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Rating 4.6 out of 5 stars with 3776 reviews
PraveenkumarD Posted
Best ever headphones I bought. Initially I bought the Airpods Max as I have an iphone and also from the reviews. MKBHD called it "Luxury sound". It isn't for me. The bass of Airpods max is worse than Airpods pro. But these Sony XM5's are worth for a bang. They are made of plastic and is a good thing as it will be light on your head. The sound is crazy good. Its perfect in every sense
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi PraveenkumarD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
dino Posted
[Employee of bestbuy] These headphones are probably one of the best ones I have ever owned. They delivery impressive quality from the calls I make to the videos I watch, the overall noice cancelling is no joke when it comes to these. The battery life is also surprisingly very long. I can go up to a week without charging them. I’m very satisfied with them (had them for about 1 year now) and can’t see myself without them.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi dino,
Thank you for sharing your great experience so far with your WH1000XM5 headphones. Nice to hear you are enjoying the impressive sound quality, phone call function, noise canceling features, long battery life, and overall performance of the unit. Your satisfaction with our product means a lot to us. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
JordanS Posted
They may look large on my head but the quality sound, microphone and comfort are worth it. I especially have loved the noise cancelling when I use them for work, it helps me concentrate better.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello JordanS,
Thank you for choosing Sony!
It's truly wonderful to know you're loving the quality sound, microphone, and comfort of your WH-1000XM5 headphones. We're particularly thrilled to hear how the noise canceling has become a favorite feature for work, aiding your concentration. It's rewarding to know that our product has contributed to your enjoyment.
Best regards,
-Fred
NoeliaP Posted
These headphones are great for airplane rides, I wore them on a trip and fell asleep and woke up when the plane was landing. They are also great if you get over stimulated easily because they block out noises. It also has a feature for you to turn off noise cancellation and hear if someone is talking to you. Lastly, they’re comfortable as well, the foam around the ears are really soft.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi NoeliaP, Great! We're glad that you like to use these on your trip. The WH1000XM5 is a perfect travel buddy! We also appreciate that you are enjoying the features and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
MARTINM Posted
I purchased this product for my daily routine workout and exercise. Great quality sound at an affordable price. Noise cancellation is spot on and the battery life is great. No real issues thus far. Highly recommend.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi MARTINM,
We are really happy to hear that your WH-1000XM5 headphones are keeping you motivated through your daily workout routine with great sound quality, spot on noise cancellation, and reliable battery life. We built them to deliver comfort and performance that can keep pace with an active lifestyle, and it is wonderful to know they are fitting right into your day.
Thank you for choosing Sony.
Regards,
Dominick
AMANDAA Posted
Sound quality is great, noise canceling is gread, comfort and fit is great...only issue is the material didnt hold. The band to the ear piece on one sice cracked and broke after barely haveing them 13 to 14 months!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello AMANDAA,
Thank you for considering Sony products.
We’re truly sorry to hear about the issue with the band on your WH1000XM5 headphones. While we’re glad to know you’re enjoying the sound quality, noise canceling, and comfort, we understand how disappointing it must be that the material didn’t hold up as expected after just over a year.
We completely empathize with your frustration, and we want to support you as much as possible. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Warm regards,
-Fred
BryannaS Posted
These Sony headphone are the TRUTH. Sony headphone have gotten me through some of the noises days. Being I used to be in band. The noise cancellation really works wonders. The headphone cushion are comfortable fitted to your ear and stable. When you first buy them the headphone fit a little tight but will get loose after awhile. Please avoid any steam or water because it will get damaged. I avoid any hard rain fall because they will get damaged. I try to keep it out the shower because they will get mess up. Overall I use these more than my beats. Also the sound quality is top tier.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello BryannaS,
Thank you for choosing Sony!
We greatly appreciate your wonderful feedback on the WH-1000XM5 headphones. We're delighted to know that they have positively enhanced your daily experience, particularly with their outstanding noise cancellation and comfort. Your care tips are invaluable to us. Enjoy the exceptional sound quality!
Best regards,
-Fred
Ezington Posted
I love how sony has contuniously improved from the previous generations of MX headsets. I started with the 700’s, the quality of the set and sound are second to none for that price point. The noise canceling has also improved from the set I purchased two years ago. I use them at the gym every day and the battery life is incredible. Great choice for this price point. I recommend to all.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Ezington, Great! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
urm0m Posted
honestly, i had very high expectations for these headphones, and they didn’t disappoint! I love listening to my music very loud, they have great bass. Also, my opinion might not be the most valid since I’m not a headphone expert or anything like that, but they are amazing quality!! Very long battery life too, and it was very much worth the price.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi urm0m,
That's fantastic! We are extremely pleased to know that our WH-1000XM5 perfectly meets your expectations and that you love its amazing sound quality, long-lasting battery life, and reasonable price.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for sharing your great experience with our product and for choosing Sony!
- Romeo
Will Posted
I’ve had both the AirPod Max and the Sony m5 and the Sonys are way better and better priced than the apples. Sound quality is better, better comfort, and noise canceling is far superior. Def recommend.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Will, Thank you so much for the 5 stars! We're glad that you found your Sony XM5 headphones to be a worthy purchase due to their amazing sound quality, comfort, and noise-canceling capabilities. Thank you for choosing and recommending Sony! Enjoy! -Maria
DanielV Posted
I have had these headphones for a year and a half, and I loved them. They had great audio quality, battery life, solid software, and features. Now I come to the reason for my one-star rating, and this is the part you should be aware of before purchasing this product. I came home one day and went to put on my headphones, and realized that the left hinge had almost completely snapped off. The product was never dropped, damaged, or misused in any way, and yet the hinge broke. I checked if other users have had this issue and was surprised to find that this was a known issue with the XM5s. I contacted Sony support and spoke to both their customer service and customer relations teams. Still, they said Sony would not cover this issue because it is physical damage, and offered a "low-cost" repair for $100. This directly conflicts with Sony's policy, which should cover "defects in materials or workmanship under normal use". I am extremely disappointed in the resolution to this issue because the product itself is great, but for a known issue resulting from inadequate manufacturing, to receive neither a proper recall nor a replacement/repair initiative is unacceptable. I am now stuck between either paying an extra $100 and spending multiple weeks to get the product repaired, essentially making the headphones cost $450, or selling them at a significantly reduced rate and eating up the cost of buying new headphones after 2 years. This defect and the resolution by Sony have been so dissatisfactory that I will likely never purchase a Sony product again. TL;DR: Sony headphones' hinge broke under normal use due to a known manufacturing defect. Sony's customer service denied any under-warranty repair/replacement option, citing physical damage in contrast to their policy. Offered me a long wait, $100 repair option. If you choose to buy the XM line of headphones, be aware that there are known product issues that likely won't get resolved even under warranty, and you should probably look to Sennheiser and Bose for better product/company satisfaction.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi DanielV,
Thank you for taking the time to share your detailed feedback and experience with the Sony WH-1000XM5 headphones. We truly appreciate your recognition of their sound quality, battery performance, and features.
We are very sorry to hear about the issue with the hinge and can certainly understand how frustrating this must be, especially after you've been enjoying the product for some time.
While our warranty covers defects in materials and workmanship under normal use, it does not cover physical or accidental damage. This is why we offered a low-cost repair option, as it is the most practical way to resolve the problem for you.
Please know that your feedback regarding the hinge and overall experience has been shared with our product and support teams for review. We're continuously working to enhance the quality and durability of our products and appreciate you taking the time to let us know about this situation.
Thank you again for sharing your experience with us and for considering Sony!
Regards,
Dominick
Anker Posted
WOW!! These headphones are insane. The noise cancellation is amazing and I love the fact your music stops when you move them off your ears. For the price, it’s so worth it. You can also change how much bass/treble you get and can do custom noises. I would definitely recommend! They are so beautiful :)
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Anker, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
RezDogDre Posted
Been using the Sony XM models since 2018 with the XM3's. Eventually to the XM4's and now the XM5's. I used my headphones roughly 8 hours a day pretty much every day and every pair held up just fine until the XM5's. This is my second pair of XM5's that have broken due to manufacture defect in the hinge. This hinge problem is a well known issue by Sony with hundreds of posts on various websites. Their own sony support forums has a post with over 12000 views for the hinge issue. For reference the rest of their posts only have a few hundred views, maybe breaking 1000 on one or two. The first pair of XM5's lasted 1 day after the warranty. The most recent pair only lasted 6 months. The only thing that has happened with these headphones is they go from my head to my desk to charge then back on my head the next day. Sony refuses to honor their 1 year warranty for manufacturer defects. Instead of fixing their mistake they will try to charge you $100 to fix their defect. If you look at any of the other broken headphone posts on bestbuy or wherever. ITS ALWAYS at the hinge. This is a clear defect and Sony like all large corporations try to play innocent. check the pictures in the post. got one of both pairs and then the most recent pairs break I really don't want to leave a one star review because these headphones sound AMAZING. and their battery life is fantastic and on top of that they charge quickly. 10-15 minutes and they are good to go usually. So if you are a minimum use headphone user these are probably okay if you got cash to spend, but i cannot recommend these. For $400 dollars a pop they should last more than a year.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi RezDogDre,
We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you are not satisfied with its design. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Manar Posted
I’ve bought these a couple of months back. I love everything about them when it comes to the noise cancellation and sound and even the app where u can customize the sound. However connecting it to my laptop tends to give me a headache. I use an HP 2 in 1 laptop and it drives me insane. I’ve sat here for the past 20 minutes trying to connect my headphones to my laptop and it still won’t work. It says it connect at moment and then my show would play but no sound would come out and then this ear piercing sound comes out of it basically shutting down my headphones. I would have to then repeat the process over and over and over again in hopes that it would eventually connect.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Manar, Thank you for sharing your experience with the Sony XM5 Wireless headphones. While we're glad that you are impressed with the sound quality and noise canceling performance of the headphones, we're sad to hear that you are having connectivity concerns.
To ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection." Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device.
If you haven't yet, please update its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. For instructions, please refer to the following links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Craig
Sony Social Support
DerekA Posted
Great headphones. Good sound quality and they stay on easily when riding a bike or working out.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi DerekA,
Thank you for the wonderful review and the 5-star rating! We're so glad to hear that you're enjoying the sound quality and that they provide a secure and comfortable fit, even during activities like cycling and working out.
The ergonomically redesigned headband is one of the features we're proud of, and it's great to know that it's providing the comfort and stability you need for an active lifestyle.
Thank you for choosing Sony, have a great day!
DiegoV
TylerG Posted
Overall great sound qualites for highs and lows. Midrange can be iffy. But very comfortable and the added advanced touch features and immersive /360° audio definitely bridges any doubts about these headphones. Ear cups can get hot if doing activity. So if thats the case, i wouldnt recommend
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi TylerG, Thank you for the 5-star rating! We're so glad you like the overall sound quality, comfortable fit, advance touch features, and 360 reality audio feature of your new Sony WH1000XM5 . If the earcups feels uncomfortable after a while, please adjust the left and right slider. And please make sure to download the Sony Headphones Connect app and utilize the equalizer to adjust the sound profile to your liking.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
NicholasK Posted
Amazing Headphone. The headphones are very lightweight and comfortable. Sound quality is very crisp. The different sounds are also amazing such as the noise canceling mode and the ambient sound mode. 10/10 would recommend
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi NicholasK, We're glad that you're enjoying the sound, noise canceling, lightweight and comfortable. Thank you for choosing Sony. Erin
Chelsea Posted
Best noise canceling headphones on the market, love the style and they fit comfortably sound quality is excellent and I like that you can adjust the equalizer, lots of options and customizations through the app too, long lasting battery and quick charge.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Chelsea, Amazing! We're glad that you like the noise canceling function, style, fit, sound quality, equalizer, customization through the app, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Youngsoo Posted
It is lightweight, good looking, has good sound, long battery life, and nothing can't go wrong with this headphone. Just beware if you wear a glasses since it can be little uncomfortable to wear glasses and headphones simultaneously.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Youngsoo, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Cancelling Headphones.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your review. Jay
MagaliL Posted
I’m very happy with these headphones. Super comfortable, not bulky or heavy. Sound is excellent. I use these for my school, at home watching movies to listening to music. Overall the best headphones I have ever purchased. My husband got some too!!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi MagaliL, Excellent purchase. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin