Customer Ratings & Reviews
- Model:
- DC5003WE
- SKU:
- 6505841
to a friend
Dangerous and Costly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer to match wash that had good reviews. I didn't do a ton of research and wish I had. If you look all over reddit, there's lots of flaws that are listed and I started to experience them within a few months of owning the dryers. Flaw 1: If you turn the timer dial the wrong way, the dryer won't shut off. Enabling you to run your dryer all night long if you turn the dial the wrong direction and head to bed. I understand SQ will tell you it says turn the dial clockwise on the dryer, but it's the only dryer I know that let's you turn it the wrong way. Imagine your electric bill after running that dryer for 12 hours a few times by mistake. Flaw 2: The dryer will overheat and melt things. If you remember to turn the dial the correct way. That won't prevent your dryer from the possibility of melting. I don't mean your clothes, although they may get damages to. I mean the dryer melts the metal grate in the back as well as the plastic lint catch. We tried lower heat settings and it still melted. Again, go look around on reddit and see that I'm not lying. Speed Queen will say it's because of your ventilation not being good enough. Well, if Speed Queen's ventilation requirements are much more strict than other manufacturers and most homes don't qualify, this isn't a product I can recommend for the average household. In conclusion, avoid this dryer and probably Speed Queen. They claim to be better quality. However, my experience has left us hundreds of dollars poorer when I'm confident any old dryer would have done equally as well.
No, I would not recommend this to a friendBrand response from Speed Queen Support Team
Posted .Thank you, Drew, for sharing your detailed feedback with us. We're saddened to hear you haven't been satisfied with the dryer, and we apologize for a less than positive experience. The cycle selector knob is designed to be turned clockwise due to how the timers function. So, turning the cycle knob clockwise can impact cycle times. However, you can turn the dial a full 360 degrees clockwise, and continue using it clockwise moving forward, to reset this and to prevent it. Our dryers are commercial grade and air flow is one of the most crucial aspects needed to allow it to perform as intended. We only recommend rigid or semi-rigid metal ductwork as other venting has been shown to restrict this airflow. If the hot air cannot escape as designed, temperatures may increase. This is not related to the home's set up, but specifically the venting material used to install the dryer. If you are having any trouble or any concerns about your appliance, please don't hesitate to connect with us directly at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
Avoid this one!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agree with the previous review. I purchased drier less than two weeks ago. The retailer allowed me to swap the unit after it ran for 3 hours without shutting off. The replacement same model -dc5003we has started the same issue. Runs without shutting off. Runs for hours and hours and the timer knob does not advance. I ONLY turned the knob clockwise, which is ridiculous, and I don't know if the installer or my housekeeper turned it backwards or not but I guess that might be contributing to the issue. The real issue however is that this unit has a faulty timer and or lacks a mechanism to prevent normal use from rendering this machine a fire hazard. My retailer said my house electricity is to blame. Electrician says the dryer is 100% the issue. Notice that speedqueen website will not let you read the reviews but you can see negative reviews in the search results sometimes. I am so disappointed. My SQ washer is phenomenal and I didn't research dryers I just got a SQ. Now it looks like I'm going to be regretting the decision for a long time to come.
No, I would not recommend this to a friendBrand response from Speed Queen Support Team
Posted .Hi Jennifer. We regret to learn about this troubling first experience with the dryer, and we are defintiely not expecting this performance. While there is always a chance an issue with the home's eletrical setup could lead to something like this happening, we want to ensure everything is properly repaired for you if the dryer is what's failed. For further assistance with this situation, please reconnect with our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
