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Customer Ratings & Reviews

Sony - XB950N1 Extra Bass Wireless Noise Cancelling Over-the-Ear Headphones - Titanium-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 2584 reviews

94%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 4 reviews

Pros

Cons

Customer ratings & reviews

Page 2, showing21-28 of 28 Reviews mentioning:
bulky
  • Rating: 4 out of 5 stars

    Wonderful quality

    Posted
    Minmax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall I think this is one of best head phones I have for sound. The price was great from the sale and good quality. Only problem is that it is a little bulky. The band does follow head features that well and tends to look like you have a C clamp on your head. Slips off easily during work outs. Everyday use and flights will be fine

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A tad bulky looking...but great sound.

    Posted
    Hitmannn3000
    • My Best Buy® Elite Member

    Let's be honest. I have a big head tk begin with. These make it look even bigger. Sad face. Astetic aside, functionality is great with my iPhone XR and the sound is great. Noise canceling seems solid and I look forward to actually being able to hear the movies I watch on flights. Seem snug, but won't be using them during my workouts...again, too bulky. For the price, well worth it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not like my old ones!

    Posted
    BJbuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought these Sony noise canceling headsets would be similar to my old ones. Needed a second set so I ordered these. They are very bulky. They are also rechargeable, which could be a good things for some, but I would prefer to have batteries. If you are on an airplane, and the charge runs out, you can't just slip in new batteries. I couldn't figure out how to work them. Couldn't turn on the noise canceling feature. My old ones you just flip a switch. Therefore, returned them.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi BJbuy, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rating: 4 out of 5 stars

    Ginormous Big Bass Headphones

    Posted
    breaknrn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got these for Xmas a couple years back. The quality is what I expect from a Sony product. The build quality is great. The bass and noise reduction features work well. The bluetooth connectivity is really easy to figure out and the recorded voice letting me know of the battery level and connectivity are also very good features. One complaint is that the headphones are a bit bulky. You can actually see them out of the corner of your eyes. These can't be discreet so if you want to walk around town with these on, you may attract unwanted attention from would-be robbers. The other complaint I have is that they are uncomfortable to wear for more than a few minutes at a time. This may be because they are over the ear type that blocks out all sound and the way they press against the area behind your ears. If you are watching a movie, you may want to take breaks and take these off for a while.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Headphones

    Posted
    Melissus2Go
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Headphones have excellent sound and definitely accent the bass aspect of music. I had read reviews on the internet saying the sound was "unbalanced" and I would have to agree with that observation. Upper range sound was less that clear but still sounded OK. As I noted earlier, you definitely have a deep bass accent to everything. The ear pads are a bit large and sit on the outside of the ear. This isn't uncomfortable but makes the headphones somewhat bulky. I ended up returning these headphones because they are not rated to resist moisture and I wanted to use them while I exercise. I only found this out after getting them home and reading the instructions that came with the headphones. If you watch the Sony promotional video you will see a person running and exercising with them on so naturally I assumed they were water resistant. They are not water resistant.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bass is REAL

    Posted
    SuperMario
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Cosmetics-wise, I love the matte gray. Sorta bulky, but it's moderately light so no biggie. Still fits comfortably. The bass on these headphones are unreal! I've had to manually tweak the equalizer in the Spotify Premiun app to get a balance between a hard strong bass with the treble for most song genres. It took me a while but it's where I can enjoy my music. I like the sound options from the Sony App but I don't mess with that too much. Bluetooth range is pretty decent. I used to have Beats Wireless, but I prefer the Sony. If you're looking for headphones the doesn't break the bank with good quality bass and sound, snag these.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Qualities & Features Compared

    Posted
    MrBillW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Before deciding to purchase my Sony MDR-XB950N1 Wireless Noise Canceling Stereo Headset from Best Buy, I read reviews and listened to both different and same brands, models, and price ranges. I know that sound quality standards are subjective, and what individual buyers are looking for in features and spending varies. Like many, I do like a good amount of bass (lows) while listening to music. I found the Skullcandy Crusher Wireless headphones so full of bass that it was vibrating in my hands while testing and comparing headphone sounds at Best Buy. Just too much bass and not enough equal sound along the spectrum from highs to lows. I've also compared Beats headphones, along with other Sony models that were both cheaper and higher in price. In the end, I prefered the Sony MDR-XB950N1 model with its 'Extra Bass' on/off control button, along with the 'Sony Headphones Connect' app which can be downloaded via Google Play or Apple's App Store. This app provides an equalizer-like controls to simulate different sound environments (e.g., an arena, stage, club), and also controls highs and lows. This Sony headphone does a good job of providing good bass, even without selecting 'Extra Bass', and has a good sound through the sound spectrum. I like the wireless, bluetooth performance and use the headphones also to listen to and watch TV. The Noise Canceling feature also works well enough for me. The headphones do look rather bulky or fat on my head. However, what matters most to me is its sound and features as I use them mostly at home. I would recommend this Sony headphone for those with like-minded standards, and with the same budget of less than two hundred dollars.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective product/swivel

    Posted
    BestBuyShopper
    • My Best Buy® Member

    Hello - I bought this product at the Best Buy store in New Hartford, NY in April. I picked these out in about five minutes as a replacement for an older pair of corded Sony noise cancelling headphones. I bought these for the great sound, the bluetooth and noise cancelling features. They were a mid-range price and on sale for $179, down from $249. I paid on my debit card and left the store. The sound, the bass, the Sony app and pairing the device - flawless. They paired with my Android phone, the Fire TV stick and Windows 10 laptop with ease. I was very excited! They are a little large/bulky, however, I'm interested in the quality of the sound and not the appearance. Incredible bass/sound! I thought - at last - a great pair of headphones! Within three weeks, I picked up the headphones to clean them/wipe them off and one of the cups simply fell out in my hand and was dangling by the cord. :( :( :( I was shocked!!! Apparently, these are of the swivel and fold design as were my previous pair. Unfortunately, something cracked on the inside of the headband and the swivel popped out of the headband. Upon inspection, the plastic cracked and could not be fixed! @@@@@@@@ CHEAP!!!! @@@@@@@ Unfortunately, I was just a couple days past the return window of two weeks. I contacted the local Best Buy store (or so I thought - more on this later) and explained the situation and they suggested to contact Sony due to "physical damage." I did contact Sony support and was flatly told "NO" and they would not cover repair for the headphones due to "physical damage." I was referred to "Product Repair" where I could pay for my brand new headphones to be repaired for a price. I certainly didn't break them and if they are that fragile to break just two-three weeks in - then I would consider them defective in terms of materials used. The cups swivel and fold - so I would assume they would be able to hold up for several years before running into this type of issue, especially in this price range! I contacted Best Buy again and asked for a manager to see what considerations they would make. I carefully explained the entire story and took down names of who I talked to. They suggested that I bring in the product for a manager to review and they would make a determination. I did some research on this subject and found several similar reviews on both the Best Buy and Sony websites. I printed those to use as a way to work with management on this subject. After renting a car and traveling an hour to this location, I went to the customer service desk and spoke to three managers. I was informed that Best Buy enforces their policy and the product was outside of the return window and physically damaged and that there was nothing that could be done. When I asked for the staff members that I had talked to on the phone, I was told that they don't work there! I later was told that when you call the local store number, it's transferred to a call center in Syracuse, NY. I explicitly told the "Call Center" all of the details of what happened previously. The management also informed me that the call centers "mistake" in asking me to have the product evaluated by management was not their normal policy and that it would be "addressed" with their management. The Call Center is not in alignment with store policies. This is NOT fair to the customer! I asked for the store manager several times after speaking with the manager on duty and two assistant managers that simply quoted policy. They also quizzed me why I didn't buy the $60 product protection plan. Why should I have to pay $60 to cover what is obviously a design flaw? What happened to quality materials and workmanship? Why should the consumer need to pay additional money to cover products that break so easily? I was also asked why I was asking managers to break "THREE" of their policies and was given the impression that I should know better. Really?? The headphones were $195 with tax and it's not something I'm just going to let go of. At last, the store manager, John came out and I re-explained the entire situation and basically pleaded with him to make an exception. He brought over the sales associate to look at the headphones. He said that as a manager, he appreciated my story/situation and would make an exception to Best Buy's policies in this case and that he valued my business. I did thank him as I previously purchased a Samsung 48" LED TV at this location 3-4 years ago and is an exceptional TV. We went over to the headphones aisle and then learned that the headphones were no longer on sale and the price climbed to $249. If I wanted to "exchange" them at this point, I was informed that I would need to pay the difference of now $70. Afraid of this model, I would also need to purchase the protection plan for $60, which is now going to cost me $130, in case they break again. I also considered several alternatives, however, I was fairly upset and I didn't want to purchase any other headphones without the proper research and investigation. I was able to obtain a store credit and I left the store. I do thank the store manager, John - for making this exception and providing excellent customer service! Very much appreciated and I will consider Best Buy again in the future. However, with this said - I cannot recommend this product at all for any reason! Sony really should make this a metal hinge/swivel due to the constant flexing of the cup in this area. This is also my first issue with a return at Best Buy so I will be a lot more cautious before I make future purchases at this store. Thank you for your time.

    No, I would not recommend this to a friend