Customer Ratings & Reviews

The speakers are fantastic, great sound and I love them.

The service techs were excellent...did everything needed and on time

auto install guy was exceptionally nice and showed me how to operated

This is now the 2nd poor experience with attempting to have speakers connected in my sons car. The first attempt I had made an appointment with an agent through the 1-800 number because I was unable to get through to the local store. The appointment that I made was to install speakers, which I purchased from Best Buy, into my sons car. Upon arrival at that appointment, we were told that it was a 15 minute consultation and that it would be at least 4-6 weeks for installation. Not a happy customer after spending over an hour on hold to get a representative to make this appointment that really was not an appointment! After that debacle, I spoke with a manager and scheduled an appointment 4 weeks away on April 2. Well, that was today. In the four weeks as kids are anxious, we installed the speakers which were plug-n-play. But we encountered that the drivers side speaker was not working meaning a wiring issue. Upon arriving at today’s appointment, I explained the same thing. Here’s were my 35 years of customer service etiquette kicks in and I listen in disgust. The younger guy working tells me...well, it’s $100 per hour for diagnostics...don’t know how long it could take. He could have cared less! My response...ok. I moved onto the possibility of adding a rear speaker(larger box with speaker behind the rear seats of the hatchback) in the back of the car because I had removed the factory one that was there. All I did was disconnect the old one and remove it, nothing else. Again this young man goes on to say that it’ll be $400-$500 for the speaker and amp to be put in. I stopped and showed him the equipment in the back and stated that there was a speaker unit in the back and nothing else was removed. So why would we need to buy an “amp”. He tells me that’s what’s required. I’m not a car stereo expert, but I did not understand why I needed to add more equipment than what I took out. And he was not one to explain nor to care. All I can say is that that department must loose a lot of sales revenue if that’s the type of service you have! Two appointments, two times going away disgusted!

Nice neet install very pleased with the installer good job

Great Speakers and Installation!!!!!!!!!!!!!!!!!!!

Kept true to schedule time and did and awesome job.

These speakers do a good job and the sound is pretty good also. They are worth the price for someone on a budget.

Very happy with the work that was done. Would definitely come back

Great job good work sounds excellent service here.

Tech did an amazing job. very professional and friendly.

They did a wonderful job. I was done in no time. Great!

The Lansing store did a fantastic job installing my Amp. Sounds great!!

Sounds so much better than stock speaker and super fast fast install !!

Great product and I would definitely recommend Best Buy

The installation was quick and simple. There were no add on expenses.

I like that they where able to install it on the same day I bought my radio and two sets of speakers

I got clear surround sound in my car and a balanced base

Taylor did an outstanding and professional job installing my system.

Bought four 6x8 Kicker door speakers and the Hideaway sub ‘8. All installed and sounds awesome in my F150.