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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 3.8 out of 5 stars with 87 reviews

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Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers find value in the WI1000XM2 Wireless Noise-Canceling In-Ear Headphones for their exceptional sound quality and comfortable neckband design. However, some users have expressed concerns about the battery life, microphone quality, bass response, control layout, and fit of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 87 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good headphones, mic not so much.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent if you use them as music headphones. The mic is in a terrible place and people can't hear me well enough.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Birthday gift

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend and he absolutely loved them. He said the noise canceling actually worked and they were very easy to use. No complications when setting up.

    I would recommend this to a friend
  • Cons mentioned:
    Controls

    Rated 3 out of 5 stars

    awkward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were good but not the best sound in my opinion it was the Controls that were awkward to operate.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Sony around the neck headphones are great for jogging walking or just listening to music while you’re relaxing I like the noise cancellation in the ambience mode very well-made

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery is weak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not last long. I don’t like it………..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony- WI-1000XM2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FANTASTIC QUALITY! They magnetically lock and come in a little case, its just amazing! Best earphone purchase to date!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound decent but the noise cancellation is meh. I would go with something else for the same or even cheaper.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wireless headphones! This is my husbands second Sony wireless headphones and he enjoys them while watching television especially movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Sony Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is amazing!!! The sound quality and battery life is amazing! Best purchase I've made in a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good surprised. They are very comfortable and light. Sony headphones our going to be my first choice now.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Quality hearing but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for iPhone 11, constantly disconnects on fone calls.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very nice. Sound is great. Background noise is minimal.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose who?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose still is the best for noise cancelling but sony is king in music listening also these are more modern

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best for music enthusiasts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great selection for those that love music and are minimalist, the sound quality is immerseful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vibration Upgrade Needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super great product for playing my music and talking with friends. The only thing I would do to improve this product is upgrade it to vibrate when you have incoming calls, right now you have to listen for you phone to ring in order to know when you have an incoming call

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Really good but not enough bass.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good. I want to love them but can only like them because the bass isn't deep enough.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Around the neck earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product...great music sound...very clear voice sound during phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound. Product works as described. I would recommend to anyone interested.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best I’ve had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. Noise canceling is very effective. Good battery life. Best I’ve had

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good beats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expenses product music clear voices in call Good beats

    I would recommend this to a friend
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