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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,488 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound love the color!!! My daughter and I have the same headphones but her color is blue. I will be purchasing some more Sony headphones in the near future. I highly recommend purchasing this item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VershellC,

      That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.

      It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.

      Thank you for your fantastic 5-star review and thank you for choosing Sony!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than in the ear Anyday!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Bestbuyfan,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Very good for blocking any noise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. It has cancel out a lot of noise so i can only hear my music in peace. The loudness is great and so is the basebost. Would recommend getting these if you like loud music and no noise from other people around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!
      Thanks for taking the time to share your awesome review of the WH-CH720N headphones!
      We are really happy to hear that the noise-canceling is working so well for you, allowing you to enjoy your music in peace. It's fantastic to know you appreciate the great loudness and the bass boost too.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome light weight and good Noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort with super light design. The sound quality is just awesome and the noise cancellation really works well. Also the option to choose noise cancellation on and off is very useful. The only one con I noticed is the connectivity some times it takes few tries to connect specially on the android device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi satz,
      Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.

      Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
      Check that the headset is turned on.
      Check that the Bluetooth device is turned on and the Bluetooth function is on.
      If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
      Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
      Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
      If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
      Reset the headset.
      Initialize the headset, and pair the headset and the device again.
      For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

      Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Comfort & Impressive Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit comfortably even during long listening sessions. The sound quality is clear, the bass is solid, and the battery life lasts much longer than I expected. They feel well-built and lightweight, making them great for everyday use. Definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanR!
      Thanks so much for taking the time to share your feedback on the WH-CH720N headphones! It brings us great joy to hear that they are comfortable for long periods and that the sound quality from the clear audio to the solid bass, is standing out to you.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BruceW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headphones for the money. Clearly not as good as the more expensive Sony X4 or X5 high end headphones, but these offer good performance for a much reduced price point.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable wish they had come with a case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    A Major Audio Upgrade with Some Frustrating Quirks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone moving from a basic headset, the sound quality of these Sony WH-CH720N headphones is a significant step up. The audio is clear and immersive, making music and games a joy to listen to. The noise cancellation is also quite effective, especially for the price point. One of the main reasons I chose these headphones was for the ability to use noise cancellation while wired, and it works as advertised, which is a big plus for me when I need to focus at my desk. However, my experience has been hampered by a few significant issues. The biggest disappointment is that the built-in microphone does not work when the headphones are plugged into my PC. According to Sony's official help guide, when using the supplied headphone cable, you must use your phone's microphone for calls. This forces me to rely on my laptop's microphone, which thankfully is decent, but it defeats the purpose of having a headset with an integrated mic. This is a crucial detail that I wish was more clearly advertised. Another issue I've encountered is a persistent static noise when the headphones are plugged into my phone. The static is so loud that it overpowers any audio, making the wired mode on my phone unusable. This problem doesn't occur with my other headsets, so it seems to be specific to these Sony headphones. Furthermore, when using the active noise cancellation in wired mode with my laptop, there is a noticeable clicking sound every few seconds. This clicking is only audible when no audio is playing, but as someone who bought noise-canceling headphones to eliminate distracting noises while reading or working in silence, this is a major drawback. It forces me to either turn off the noise-cancellation feature or endure the distracting clicking. In conclusion, while the sound quality and noise cancellation are impressive for the price, the limitations and issues with the wired mode are significant. If you plan to use these headphones primarily via Bluetooth, you will likely be very happy with them. However, if you need a reliable wired headset with a functional microphone and flawless noise cancellation for quiet environments, you may want to consider other options.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a recent trip. Overall I liked them. They were comfortable enough to wear for hours at a time. Sound quality is ok. They do have an insane range compared with other Bluetooth headphones that I own. I actually forgot my phone on the third floor of the hotel and I still had a great connection when I was sitting at the pool! I don't really feel like they get very loud. I found myself tweaking the EQ to understand podcasts and books. I did find that the noise cancelation on the plane worked great. Finally I love that these can be wireless or plugged in which was great on the plane because I could listen to my iPad, iPhone or the seat back entertainment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texan,

      We're happy to hear that our WH-CH720N headphones were a great companion for your trip, especially the excellent noise cancellation on the plane and the impressive Bluetooth range! We also understand your feedback about the volume for podcasts and books. For a more personalized listening experience, you can fine-tune the sound settings using the Sony | Headphones Connect app. We appreciate you sharing your detailed feedback as it helps us improve. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    good headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this 2 years ago and they are really good , i treat them very aggressively and haven't brakethem, definitely i would buy the again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and lightweight. They sound great for the price. Set up was easy for iOS

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    So happy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my headphones!!! Great sound and long lasting battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had recently purchased a new oven and gotten $100 credit for my purchase. Once it hit my email, I decided to look around for what I could get when low and behold, I'd seen these headphones. My previous pair had broken and since I was on the market for a new pair of specifically noise cancelling headphones, I made the purchase. They're now my new favorite! They're perfect for car rides when I don't want to hear all the traffic noises, and the sound quality is great. I use them all the time! 10/10 highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliG!
      We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!

      They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for all ages

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these for our daughter and she loves the sounds and the look. She said that wearing them for her online tutor class helps her focus without the interference of other noises in the house. Win win!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good from sound quality to things it can do. They are fully flexible and the battery life is unrealll. I charge them maybe once or twice a week and they just keep going . I give them a 8.5/10 . I would like the noise canceling feature to cancel more noise but it’s not bad !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeddyT,
      Thank you for sharing your honest feedback and we truly appreciate it. We are happy that you like the sound quality, battery life and other features of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Great but too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to return these because they were just a bit too big for my tiny head, even on the smallest setting. But overall they were quite good—great sound, good ANC, and the ANC works in both wired and wireless modes (which was imperative for me as I was using them for work). Love the color and they were very lightweight. Just too big width-wise for a very petite head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyE,

      Thanks for commenting. While we are thrilled to know your satisfaction with the amazing sound quality, exceptional noise canceling feature, stylish color & light weight design, and superb performance of your WH-CH720N, we are really sorry if you had to return it due to its size.

      We value you and your feedback, and we are hoping you will consider Sony again in your future purchase!

      Sincerely,

      Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Over the ear headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good battery life, noise cancellation works great, comfortable on my head and ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatrickW,
      Perfect! We're glad that you appreciate how good the battery life of our Sony WHCH720N as well as the noise cancelation feature and comfortability of the headphone. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for travelling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is one of the best travel headsets on the market based on online reviews, but just the previous Gen. We flew overseas for an international flight and these were comfortable for the long 9-hour leg enough to sleep in. Wonderful sound cancelling. Also can flatten pretty easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wesome, IvanR! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are super light weight and sound great for the price.

    I would recommend this to a friend