Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3587 reviews
(3,587 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor customer service from tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First we were told the tech could install the speakers in my sons bmw and then all of a sudden nope and when one of the speakers stopped working by son was told the factory radio was bad but the speakers worked prior to getting new speakers installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad messed up my car.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Best Buy install 6x9 speakers in rear deck of brand new car. Now I have vibrations in the deck area. And they broke the clips to interior trim moulding. The trim does not sit correct anymore.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was canceled because the installer didn’t show up for work, and I was told I would have to wait two weeks for another appointment. Customer service was trash!
No, I would not recommend this to a friendRated 1 out of 5 stars
Something isn’t right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers have a irritating distortion and make a loud buzzing noise while I drive!! I am completely unsatisfied with this install that was done at Best Buy on palm beach lakes fl by Jason!
No, I would not recommend this to a friendRated 2 out of 5 stars
Somewhat impressed speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not meet my expectation of speaker clarity and sound
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote start install did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did remote start- never worked properly - blue tooth would not connect to my vehicle when I tried to use it after install
No, I would not recommend this to a friendRated 1 out of 5 stars
Need training
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy associate was shown all components and completely messed up the install appointment. Where I couldn’t get anything installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Carpet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I get to deal with the carpet kicking out on the door sill trim piece. I love having to keep putting the carpet back under the door sill trim piece
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time to write to us and congrats on upgrading your car! We aim for these services to be completed in a professional manner and it sounds like things weren't completed in a neat and tidy manner. We apologize for any frustration this may have caused and would encourage you to reach out to your local store that did the install about this. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service was awful they charged me before even seeing my car
This review is from Standard Speaker Installation (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Who ever installed my system didn’t feel like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers we’re spendy and were installed incorrectly I’ve came back a few times but got nothing taken care of very disappointed
I would recommend this to a friendRated 1 out of 5 stars
stereo install and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.install was not done and left there 4 days had to bring back still not right spent a lot of money and have 2 amps all new speakers 6000 watts amps very poor install my alarm is messed up now and etc etc
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when technology doesn’t work the way we expect it to, and being without your car for 4 days can be a long time. We apologize for the inconvenience that this has been and encourage you to connect with the store regarding your services. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Mister
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to go 70 miles away to have my speakers installed, that's not right. I was going to but a radio to, but not i can't afford iy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stereo and speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well very disappointed they fried two stereos by booking them to wrong harness and speaker wire crumminess job very not happy with that department think they need more than six months training
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not do a good job installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wiring was done incorrectly and they had broken multiple retaining clips and multiple pieces of interior were left popping out.
No, I would not recommend this to a friendRated 1 out of 5 stars
still dealing with install issues...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still dealing with install issues... getting all kinds of high voltage issues
No, I would not recommend this to a friendRated 1 out of 5 stars
labor screw over
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the assiciate lied about the installation cost. false information
No, I would not recommend this to a friendRated 1 out of 5 stars
Another bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loose speakers in the doors Installer damaged door panel All trim rattles from not being reinstalled correctly Again no customer service!
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Upset with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never received the installation. Had so many problems with the installation staff. Very unhappy. It was awful customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
What a hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cancelled installation without providing reason. Had to go to store twice and make numerous calls to rectify. Seems like they understaff and overschedule their service department.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long to wait for installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the Best Buy products and was told afterwards that it would take 8 weeks before they could install them. That is way too long. Next time, I guess I'll have to go somewhere else.
No, I would not recommend this to a friend
