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Customer Ratings & Reviews

Square - Square contactless and chip reader - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1135 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 24 Reviews
  • Rating: 3 out of 5 stars

    Sexy device but not perfect

    Posted
    PHC88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was a bit disappointed to discover that the contactless/chip Square reader does not have magnetic stripe reading capability built in. It came with a separate mag stripe reader (the old familiar Square reader that plugs into the headphone jack)—so if you're looking to have all credit card entry methods available, you'll be keeping track of two devices, not one. Another disappointment was to discover that while the chip reader works very nicely, it doesn't permit payment with a PIN. The buyer still has to sign on the touch screen... Not a big deal, but I thought the whole point of smart chips was to use PIN code as authentication...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good hardware, bad customer support.

    Posted
    nanners
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my mother in law to use when she sells crafts at events. The app and interface is easy to use but she ran into an issue and the company just refers you to a help forum. If you try to call the support line it, the ask you for a customer number which she wasn’t given so it just hangs up.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Doesn't always work

    Posted
    SToddE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought these to use at an event we were having and one was DOA - although it held a charge the phone couldn't find it - and one worked only sporadically. Still though, its better than typing in credit cards by hand when the device works!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fees

    Posted
    Peepspar5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love the fact you can accept payment from anywhere quickly. However, the fees are excessive. Also It costs more to hand key a card on Square then it does to swipe it. I'm saying I would recommend it, but be warned about credit card fees.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    GREAT WHEN WORKING

    Posted
    BIGSAM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This I thought was the solution! It is fantastic when it works. I found it worked sporadically for me and I think it may be based on your device's ability to either gain wifi access or maintain a connection to data transfer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Stops responding after few months

    Posted
    TVaid
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Takes too long to connect once after disconnecting, the reader itself stops working after few months. The Bluetooth connection is very weak on it. Always need to keep on charge to use it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not always reliable

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It came in handy at times but didn’t often use it because it failed me twice and I had to key in the card and take more of a hit on transaction fees

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent addition

    Posted
    Wafflebob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall a good and reliable device. Takes chip cards and smart phone payments well. Does not however have a card reader making pay stations look clunky and unprofessional.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    INVEST IN THE SMALL READER

    Posted
    Penny1012
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the two set and dont even use the inserter. It hardly reads the card. A waste of money for me, but the smaller credit card reader was a better investment.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not my favorite charge tool

    Posted
    ChefLin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a hard time keeping the Bluetooth connection - I wind up just using the phone attachment. It always seems to fail me when I need it most!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hard time tapping cards - has not worked

    Posted
    Floppy
    • Verified PurchaserVerified Purchase

    The small card reader that I plug into my phone works, but the larger device has not worked yet when just tapping the credit card. I will keep trying.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works well when it works.

    Posted
    PeoplePhobic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Generally it works well. I have had trouble connecting it on a couple occasions. The included mag strip reader works in those instances.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy to use

    Posted
    Julian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The item is easy to use once you figure out the basic features.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fast!

    Posted
    Cardreader
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works really fast but has to be charged frequently and drops the connection between my iPad and I have to re-pair frequently

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Won't synch

    Posted
    Dan1965
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Product won't synch with my android tablet. Frustrating. I use at mutt other business without issues.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It’s ok

    Posted
    Customer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this product to use while selling my products. It works as advertised.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Compact

    Posted
    Roro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Seems easy to use and is compact. Must be charged before using. Read instructions for further Bluetooth set up.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Base for point of sale

    Posted
    Board
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Decent point of sale machine that does what it is intended to do.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    new Square reader

    Posted
    Stratusfaction
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Takes a bit to understand in my mind, but will be a great investment once using it on the regular basis.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does the job

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Really pricy for the services tendered I mean they need to make a cheaper one

    No, I would not recommend this to a friend