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Customer reviews

Rating 4.6 out of 5 stars with 2686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,686 reviews
  • Rated 4 out of 5 stars

    Would recommend, when on sale.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when it went sale early this year (2021). Very decent fit, will get a small ache at the side so you head if you wear for a long time and are wearing glasses (at least for me). Would’ve loved even more if it had more bass but still a good pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,

      Thank you for taking the time to review your WH-XB900N. We're glad that you like your new WH-XB900N headphones. Your feedback is greatly appreciated. Be sure to download the Sony | Headphones Connect App to customize your listening experience. There is even an EQ/Clear Bass in there—which can be customized to fine-tune your music to your liking.

      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App lets you customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this as a gift for one of my friends and they liked it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Otakuxxi, That's really cool! Good to know that these headphones were a great gift for your friend. The WH-XB900N have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We look forward to seeing more of your reviews in the future. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    quality audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound professional, clear, loud and just so darn fun to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjjj, That's cool! Choosing these headphones will definitely be worth it. We are glad you like the sound quality on your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Retired from Djing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok bought for myself 2020 to listen to my music for a change. Lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-XB900N! We're glad you're happy and satisfied with the amazing sound quality and noise canceling of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent Sony - WH-XB900N Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony - WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CCTT, we are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son likes it a lot. So far its working great and he uses it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it as a gift for my mom who loves loud and bassy music. Loves it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony headphones the only bad thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really the noise cancelling that’s terrible I thought it was going to be better then Apples air pod pros but the noise cancelling on these Sony headphones aren’t good at all I have it at the max setting and I can still hear everything around me clearly ,but that is the only bad thing

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonny,

      Thank you for choosing and purchasing our Sony WH-XB900N Wireless Noise-Canceling Headphones.

      We're sorry to hear that your headphones failed to meet your expectations. We appreciate your feedback regarding the noise cancellation of this WHXB900N. We value your opinion and have taken it into consideration for future product development. To ensure optimal performance with noise canceling, please refer to the steps and guidelines below:

      • Make sure that the noise canceling function is turned on.
      • Adjust the earpad position to fit your ears.
      • The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

      You may check this link for more details: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050031.html

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WH-XB900N

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Quality sound from sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is the best when it comes to headphones hands down the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cobrakilz, That's great! Good to know you're satisfied with your purchase! We're thrilled to hear that you're enjoying the sound quality and overall performance of the unit. We appreciate you being a loyal customer and helping to share the word about us. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your feedback and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, easy to connect to computer, send pictures out via email

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth Every Penny

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my mother for a Christmas. I personally love them. Their sound quality is stellar. She doesn't like how they feel on her head, but I imagine she has not worn many headsets like these in her life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krasko, we're glad you love our product. We're sorry to hear that you mother has an issue wearing the unit. You can slide the slider to adjust the length of the headband.

      We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:


      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is really good and it fits well to take long calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoundBar, Thank you for taking the time to review the WH-XB900N. Good to know your investment is worth it. We're glad that you like the sound quality and comfort of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am mostly happy with these. Comfortable with good sound quality. My only complaint is in zoom people will say I sound low for a moment or two and then the output sound will be fine. Like it's taking the nosie isolation a moment to figure out what my actual voice is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nemmzie,

      We're glad that you like the comfort and amazing sound quality of the headphones. We're sorry you've been running into difficulty. Make sure to update the firmware of the headphones by performing a software update. Use the Bluetooth device to reestablish the connection. Select HFP or HSP for the profile. Resetting and initializing may help with the troubleshooting: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050001.html


      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice audio, adequate noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day. I have been very happy with the quality of the product. They sound great. Healthy noise canceling. Not complete. That works well for me. Excellent performance for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, Perfect! Thank you so much for the 5-stars review! We're really thrilled to hear you're having a wonderful listening experience with our WH-XB900N Wireless Noise Cancelling Extra Bass Headphones. And good to know you like the features, noise canceling, and exceptional sound quality. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to set up for a non-tech person. Tried charging but nothing worked like instructions said.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kaatesmom, we are sorry to hear that you're unable to charge the headphones. This is definitely not the experience we'd like you to have. Let's troubleshoot the issue by following the steps below.

      https://helpguide.sony.net/mdr/whxb900n/v1/en/index.html

      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Great for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation isn’t as Good as my Bose . Great for the price if you can get them on sale . My daughter loves them . She says there very comfortable and always has them on. Sound Quality is on par with beats headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave, We regret to hear that you're having an issue with the noise cancellation of the WH-XB900N Wireless Noise-Canceling Headphones. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Adjust the earpad position to fit your ears. Make sure that the noise-canceling function is turned on. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    It’s headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was very helpful. Really good deal and my son loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fordsy, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and your son loves the overall sound quality of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Wireless Headphone. Loving it. This was a good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joek, That's really cool! We're truly happy to hear you're having an enjoyable experience with your new WH-XB900N Wireless Noise Cancelling Extra Bass Headphones. Good to know that your investment is worth it. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good quality, the only issue is that after a while ears start sweating and it's very uncomfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XB900N

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A different Sony musical experience. Sounds well balanced (Highs and Lows) makes any song sound fun to listen to. Noise canceling technology is not the same as the XM series, but works well for mall and other public places.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seabass,
      Thank you for the 5-star rating. The WHXB900N headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! - Kris Sony_US