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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,686 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good and affordable headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable to wear and have great sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise cancelations also like being able to customize the sound of the headset. Also very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timmy,

      Thank you for the positive feedback. We are glad you like the noise canceling function of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App  to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more.  Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price, materials are not the best. Being completely plastic and noise canceling is not fantastic, but they will block sound almost entirely when you play audio. For under 200 hundred dollars, I think they are as good as it gets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Awesome! We are glad you appreciate the overall features on your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-XB900N headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-XB900N is a decent wireless, noise-cancelling headphone. It helps to have the app on your smartphone. The app lets you control ambient noise, and other settings. All features worked as expected. Bluetooth connection works as expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giq321, Fantastic! We're extremely pleased to hear you are enjoying your new WH-XB900N Wireless Noise Canceling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality, excellent noise canceling feature of this headphones. Good to know you're utilizing the different customizations and built-in equalizer on the Sony headphones connect app. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase! Highly Recommend!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! Purchased 3 for my kids which grandma then got to repay me for and give as Christmas presents! Can't image how much better their higher end ones would be as these really are amazing! Noise cancellation feature really works great on airplanes and classroom study halls!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonS, we're glad you and your kids like the noise canceling feature of our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! Purchased 3 for my kids which grandma then got to repay me for and give as Christmas presents! Can't image how much better their higher end ones would be as these really are amazing! Noise cancellation feature really works great on airplanes and classroom study halls!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonS, Choosing these headphones will definitely be worth it! Thanks for purchasing couple of our WH-XB900N headphones. We're really happy to hear you're very satisfied with the excellent sound quality and noise cancellation of these headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound quality and confort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome. And they are very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ajsimmont, Great! We're glad that you like the sound quality and comfort of your WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App  to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more.  Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Too quiet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the fit, and the sound quality. But it was the volume that was seriously lacking. Seriously.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Feeble123456789, we're glad that you like the sound quality and fit of the headphones. It's unfortunate the volume is not what you expected. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. Should you need further assistance, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Ralph
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a gift so i didn't get to hear it but the specs looked really good for the price, and i know they loved them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sivartcomputerman, That's awesome! Thanks for the positive feedback. Good to know that these headphones were a great gift. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Miguel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and boss recommended for gamers to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miguelito0827, we're glad you like our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fits great and are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy, we're glad you like the sound quality of our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous build quality, great sound. My son loves these! I bought my son some cheaper earbuds for x-mas but he didn't like how they fit so we went back and splurged for these on a super good deal from Best Buy. Great buy, great build and solid sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theo, Wow! That's really cool! We're truly happy to hear your son is having an enjoyable experience with your new WH-XB900N Wireless Noise Canceling Extra Bass Headphones! We're also grateful to hear you're satisfied with the incredible sound quality, build quality, and overall features of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App lets you customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound in These

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for some wired Beats headphones and these by far blow the Beats away. Beats are pretty cheap headphones with big price tag. The sound quality is great. The only thing I get frustrated with is these have touch control on the right earphone. Sometimes I will adjust or touch them and it will restart what I am listening to. I should find out if there is a way to disable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grafxguy,

      Thanks for sharing your thoughts and experience so far using your new WH-XB900N Wireless Noise Canceling Extra Bass Headphones. We are happy to know you're enjoying the amazing sound quality of this unit over your previous headphones. We appreciate your feedback regarding the touch sensor controls. We apologize, the unit and app does not allow to completely disable the touch controls. Please note that if the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.

      For using the touch sensor control panel, please access the following link for some helpful information: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050039.html

      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and my music sounds great from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are worth the money very good quality good volume zero cons i would buy again if my break but i dont think they will

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stunnerjoe, That's awesome! We're glad to hear that your investment is worth it. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. Thanks for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Light weight and great fit. Would recommend for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hwtab, Awesome! We're glad to hear that you appreciate the quality of the WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for the recommendation! Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good sound quality and very long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and very long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User, Awesome! We're glad that you like the sound quality and battery life. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sound and high quality comfort. Excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arnardo, we're glad you like our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a number attempts to set up and connect, then all of a sudden it connected. Me or just the mystery of Bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trouthead, We're glad to hear that you appreciate the great sound of your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you cannot connect your Bluetooth device to the headset, delete the headset pairing information on your Bluetooth device and perform the pairing again. As for the operations on your Bluetooth device, refer to the operating instructions supplied with the device. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fantastic Travel Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my flight to Australia - works perfect and the battery charge lasted far longer than the 16th hour flight! Easy Bluetooth connection as well! Did consider the top models for the other two "B" Brands that Best Buys carries but felt these were the best deal overall!

    I would recommend this to a friend