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Customer Ratings & Reviews

Sony - XB650BT Over-the-Ear Wireless Headphones - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1902 reviews

91%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
product construction
  • Rating: 5 out of 5 stars

    Solid Headphones

    Posted
    cpm57
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are solid, well constructed headphones that deliver great sound via Bluetooth. These don't feel cheap or fragile like some other over-the-ear headphones.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible construction

    Posted
    Frank

    Great sound , comfortable, beautiful color. Had to return two of these in less than a year because the construction is horrible. They constantly break off the head band and even if you glue them the Bluetooth seems to stop working soon after. These are a super cheap quality. Even if you have the warranty and exchange them for a new pair you have to purchase a new warranty for the next pair. Another $20 down the drain.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Frank, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    Cheap plastic fails after 6 weeks

    Posted
    jimo

    According to Sony Customer Relations daily use of a product for 6 weeks is excessive and physical failure of a product is not covered by warranty. If under engineered materials are not a manufacturers defect I don't know what is. Sony used to be a great trustworthy brand, no longer apparently.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello jimo, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rating: 1 out of 5 stars

    Not durable, DO NOT WASTE YOUR MONEY!

    Posted
    Manuel

    I've had these headphones for 5 months and just today while I was taking them off the swivel part just cracked, no pressure exerted whatsoever. I just checked some reviews on another webpage and it seems like an extremely common issue with this headphones, also this is not covered by Sony's warranty, it is ridiculous that they do not respond to an obvious quality issue. If I had read those reviews I wouldn't had bought this expensive headphones for only 5 months worth of use.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Manuel,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rating: 4 out of 5 stars

    Great value

    Posted
    LukeG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These headphones offer great sound quality and bass for the value. Especially recommended for anyone who prefers on ear headphones vs the big and bulky over the ear ones. Superb battery life. Form factor and durability feel a bit on the cheap side but otherwise, these are great!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones for adults

    Posted
    Gmac
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound quality is very good and what you would expect from a Sony product. Although the plastic construction not good at all. The speakers pivot but still not enough to prevent cracking off of the head band with rugged use. Warranty needed for sure.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Gmac, We are glad that it's performance meets your standard. Your feedback is highly appreciated. Sony takes into consideration all feedback to improve the performance and quality of our products. We will pass this to the proper department. Thank you for your time. Regards,-Jay sony_US

  • Rating: 1 out of 5 stars

    So disappointed in Sony

    Posted
    BestBJsBuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These things are the worst. So cheaply built. This will be the first time I have ever had a negative review for a Sony product. The sound quality was ok but they cracked just above the ear piece of the headset. I was so upset with my daughter as I thought she had mishandled them, only to find out that this was a common problem and worst Sony was aware of it. I will never buy Sony headphones again and will advise any consumer, who value hard earned money, to not purchase them either. So disappointed in these Sony headphones. These things should get no stars. If I could I would. What a piece of junk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not as durable as I wanted them to be.

    Posted
    t0talimm0rtalz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the sound quality. Very impressive even when listening to a live performance of music or if you're watching a film. The battery life is insane. I bought these things weeks ago and haven't even had to recharge them. The box says it lasts 30+ and by golly do I believe it. And then some. Now I have 3 minor complaints. The first is that I had originally purchased them and somehow the plastic pieces that signify left or right ear had both cracked and one broke off completely, even though I had never dropped them or anything. I had to replace them and the second pair is working greatly. Second complaint is that it is a Sony headset and yet for some reason they do not communicate with Sony PS4, so you can't use it as a gaming headset even though you can use it just fine via bluetooth as a headset for smart phone. Third complaint is that for my standards, they just not quite loud enough. But that is personal preference. Most people probably wouldn't mind the volume settings.

    I would recommend this to a friend