Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so disapointed in a company than I am with Sony over these headphones. Sound quality is good. But they make them with cheap parts then charge you top tier pricing. I had the xm4 headphones, they broke. So I upgraded to the xm5 thinking its a new model so they fixed the issue. Nope, they have the same issue with these. When I called Sony and told them that my new headphones broke in less than 5 months. They told me it wasn't covered and gave me a link to spend another $100 to get them fixed. What terrible customer service and what kind of company sells a product they know is faulty and then doesn't even have the decency to replace them when they break due to a known issue. Disgusting
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jayfoo84,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the WH-1000XM5 headphones and the disappointment it has caused.
Your feedback is incredible important to us. If you would like to discuss this further or need additional support, please don't hesitate to contact us directly https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for letting us know about this issue.
Sincerely,
Stephanie
Great Sound and Tech, Questionable Build Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these headphones for roughly 6 months and they have roughly 50 hours of use. I grabbed them to use them for their 51st’ish hour of use ans the left ear piece snapped off as I was putting them on. I do not have a large head. I have owned and bought for others: XM2s, XM3s, and now these XM5s. I think Sony got it wrong with the structural change.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AGV205,
We're very sorry to hear about the issue you experienced with your Sony - WH1000XM5. We truly appreciate your loyalty over the years, and we understand how frustrating it must be to encounter this after only light use.
We'd like to take a closer look and evaluate your case. Please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be glad to assist you directly, and thank you for considering Sony products!
Regards,
Dominick
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I literally use them everyday and am using them now! Could use just a little bit better noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelB,
It makes us really happy to hear you're loving the WH1000XM5 headphones! Awesome to hear you're getting daily use out of them! Noted on the noise cancellation-feedback like this helps us keeps improving. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
The best one I’ve tried by far
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired this with my Apple Watch and I could walk on my treadmill for hours!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prnsus, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my partners use these everyday. We love them! We did have to put stickers on them to differentiate between who's and who's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelJ,
Thank you so much for sharing your experience with the WH1000XM5! We're thrilled to hear that you and your partner enjoy using them every day. The idea of using stickers is fantastic! Customizing them adds a delightful touch for organization. Thank you for selecting Sony!
Best regards,
-Fred
Thankful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and I always appreciate the services from the store I bought it at.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustynW,
It's fantastic to hear you're enjoying your WH-1000XM5 headphones! We're also really glad to know you appreciate the service you received at the store where you bought them. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought highly of Sony but with my recent purchase I wasn’t really pleased with the result, there was a lot of static and at first I thought it was just the songs but then I changed it to more modern songs but it still had the same noise, other than that they were alright but my wired apple headphones sounded the same, the noise canceling was very nice and probably the best feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David, While we're glad that you like the noise canceling function, we're sorry if your having some issues with your headphones. We'd love to help you and turn your experience around.
For optimum performance, please ensure that the software is updated. Kindly launch Headphones Connect app to verify the software.
For sound related concerns, please also check some troubleshooting guide in the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We also recommend resetting or initializing the headphones.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! GREAT NOISE CANCELLATION, would 100% recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, TinaG! You definitely made the right choice with these headphones. We are thrilled to hear about your wonderful experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the superb sound quality and excellent noise cancellation. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great! Wore it on my plan ride and hardly could hear anything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AYOOOOO Amazing! We're pleased to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love sony
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound how clear it is will definitely buy another pair soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HugoG, We are happy to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
A definite 110%
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound - awesome noise cancellation- 15/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, Thank you for the positive review! Good to know you appreciate the excellent sound and awesome noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
XM5 are awesome!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly transparency not clear like the Apple AirPod max but in my opinion the XM5 are a better all around built headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ceddy, We are glad you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good , bought it instore nice service no defects
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirinyaH,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I purchased. Good quality sound, but fingerprint magnet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyrAp We're happy to hear that you are enjoying the sound quality. We'll take note of your feedback with regards to the fingerprint. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Still a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok so far but i still had to buy small ear plugs to help drown out the noise. I work around airplanes i need complete noise cancelling
I would recommend this to a friend- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good fit and the sound quality is great. Overall the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi Awesome! We're glad that you like the sound quality and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and all round specs one of the best headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarP, Excellent! We're glad that you are enjoying the sound quality and overall specs of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
You won’t regret for your purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! Amazing sound quality! Better than any ANC headphones like Apple, Sennheiser, Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperKing, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and the noise cancellation feature is the best I’ve experienced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyley, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are amazing, best headphones on thr market as if right now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
That's great! We are truly happy that you are amazed with our Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco