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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,686 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    TOO MUCH BASS, NOT ENOUGH MUSIC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like headphones that can produce bass that is in the song. I dont like headphones that add bass where its it contained in the music. These add too much bass and its difficult to equalize out. The bass overpowers the midst and treble. I gave it 3 stars because I liked the tech in them. They use LDAC for the best possible sound quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dshan, Thank you for taking your time in sharing this honest review. We're sorry to hear that your headphones failed to meet your expectations. We appreciate your feedback regarding the too much bass of this WH-XB900N. We will take note of your inputs in the improvements to our product. Good to know that you like some of the features and sound quality of the WH-XB900N. As a suggestion, to get the most out of your WH-XB900N, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music and the bass-- this will surely enhance your experience. Thanks for sharing your feedback.

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    excellent replacement for my old Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. great app to accompany the headphones. great replacement

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for the gym never falls off my head sound is clear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better then beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More durable then beats and better sound. The comparable Bose do have better sound but the Sony features won out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with it, I used it with my IPhone and MacBook!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great clarity. Works wonderfully on air planes

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good basic headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of the sound is good. The Bluetooth connectivity with my Samsung TV was a little tricky to establish.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Gerri

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones.The extra bass is the sound i was looking for. The controls are on the left ,but they were advertised as being on the right.the over the head band fit perfectly,not too tight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Worksmartdraftingchair, We are happy that you love your Sony wireless headphones. The WH-XB900N noise-canceling headphones let you enjoy your music the way you want it. You may also download the Sony | Headphones Connect app to customize your listening experience and assists with setup. Features include an equalizer to adjust sound levels, and Adaptive Sound Control, which automatically adjusts ambient sound settings to suit the situation. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great for the price. Easy to pair with any device.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones great sound quality not for working out though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up The sound quality is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frank, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our XB900N! We are happy to hear you like the features, easy to setup, and excellent sound quality of your new XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality but have to turn off active listening feature otherwise sound keeps dropping

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wthig,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you're having connectivity issues. To help resolve the issue, please refer to the troubleshooting steps on this link:
      https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050013.html

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these while they were on sale. I needed them so I could do school work without getting distracted by background noise. Got my husband a pair as well since he likes to watch TV with the volume very high. He has been very impressed by the sound and noise cancelling feature as well. There is a monthly subscription offered that gives the head phones surround sound. I have not tried it but the sample of sound they play is excellent. Can’t remember how much it costs, but sounded like it would be worth it if you expect to use these every day. Only down side to these is that operating volume is a little tricky. But not a deal breaker.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ophie, We're glad that you are happy purchasing these WH-XB900N. We're thrilled to know that you like the excellent noise canceling feature for your school work and overall features of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XB900N. Also, thank you for your purchase of another pair for your husband. It features 360 Reality Audio, so listeners can be immersed in a field of sound exactly as intended by artists and creators. Headphones Connect app needs to be downloaded from App Store for iOS devices, or from Google Play for Android devices. 360 Reality Audio requires a subscription to a compatible online music service. Once you subscribe to a compatible music streaming service, you can enjoy 360 Reality Audio with your smartphone/iPhone and these headphones. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great whether your just listening to music or on phone calls. With the app you can adjust the level of noise cancellation to your liking. Comfort to wear as I use them at work and sometimes up to 8hrs a day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like they are built well sound quality is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miller, Thank you for the 5-star rating! We're glad you like our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound! The noise cancelling is very effective and they are very comfortable to wear. The only downside is that they take a while to charge, but overall I'm very satisfied with the purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uzee,

      Thank you for sharing this positive review! We're glad to hear that you are comfortable using your new WH-XB900N headphones and you appreciate the noise cancelling feature and sound of it. We also appreciate your feedback regarding the long charging time of this WH-XB900N. Please refer to the guidelines below for some helpful information.

      Charging is completed in about 7 hours (*) and the indicator (red) turns off automatically.
      *Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones for the price. Nice cancellation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilly, Excellent! Good to know you're satisfied with your purchase! We're thrilled to hear that you like the noise cancellation and overall sound quality of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. I really like the noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simon, Thanks for leaving us such a great review on the WH-XB900N! We are really delighted to hear you are satisfied with the incredible sound quality and noise cancellation of your new WH-XB900N Wireless Noise Canceling Extra Bass Headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App lets you customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My son loves these!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very great quality and noise cancelling is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are easy to set up and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ellie, we're happy to hear that you like the sound quality and had an easy time setting up the headphones. The WH-XB900N has EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony. ~Ralph Sony_US