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Customer Ratings & Reviews

Square - Square contactless and chip reader - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1133 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 146 Reviews
  • Rating: 4 out of 5 stars

    A Solid Point of Sale Gizmo

    Posted
    Wizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a solid Point of Sale gizmo for those who need to sell their goods and/or services while taking credit. Square has been an innovator in this industry and this reader is more proof, but the product needs some work. The package comes with a cable, the chip and NFC reader, as well as the separate swipe reader. The swipe reader is the same one they've had for years... but the chip & NFC reader (which works with both Android Pay and Apple Pay) is a solid looking and feeling gizmo. It looks and feels very much like a product made by Apple. The less than 5 star review is due to two issues: the iffy/inconsistent connectivity, and the super-easy-to-steal nature of this gizmo. Any bit of a delay seems to cause the bluetooth connection to be lost. I have an iPhone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for a mobile business

    Posted
    Vcam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We went to the square when the old credit card system became too expensive to maintain. This system is very fast simple and easy everyone has been complementing us on how fast it is. the only negative drawbacks I find are that the iPhone jack is not available any place but Square, itself I did end up getting one but I did have to get it through the mail, even the Apple store doesn’t sell it. And the fact that you have to decide whether you want to print receipts you need an old iPad to do that or get people used to emailing or texting receipts to their phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great tool to accept all new payment methods

    Posted
    DBatson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Square contactless and chip card reader is a great device to allow clients to pay with their chip enabled card or, the even better way, with Apple Pay, Android Pay, etc. All NFC payment types are accepted. When customers see the ease of use, they are surprised. The only complaint I have is that the actual device is very lightweight. I think Square would bundle this (for the same price) with the stand. I really think the stand should come with this reader. It’s almost necessary to prop up the device and make it easier to slide cards in without picking the whole thing up to insert cards.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product - with occasional hiccup

    Posted
    ArtBuster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unit linked quickly & easily to bluetooth - & functioned well to take credit card payments (with chip). It was my 1st time using a Square - & found it fairly seamless experience - EXCEPT: it didn't always prompt customer for EMAIL or PHONE - FOR RECEIPT! Note, this can happen if it's a repeat customer, but it is supposed to prompt NEW ones for phone/EM - for receipt. It worked correctly most of the time, but not *always* ... hope they address this soon!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy setup

    Posted
    LadyD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I haven’t really used it yet but the setup was easy. I was able to do a practice charge using my credit card and it accepted it easily and all the right lights lit up and I got a chance to choose email or text for the receipt. The transaction debited one account and credited the other account with no problem. I will be using this at an event within the next two weeks and I think (hope) everything will go well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Mobile Payment Solution

    Posted
    DaveKay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed a mobile payment device fro my business. The wireless chip reader module is great, especially when my phone is connected to a wireless network. The package includes the stripe reader too, so it was a much better deal than just the stripe reader alone. The traditional Square stripe reader is zippy fast, regardless. It's a trade off between speed of transaction and transaction security. It was easy to set up and worked perfectly after the wireless module was fully charged. Highly recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to set up

    Posted
    342177
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Square device connected to my IPad seemlessly which didn't surprise me but hey, better to be lucky than good. The real challenge is setting up everything on the Square application and that is where the work is. I am still waiting on bank verification and my advice to anyone considering this device is to start weeks/months ahead of when you plan on using it because there will be issues with setting up your bank account to use the Square reader.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Disconnected but when it worked, it was great.

    Posted
    HobbesGrrr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I brought this to an indoor show. It was connected to my phone via Bluetooth but it came disconnected several times and at one point I couldn't get it back without unpairing and repairing it. When it did work though, it was easy to use and worked well. The square software is nice too. But I noticed it is different on each of my devices: Laptop, android phone, and Samsung tablet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great for chip cards

    Posted
    Caligirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Square reader works great for cards with a chip. The mag stripe reader was flimsy, difficult to keep it stable when swiping cards, had to retry swipes a number of times before it would work, and in some cases it never worked. A combined swipe and chip reader would be much better.....like the ones you get from banks.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Square Contactless and Chip Reader

    Posted
    Cathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worked great for a short term need - Just remember to buy the adapter if you have a newer iPhone because the chip reader has the old pin plugin so you will need an Apple - Lightning-to-3.5mm Headphone Adapter This Apple® MD821ZM/A Lightning-to-USB adapter lets you connect devices that use a 3.5 mm audio plug to your Lightning devices.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for certain situations

    Posted
    Chakayourmastercommandsu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This works great for connecting a non WiFi device to your network via the Ethernet out port. As far as the WiFi extender I don’t notice any better signal than without it. For example I would always have one bar or no signal in my driveway and it’s the same with this device halfway between my router and the driveway. I only purchased this to connect a Non WiFi device.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for Contacless Pay & Chip Cards

    Posted
    CeCe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was so much easier to use chip cards with compared to the previous chip card reader Square had. There was only 1 person that used the contactless feature during my office fundraiser event. It worked well, but I’m unsure if there would be a lag or any snags if using multiple contactless charges in a row. I wish the reader wasn’t so expensive, but it is what it is.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use

    Posted
    Midwest
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This works for the new chip cards. Just insert the card and wait until the charge is approved. Works fast as long as you have a good internet connection which is crucial when it's busy. It says it should give you 12 hours of use. I had to connect it to a portable charger after 7 hours. Doesn't work with non chip cards but it comes with the card swiper for those charges.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    easy to use

    Posted
    Loiserrano
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The square card reader was easy to use and set up. The only problem we had was if there was not a transaction for a couple of hours it would disconnect and so it took some time to reconnect when a customer came in and paid with a card after being idle.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It works

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I took my first credit cards the other day for a total of 585.00. My fees were 15.50 approx. I am considering adding a service charge to those customers paying this way. It is a chunk of fees but more and more people are going plastic and I think it opens my customer base. So far I have not received any hidden charges.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy Set-up

    Posted
    JulieTSE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy to install and set-up. I loaded multiple Square readers to multiple phones so our employees can just grab what is available. The app doesn't always recognize a reader as available and it needs to be re-linked. It's a bit frustrating, hoping that we can figure out how to make this work seamlessly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The best way to register

    Posted
    Topher512
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been using square reader for a while now I'm an independent stylist and who pays with cash anymore so a credit card reader was a must have. It's super easy to use the app has how to instructions if you need them it was pretty simple to set up. It deffinately make check out very smooth and simple

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's bigger BUT it does MORE

    Posted
    Btownnj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love square. I love how the old reader was tiny and easy to use. This new reader is bigger and bulkier, but with security being such a HUGE deal these days...I love how it reads chips accurately and quickly. I never have to worry about fraud as much as I used to.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very convenient for customers

    Posted
    friendlyghost
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is very convenient for customers, with the majority opting for the use of the chip reader or contactless payments as opposed to swiping. Safer as well, with responsibility for fraud now on the merchant when swiping chip cards. Fees are reasonable, if not the cheapest on the market.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for Small Businesses!

    Posted
    Akuma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for a friend of mine to help her build her business out. Since then she hasn't had a single problem collecting credit card payments from customers. She's actually reduced her accounts receivable time drastically because of this device.

    I would recommend this to a friend