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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $229.99

Customer reviews

Rating 3 out of 5 stars with 8 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling doesn't appear to be aggressive yet it works. Comfort is good. I occasionally sleep on my side and while they took getting used to I now don't notice them. Most of the control is best done through the app. The tap controls work and are able to be customized but they only control four actions at one time (two per ear). Curiously the app has a A.I. assistant with it. Personally, I find A.I. an annoying waste of time. I thought these were "SLEEP buds"! Sound is ok but I use another app to tune the sound better to my liking. I find some of the downloadable sounds for "local" to be strange ie: electronic goose noises. The charge is adequate for my use and the buds will shut the sound down if they are set to detect sleep which is a plus. Anker seems to be paying attention as they offer regular software updates which have fixed some small glitches. Seriously on the fence given value for cost as to recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    THE BEST

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are a dream for side sleepers! The white noise and rain sound feature is fantastic. Plus, the battery life is incredible. I sleep for nine hours and wake up with 40% battery (ANC OFF) playing rain in sound all night. The sound for music and YouTube is also great. I absolutely love these earbuds!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to justify the price when AirPods Pro's are so much better for the same money, often for less. The sound quality of these is not all that impressive and the noise cancelling isn't great. However, these are very small, and for the size they're OK, but I'd rather just have a slightly larger size and get much better results. As for using these while sleeping, which is obviously the main reason to exist, they are slightly more comfortable when sleeping on my side compared to AirPods - but all it means is I could wear them for a couple of hours before they bother me as opposed to like one hour for the AirPods - but either way, neither of them get me close to a fully nights sleep. The most I ever did with these was about 3 1/2 hours - and that was waking up a number of times with these bugging me, but trying to power through it. The sleep info is kind of interesting - but I'd rather wear a watch for sleep tracking. If the noise canceling was better, then the case would be to use these to block out people snoring, I did not test for that, but considering how much background noise it lets in I can't imagine it would work well. Overall, these are just too expensive, and for me, too uncomfortable to keep in all night. Will be returning them.

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is not the strong, did not seem to do anything for snoring sounds. Better off with airpods if you need the noise blocking. However if you’re not too light of a sleeper, these are really comfortable to sleep in and serves some folks. Think of it as a light ambient noise reducer and not cutting out noise

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    useful product needs a few tweaks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the purchase. They work as advertised. They are comfortable. The complaints are the app is not very user friendly and the battery does not last the night if you leave them on during sleep.

    I would recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: 1-800-988-7973 soundcore

  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife was wanting to try these out. We got them and she so far loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife and she woke up with a lot of pain in her ear.

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be, and we appreciate your patience.
      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly
      You can reach out to us via [email protected] or call us at +1 (8000) 988 7973. Our customer service team is always ready to help you.
      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 1 out of 5 stars

    Not good for side sleepers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cut my ear not good for side sleepers Turns off in middle of night

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

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