Customer Ratings & Reviews

Hi Marquita.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are enjoying your new Ring Spotlight Cam Pro!

It sounds like you are experiencing an issue with the Bird's Eye View feature. You can set up Bird's Eye Zones for more precise motion detection and more relevant Motion Alerts up to 9 metres from your Ring Spotlight Cam Pro. To set up Bird's Eye Zones, follow these steps:
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap Motion Settings.
Tap Set up Zones on the map at the top or Bird's Eye Zones below it.
Tap Set up Feature.
When prompted by the app, enter the location where your camera or doorbell is installed.
Drag the map until the device icon is in the right position, marking the location of your device as accurately as you can.
Use the slider to rotate the map, marking the direction of your camera’s view.
For cameras only: For optimal motion detection, set the correct mounting height and tap Continue.
Tap Edit to adjust your zone so it only covers the area you want to monit. If you choose Skip for now, a default zone will be used.
Tap the zone and drag the circles to define a new area.
Rename the zone and tap Done.
Tap Start test to test your Bird's Eye Zones, then tap Confirm to complete setup.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Minlin92.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. We are happy to share some tips with you for troubleshooting why your Ring device may be experiencing issues with video quality. If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including video quality. We recommend following these steps in the Ring app: Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Reboot your Ring doorbell or camera by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done".

We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi Wastemymoney.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device such as the Ring Spotlight Cam Pro. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you. We are confident we can help find the right settings for your device to perform optimally.

It sounds like you enjoy the features of the Ring Spotlight Cam Pro, but the battery is draining faster than expected. The rechargeable battery can go months between recharges with normal use; however, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

During the winter months, it's important to note that at temperatures below 40°F, lithium polymer batteries are less effective at holding a charge. Since Ring devices use lithium polymer batteries, when the temperature drops below 40°F, it may be necessary to charge your battery more often. Battery performance will return to normal once the weather warms up and remains above freezing.

You can go to Power Settings in the Ring app to see what features may be draining your battery. Follow these steps to access Power Settings:

Open the Ring app.
Tap the menu (≡) on the top left of the dashboard.
Tap Devices
Tap the individual device (video doorbell or security camera) you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.