Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the impeccable sound quality, comfort, and impressive battery life of the product. They also appreciate its lightweight design, snug fit, effective noise cancellation, and good bass. However, some customers find its portability lacking, consider it pricey, and have noted occasional connectivity issues and insufficient maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, i think they’re worth the investment of how much they are. The sound cancellation is sooo good i was surprised. They’re also very soft & lightweight. So far haven’t needed to charge it more than once either. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyssa, Thanks for the positive review! We're glad that you are satisfied with your new Sony earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Weight
Good until they break within 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I've really LOVED these. They are not as noise canceling as Apple ones, but the weight and price were more suited for my needs. I have been so careful and protective of these, gently removing them and placing them back in their case or each use. I just barely hit 2 years of having them and when I removed pulled them from the case today, a piece of plastic popped into my lap and it's the part where one of the ear cups rotates and so basically they are not usuable. No seal, no ability to even align with the ear in a way that I could use them again. So sad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CP22,
Thank you for considering Sony products.
We’re sorry to hear that the noise-canceling performance of your WH-1000XM5 headphones did not fully live up to your expectations compared to other brands. We also sincerely apologize for the issue with the ear cup, which has clearly affected your experience. Please know we take your feedback seriously and will share it with our product team as we strive to improve.
For repairs, we recommend contacting our authorized partner, Encompass, who provides reliable and affordable service for the WH-1000XM5. You can reach them at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
MUST GET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it, it has great noise cancelation and even more comfy than the last set of sony that i had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangD,
We’re thrilled to hear you're enjoying the improved comfort and excellent noise cancellation!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Better than WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is perfect! Noise cancellation is the best on the market. Battery, sound quality, comfort, and MIC quality for calls - everything works like a charm. I’ve been using mine for more than a year and bought these as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiT, Thanks for sharing a positive feedback! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
- Pros mentioned:Sound quality
Best Headphones, some QoL features not needed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancelling/ANC works really well. Not the biggest fan of the assistant feature, though you can turn that off within the app as well as some of the other annoying stuff. The touchpad on the headphones (right side) is very sensitive so if you like to lay down with them on I would adjust settings to accommodate. Other than that though they are the best headphones I've had, my favorite feature being that I can connect to two devices at once.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We are ecstatic to learn that the WH-1000XM5s are the best headphones you’ve ever owned! It is great to hear that the noise canceling and multipoint connection features are making such a positive impact on your listening experience. We also appreciate you sharing your tips regarding the Sony | Headphones Connect app and the touchpad sensitivity—it's helpful for other users to know they can customize those settings to perfectly fit their lifestyle, whether they are on the go or relaxing at home.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
If you work from home get this headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through at least 6 different headsets. Work from home in a very loud environment. All of them lacked something, either a good microphone that will block the background noise, battery life, not comfortable to wear, or a combination of them. And we have a clear winner. Perfect and smooth calls with no background noise heard for yourself or the person you are talking to (even with a screaming baby by your side) lightweight and comfortable to wear for hours, amazing carrying case, multi-device connectivity and voice control, the Sony headset app has ton of features that you can customize according to your needs, battery life is superb. Definitely worth your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi willliamches, You've made an excellent choice! We're very happy to hear that you're enjoying the top notch noise cancelling feature, call clarity, lightweight and comfortable fit, amazing carrying case, multipoint connection feature, voice control, and a variety of presets and custom features using the Sony | Headphones Connect App. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After debating between this, and the Bose knows counseling, I went with Sony. I read and compared a lot of tech reviews between both, and even listened through both in person. I will say the noise canceling on this pair for the most part drowns out most of the noise but unless I put the volume up, I can still hear, the gym music. I might have to play with the Settings more I just haven’t. I would say my main gripe with this is if you’re at the gym and you’re laying down or on the bench the headphones do not stay you kind of have to angle it almost on top of your head so it stays on. but I love hearing the music through the headphones. It does sound a little bit better than the Bose but that could just be me. They are really comfortable. I have a lot of ear piercings so comfort level is really important to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bytene,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling and comfortable design of the Sony headphones. We highly recommend using the Sony Headphones Connect that helps you to quickly connect compatible Bluetooth headphones to your smartphone and allows you to customize the audio settings to work with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saved up for these and they did not disappoint. The sound quality is so crisp and the ANC really helps make my commute seamless with how noisy the metro can get. The battery life is amazing and I only need to charge it about once a week with every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharleneM,
Thanks for your fantastic review of the WH-1000XM5 headphones! We're delighted to hear that they have not disappointed and have made such a positive impact on your daily commute.
It's wonderful to know that you're enjoying the crisp sound quality and the industry-leading noise cancellation. We also understand the importance of reliable battery life, and we're thrilled that the headphones are lasting you a full week on a single charge with your daily use.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Headphones for working out!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great quality, noise cancels for the most part and connects to apple iphones automatically once set up is complete! They are not waterproof however you can buy silicone covers on amazon! I wish they were a bit louder but they stay on the head and are very comfortable! I only have needed to charge it once!
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sheeba! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones for noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mainly for their noise cancelling ability because I spend a lot of time on my high rise balcony reading which is very noisy with wind and traffic noise, these headphones virtually eliminate all the noise, I even put them on in N/C mode without music to block out the noise, they are also very comfortable and the hi fidelity is great, I waited to purchase the. Until they went on sale, but if I would have known how good they were I would have purchased them sooner, they greatly outperform any over the ear headphones I have had before
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star and review, Berky. Your assessment is spot on! It's just you and your music with the WH-1000XM5 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. We're truly happy that you are enjoying everything about these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
They Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, noise canceling is gread, comfort and fit is great...only issue is the material didnt hold. The band to the ear piece on one sice cracked and broke after barely haveing them 13 to 14 months!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AMANDAA,
Thank you for considering Sony products.
We’re truly sorry to hear about the issue with the band on your WH1000XM5 headphones. While we’re glad to know you’re enjoying the sound quality, noise canceling, and comfort, we understand how disappointing it must be that the material didn’t hold up as expected after just over a year.
We completely empathize with your frustration, and we want to support you as much as possible. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Warm regards,
-Fred
- Pros mentioned:Sound quality
Search no further Sony is IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like(Love should be reserved for people)these so musch that i have a dedicated sift cloth to clean them after each use). I triethe new bose orior to buying these and took the Sonys instead due to their natural acurate sound. Bise are good too but these are a complete package. Sony's design team really deserve high praise for pulling of a timeless, simple, beautiful, elegant and understated design. This is hard to do. I cannot and will not buy anything else other than Sony, i am completely sold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaliouD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Great quality and worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever purchased! I bought this for full price. This is rare, I usually only splurge if items are on sale but I needed a pair of quality headphones I could use while studying. The sound dampening is next level, it even beats the Apple Airpod Pros. The quality of the build is lightweight and feels expensive. I also appreciate how well the storage case is. It has a little magnetic compartment to store the cord when not in use. The battery life is phenomenal and will last you well over a week. One downside is that app is annoying and the ability to go from ambient to noise canceling is confusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyD,
Awesome! Thank you for your time writing this wonderful review of our Sony WH1000XM5. We are very delighted to hear that you are pleased with the audio quality, battery life, design and storage case. Regarding with the Sony Headphones Connect app and switching from ambient mode to noise canceling, you may find thi link helpful.
Listening to ambient sound during music playback (Ambient Sound Mode)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Pros mentioned:Comfort, Sound quality
Finally found my perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve been looking for new headphones for a while now and these were suggested to me by a best buy employee and i must say they are really good the noise cancellation is top tier and you can control the bass and audio of the music your listening to with the sound connect app. they also fit very comfortably over the ears, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and volume. Comfortable to wear and last a long time even at full volume. Best headphones I have ever had. Worth the price tag even as a casual music listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoslineD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect everyday headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! The noise cancellation and the sound quality and balance are perfect for when I’m working or just listening to music and relaxing. They are also a lot more comfortable than my previous pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WesleyM, thank you for the five-star rating! We are delighted to know that the WH1000XM5 headphones are exactly what your expected for, thanks to their industry-leading noise cancellation technology, outstanding sound quality, and ultra-comfortable design—ideal for music and chilling. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headset I’ve had it for about a month and it’s really high quality and comfortable, it sounds really good I haven’t had any problems. I would recommend getting silicone ear covers for these since they aren’t water resistant apparently so getting to be safe is a good idea. I’ve worn them at the gym without the covers and had no problems but I typically put them on to keep them safe
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shnaga, We're happy to hear that you are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin