surprised and very happy. The headphones are very comfortable to wear for hours on end, and the ear cups are very plush and soft. My ears have not hurt so far, and they do tend to have a bit of depth, so your ears won’t be touching as much or at all to the ear cup mesh. The sound quality isn’t good out of the box, but once you tune it to your preference using the Sony Connect App, the sound quality is just top tier. I love the bit of punchy bass, but it’s not too much or harsh like the Ult Wear, which I prefer. The noise cancellation is amazing. Best I’ve ever heard. While walking around campus with loud noises, wind and cars going by, I barely could here any of my surroundings. It truly does a good job blocking all the noise with the 8 mics. And the transparency works wonderful. You can also let the headphones automatically adjust the amount of ambient noise allowed based on your surroundings, so you can hear just a bit of the outside noise, like walking across an intersection. Although these don’t fold, I really haven’t had a problem with that fitting them in my school bag, I actually prefer them not having them fold since I feel like I would be more likely to break them easily. My only gripe is that the headphones tend to pick up a lot of fingerprints. I have the blue color, and the fingerprints really show up even after just touching the ear pad controls for just a few minutes. So if you do like the black or blue, just know you’ll be getting fingerprints. If you get the smoky pink or the white color, I don’t think so. Also, even if they are full price at Best Buy at the time you get them or about to get them, you can totally price match them within the return policy. I got mine price matched after my purchase and was quick and easy with customer service. Just something to keep in mind. Otherwise, I have been very happy with these headphones. Great sound quality, comfortable Feel, sleek and smooth design, and overall a nice pair of headphones for anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcos, Awesome! We are so glad to hear that you are happy with your new WH1000XM5. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Consumer Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5s are phenomenal. Noise canceling is unmatched, sound quality is rich and balanced, and the comfort is perfect for all-day use. Battery life is excellent, and the sleek design makes them feel as good as they sound. An absolute top-tier pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,

      That's fantastic to hear! We're thrilled that you're so impressed with your new WH-1000XM5 headphones. We put a lot of effort into ensuring they deliver a top-tier experience, from industry-leading noise canceling to rich sound and all-day comfort. Your feedback is a great motivator for our team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Remarkable Sound Experience with Sony WH-1000MX 5

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently made the switch from the Bose Q700 to the Sony WH-1000MX 5 headphones, and I couldn't be happier with my decision. The Sony WH-1000MX 5 headphones deliver an unparalleled sound experience that elevates every moment of listening. The sound quality is exceptional, with rich bass, clear mids, and crisp highs that bring my music, podcasts, and movies to life. The noise cancellation technology is truly impressive, blocking out unwanted noise and immersing me completely in my audio. Comfort is paramount during long listening sessions, and the Sony WH-1000MX 5 headphones excel in this area. The plush ear cushions and adjustable headband ensure a snug and comfortable fit, allowing me to wear them for hours without any discomfort. The battery life is outstanding, providing ample power for extended use, and the quick charging feature is a lifesaver when I'm short on time. The touch controls are intuitive and responsive, making it easy to adjust volume, skip tracks, and activate voice assistant features with a simple touch or swipe. Overall, the Sony WH-1000MX 5 headphones are a testament to Sony's commitment to excellence in audio technology. Whether you're a music lover, frequent traveler, or simply someone who appreciates premium sound quality, these headphones are a must-have addition to your audio arsenal. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgiosR, We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worthy to carry the legacy name

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is the first change I took noticed. While I do miss the swivel/folding aspect of the xm4; this isn’t an issue in the slightest. It does feel a bit lighter and the cushions are comfortable. I’m getting vibes of the AirPods Max overall minus the metal components. The case is nice with a central compartment to hold the cables. The stock sound signature without the use of EQ’s is amazing. The details on every level (lows, mids, highs) is prominent. Additional mics improve ANC & clear phone calls. It also boast the newest Bluetooth codec (5.2). Is it worth the upgrade over the xm4s? Probably not. But from the xm3s or your first pair of 1000x series, definitely worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VoltageSky We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM5 Review: My Go-To Travel Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, these might be the best noise-canceling headphones I’ve ever used—and I’ve tried them all. The noise cancellation is so dialed in I’ve actually considered sleeping with them on. Planes, trains, crowded lounges—gone. Just me and my music (or silence, which sometimes is even better). The sound profile is no slouch either. Highs stay crisp, lows are rich and grounded. I threw everything at them—from jazz to tech house—and they kept up with deep, dynamic clarity. It’s the kind of sound that makes you hear a track you’ve known forever…differently. Wore them on a long-haul flight and barely noticed. Super comfortable. No ear fatigue, no adjusting every 20 minutes. And the battery life? Rock solid. I barely needed to charge them the entire trip. All in all, Sony nailed it. These are staying in my carry-on permanently.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamY,

      Thank you for choosing Sony!

      We are delighted to learn that the WH1000XM5 has made a significant impact on you. It's wonderful to hear that the noise cancellation is so effective that it makes crowded environments fade away, and that the sound profile provides rich, dynamic clarity across all your favorite genres. Comfort during long flights and exceptional battery life are essential, so we're pleased to know they surpassed your expectations in those areas as well.

      It's fantastic to know they've earned a permanent spot in your carry-on! Thanks for sharing such a detailed and enthusiastic review; we truly appreciate it!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony- WH1000XM5 Wireless Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 headphones are incredible! The sound quality is rich and immersive, with deep bass and crystal-clear highs. The noise cancellation is next-level I can completely tune out distractions. They’re lightweight and super comfortable, and the battery lasts all day. Seamless connectivity and innovative features make these headphones great, and I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamT,

      Thank you for your awesome review! We’re thrilled that you love the sound quality, it's design and the battery on your Sony Headphones. Your satisfaction is our top priority.

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unparalleled Comfort and Style

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones have exceeded my expectations in every aspect. When it comes to price, comfort, and style, they outshine their competitors, including Apple and Bose. In terms of value for money, the WH-1000XM5 headphones offer an unbeatable package. With their competitive pricing, they deliver exceptional sound quality and noise-canceling capabilities that rival even higher-priced options on the market. Sony has truly struck a balance between performance and affordability. Where the WH-1000XM5 truly shines is in their remarkable comfort and stylish design. Sony has made notable improvements from the previous WH-1000XM4 model, ensuring an enhanced fit and extended comfort during long listening sessions. The plush ear cushions and well-padded headband provide a luxurious feel, making these headphones a joy to wear for hours on end. Not only are they comfortable, but the WH-1000XM5 headphones also boast a sleek and sophisticated design that is sure to turn heads. Sony has paid attention to every detail, creating a visually appealing product that exudes elegance. Whether you're using them at home, in the office, or on the go, these headphones make a fashion statement while delivering exceptional audio performance. When it comes to sound quality, the WH-1000XM5 headphones truly excel. The immersive audio experience they provide is unparalleled. The powerful drivers deliver rich and dynamic sound across a wide frequency range, ensuring that every note and nuance is reproduced with stunning clarity. Combined with Sony's advanced noise-canceling technology, these headphones create a private oasis of sound, allowing you to escape into your own world. In summary, the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a remarkable choice that outshines their competitors. With their superior comfort, stylish design, and impressive sound quality, they provide an excellent upgrade from the previous WH-1000XM4 model. If you're looking for a pair of headphones that offer a fantastic blend of price, comfort, and style, the WH-1000XM5 is the perfect choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shroud,
      We enjoyed reading your remarkable review and truly appreciate your efforts! Glad to hear the WH1000XM5 exceeded your expectations. Your satisfaction with the amazing sound quality, comfortable fit, design and overall performance of the headphones is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Sound quality, Weight

    Rated 5 out of 5 stars

    Absolute beast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design wise they headphones in my opinion look so clean and gorgeous. They are lightweight and don't creak and rattle and really don't feel cheap. Sturdy build. Sound quality wise these bad boys are amazing. Clean highs and mids with a crisp low end. The bass is crisp and punchy. The Sony headphones app allows for so much customization of the equalizer to each person's preference. I like clean and crisp highs and mids with clean punchy bass line that doesn't over power everything else. The sound stage is pretty good and at this price point they are really really amazing. The instrument and sound separation is very distinct with different genres which is wonderful. The app is a must for these headphones for control changes and eq settings and updates. Ldac is also a nice welcome on Android phones. Works perfect for both Samsung and Apple devices in my usage. I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rt28,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're happy with the sound quality, smart features and compatibility of the headphones for your devices. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort for everyday use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! The sound is clear with strong bass, and they’re super comfortable to wear for long periods. The battery lasts a long time, and the wireless connection is smooth with no issues. They’re easy to use, look good, and are perfect for everyday listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosR, thank you for the wonderful score! We are thrilled to hear that you are enjoying the ultra-comfortable design of the WH1000XM5. It's great to know that you would listen to them every day, thanks to their industry-leading sound quality and user-friendly features. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort, Sound, & Style. Look no further! Sony XM5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones for relaxing. Studying, working out & making phone calls. These are my go to headphone because they are Comfortable, Minimal, Stylish & sound amazing. The ANC works really well & so does the transparency mode. The Mic is great for phone calls as well. Battery lasts long plus it's usbc so it charge's pretty quickly. 100% recommend if your looking for great sounding headphones that are also comfortable & look great. I wish I picked these up when they were on sale for $349 during the Holidays. Pick up & Enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional Noise-Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ **Exceptional Noise-Cancelling Headphones – Sony Nails It Again!** The Sony WH-1000XM5 headphones are a standout in both sound quality and comfort. I’ve used them extensively for travel, work, and casual listening, and they consistently impress. The active noise cancellation is industry-leading—completely silencing plane engines and background chatter. Sound is rich and well-balanced, with deep bass and crisp highs. The lightweight design and soft ear cushions make them perfect for long listening sessions. Battery life easily lasts over 30 hours, and the quick charge feature is a lifesaver. Touch controls are intuitive, and the companion app offers excellent customization options. If you're looking for premium wireless headphones, the XM5s are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you very much for your positive review of the Sony WH-1000XM5, AliRaza! We are excited to hear that you are impressed with both their sound quality and comfort. It's fantastic to know that they perform well in various situations such as travel, work, and casual listening.

      The active noise cancellation (ANC) technology is indeed one of the standout features of the WH-1000XM5, providing industry-leading performance that effectively silences plane engines and background chatter, offering you a more immersive listening experience. Additionally, the rich and well-balanced sound, with deep bass and crisp highs, contributes to the premium audio experience.

      We also appreciate your feedback on the lightweight design and soft ear cushions, which make them suitable for long listening sessions without discomfort. This kind of comfort is crucial, especially for extended periods of use.

      Your comments align with the experiences of other users who have praised the WH-1000XM5 for similar reasons. We are always delighted to hear how our products fit into and enhance our customers' daily lives.

      Thank you once again for sharing your experience. If you have any further feedback or questions, feel free to reach out to us!
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones! Airpod Max Killers!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had both previous pairs of XM3's & XM4's and i wasnt sure if these could top them but i was definitely wrong. Sound Quality 10/10 Great sound quality as always, i feel the 1 thing to improve on would be the ambient and not saying that its bad because its still fantastic but compared to the Airpod Max, there ambient is a tad bit better, but still works insanely great! Bass 10/10 Sony giving us the option to adjust the bass through the app is great. I believe the bass is around the same quality as the XM4's except with this new sound quality i feel like it fits it very well and has an overall good match with it. Design 9/10 Only because i personally liked the XM4's ability to twist and fold into a nice case. The case the XM5's come with are still good and have a nice magnet pocket to hold your cord accessories or anything that you want. Battery Life 10/10 Super fast charging speeds so you dont have to worry about 1 hour charges. 3 min charge = 3 HOURS OF PLAYTIME!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanTapia, Great! We're pleased to hear that you love the sound quality, features, and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

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