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Customer Ratings & Reviews

Square - Square contactless and chip reader - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1133 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-17 of 17 Reviews
  • Rating: 1 out of 5 stars

    BEWARE

    Posted
    KarenS

    Beware of this device! I have been using Square for years successfully (swiper unit plug in). I received this unit as a present, and was excited to try it out. I set it up at home, double checked that it was connected by bluetooth, and ran several successful practice charges. I took it to an art show this past weekend, and following the EXACT same instructions linked the reader to my phone via bluetooth. After inserting the customers card into the unit, after each and every sale my phone indicated "Transaction Complete". I returned to the square menu and checked that the proper amount was listed for each transaction. I had just short of $2000 in credit/debit card sales. 3 days later when no money had transferred into my banking account I called square. Seems the contactless and chip card reader wasn't properly synced with my phone (even though my phone indicated the reader WAS connected via bluetooth) and was not operating correctly. It didn't capture a single complete credit card number. Im not sure if this reader works properly without also purchasing the charging dock. Im not the first person this has happened to. According to Square they are not responsible and Im on my own. 10 of 40 customers requested electronic receipts. Square reached out to them . As of today I have heard from 1 of the 10. I wish I had never used this reader. It's fussy -- and it doesn't tell you when there is a problem with a transaction. I learned a hard lesson (which cost me just short of $2K. Never again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No Money No Answers

    Posted
    Valerie
    • My Best Buy® MemberMember

    I processed a transaction and my card chip reader was not working properly, I manually entered the customers card information. He was with me and signed for each transaction. After waiting and waiting for them to review my account and submitting a bunch of personal information they requested. They withheld my funds (and are holding them for 90days until March 2019) and permanently deactivated my account. I have a few issues with this. When they did this, it wasn’t my first time using square. I processed several transactions already and had had used square for months prior. Second, I am the owner of a small up and coming handyman company it’s just my husband, one worker and me, I was waiting for my deposit but I needed to start the job, so I spent about $900 of my money on paint and materials while I got the deposit. So now I’m out $1930 from the labor, $30 Square charged me for using their service, plus the $900 I spent on materials. It’s Christmas time, I’m broke, we painted someone’s house for free and to top it all off, Square and their representatives won’t tell me why they are holding funds and why they deactivated my account. Matter of fact they won’t even answer my messages and emails. I tried calling and I get a recording. Awful. Don’t use square. They have terrible customer service. And don’t care about their customers.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    READ THE SMALL PRINT BEFORE USING

    Posted
    LYNN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used a PREPAID VISA card to test it with and they IMMEDIATELY DEACTIVATED MY ACCOUNT...No phone number to call, only via email which takes them 2 days to reply and now they will hold the funds for 6 months before paying be back. They said go in and refund...how can I do that when they deactivated my account....ask for refund for product guess will have to take back to Best Buy...hate it!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Credit card processing

    Posted
    Rhinomanz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    At first I loved the product. Easy to set up, worked well, simple. Until I ran some transactions. Customer service is horrible. Square will freeze your account and lock you out of customer service and access without warning. They are holding my clients money for 90 days and refuse to speak to me. It's legal and in their contract. Stay away

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    unable to find correct application for phone

    Posted
    cjh2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    while the actual product may work well, the instructions were not clear enough for me to identify the correct app to download on my phone to use with this product. I was only able to find apps that would upgrade a currently working product but none that would help me get started from scratch. I returned the product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Complicated

    Posted
    Char
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The process to set this up is not that easy. The verification for your banking account takes longer than stated and it is very hard to get in touch with a representative.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    does not work outside USA

    Posted
    saru9999
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed it to work in Italy, it does not.. no ned, returned. great return process.. poor purchase process ( clic and collect at BB needs Dramatic improvement)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    misleading info

    Posted
    Yuriy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    was purchased this card reader to find out that the chip/contact-less unit can not accept swipe card - still need to use dongle to accept swipe cards,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn’t work

    Posted
    Alison
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Could get this thing to work. Would not load. Tried several times with several devices

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Square doesn't fit my phone

    Posted
    ducks
    • Verified PurchaserVerified Purchase

    I have a pixel 3 and after waiting for this to arrive it didn't fit my phone

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor device

    Posted
    AllAboutTexh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The device errors a lot. Not worth the money. Sq takes over a week to deposit funds.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Square fees are not worth it

    Posted
    GabMarietweetss
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Invest in a chip/credit card machine to hold onto your money. Square charges more fees than a bank.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Box was empty

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased an empty box not happy.Empty box, empty box.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    AWESOME

    Posted
    Jskforever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    VERY EXPENSIVE FOR A CONTACT LESS CHIP READER ALSO KIND OF A PAIN TO PAIR NOT WORTH $50.00

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    ggosh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Awful. Charged it then went to use and error Product defective

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great product

    Posted
    mjarquin62
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only one star, because I'm Panamá; my country it doesn't work!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Credit Card Machine

    Posted
    Randy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This has been very helpful to my business. Great!!

    I would recommend this to a friend