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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,686 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale.. great sound and noise canceling funtion for the price. Fit feels secure as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randie, we're glad you like the sound quality and noise canceling feature of our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your feedback. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every dollar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfort is amazing. I have a bigger head and it fits snug and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elliott, We're truly happy to hear you appreciate the very good sound quality and you like the comfortable design of the unit. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love the headphones...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Great sound and comfortable. Just wish they came with a hard shell case instead of the pouch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACSD, Thank you for the 5-star rating! We are glad you like your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how this noise canceling headphones works. Very comfortable on my ear while wearing it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sdee, Thanks for the 5-star rating! We're glad to hear that you are comfortable using your new WH-XB900N headphones and you love the noise cancelling feature. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    This headset is really nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds amazing with a lot of base! Not the loudest, but sound quality is awesome. Worried about it cracking the plastic as in other reviews. So I purchased the extended warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones- Great purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head set is so good that I can not hear my wife talking to me! So much better than the previous Sony headphones that I bought a few years ago!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyK, That's awesome! Thanks for sharing your experience so far with your new WH-XB900N Headphones. The XB900N is a great choice for an upgrade. We're really happy to hear you're very satisfied with the noise canceling function and excellent sound quality of these headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Comfortable to Wear, They Sound Really Good and Block Out Allot of Outside Noise ….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, Thank you for the great review! We're glad you like the comfortable fit, amazing sound quality, and noise canceling feature of these headphones. The WHXB900N headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more.   Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sound and fit is good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound and fit comfortably. Price was very good. I think the only con is the active noise cancelation is not as good as on other headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BikesandStuff, we're glad you like the sound quality and the fit of our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      If the noise canceling effect is not sufficient, you may follow this link:

      https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002049993.html?search=noise%20canceling

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. These were a gift and they were very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Itstlgx2, Thank you for choosing and purchasing our Sony WH-XB900N Extra Bass Wireless Noise Cancelling Headphones. We're very happy to hear that they appreciate the exceptional comfort, amazing noise cancelling, and impressive sound quality of these headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for the 5-star rating! -Jess Sony_US

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and will connect to a computer that has bluettooth. Not the great overall volume but loud enough. Got on sale for $120.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Train, Thanks for taking the time to review your WH-XB900N Wireless Noise Canceling Extra Bass Headphones. Your feedback is greatly appreciated. Glad to know you like the amazing features of these headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Wired connection does not support noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these headphones. They were too big for my head, so they kept sliding off. The noise cancelling isn't that good, which is the main reason why I purchased it; I found that my $50 knock-off earbuds from Amazon did a significantly better job at cancelling noise than these headphones. I also thought it was ridiculous that the wired connection doesn't offer noise cancellation in and of itself; everything is enabled through the app, which presumably requires a Bluetooth connection. I guess you really do have to drop $300 if you're looking for functional headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess,

      Thank you for the feedback on your experience with your WH-XB900N Headphones. It's unfortunate that the unit had to be returned. We value your input and appreciate the feedback. For fit concern, you can adjust the earpad position to fit your ears. If the headphones does not fit good on your head, the design may not fit your head and/or ears.

      You can also turn on the noise canceling function on wired mode. To use the noise canceling function/Ambient Sound Mode, you need to turn the headset on.

      We hope that you will shop Sony again in the future.

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having these ,they're amazing, never stopped using them, the battery is great ,the sound is fantastic, greatest purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top audio quality for your money.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality from a top brand which will last years to come. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    LDAC extra bass

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost as good as XM4’s. Extra bass is a plus.only if you could adjust the equalizer in LDAC mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny, Thank you for the 5-star rating! We're glad that you appreciate superb sound quality especially the EXTRA BASS feature. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for your purchase! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulolus wireless noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound, light weight, does not make your head sweat like other headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kristai, That's wonderful! We are really delighted to hear you are satisfied with the incredible noise canceling and you like the overall features of your new WH-XB900N Wireless Noise Canceling Extra Bass Headphones. It sounds like we hit the mark with the XB900N! These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App lets you customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for leaving us such a great review on the WH-XB900N! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great comfort. The noise cancelling was awesome. Decent price point for these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toetag40, we're glad you like the sound quality, comfort, and noise canceling feature of our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great, noise cancelling ability is a 2/5. I was disappointed when one of the earlobe handles fell apart after only 6 months of use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarieL,

      Thanks for taking the time to review the XB900N. We are sorry to hear what happened on your headphones. This is definitely not the news we'd like to hear from you. Good to know that you appreciate the amazing sound quality. We value your input and appreciate the feedback. To ensure optimal performance with noise canceling, please refer to the steps and guidelines below:

      • Make sure that the noise canceling function is turned on.
      • Adjust the earpad position to fit your ears.
      • The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

      We want to make sure you’re taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the XB900N

      We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      Thank you for letting us help assist you.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones for a great price. Honestly surprised at the sound quality you get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wray76,

      Awesome! These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift, the person really likes the headphones. It does cancel noise and they are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nymami, Awesome gift! We are glad you like your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sounding, comfortable, minimalist.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of headphones that have a lot of flashy stuff all over them. The aesthetic is very clean and simple. The Sony headphone software is great at picking up my activity and adjusting the noise cancellation and my music sounds great. I listen to a lot of new music and noticed I've been eating albums I listen to with these headphones higher. I listened to a lot of headphones before purchasing and for the price this was by far the best deal compared to sound quality.

    I would recommend this to a friend