Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3587 reviews
(3,587 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
to a friend
Rated 1 out of 5 stars
Install only no tune
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers were installed technically but no integration with rest of the system. Sounded horrible, had to take to different shop to fix it all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Job wasnt completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt put my door panels on right if i knew that was gonna happen i would have just installed them myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor install and wrong brackets installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to purchase brackets twice and still install doesn’t work and have returned 2 times and 2 locations and still unsatisfied. Tired of the argument over it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the initiative to share your review. The goal is always to get installation services completed in one attempt, and if you are still requiring assistance with this work order, our Geek Squad would be happy to help. Please contact us at (800) GEEK-SQUAD or (800) 433-5778, so we can work together on a resolution.
Rated 1 out of 5 stars
Geek squad cancelled my appointment and I was NOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was cancelledby the Geek Squad and I was never notified
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad they have no time for you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give a rating due to not getting installed yet over a month they have no time for you
This review is from Standard Speaker Installation (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible install for car speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gentleman did not know what he was doing. he stated he was the manager of installation. he cracked my window glass and lost clips
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did absolutely no work on my vehicle and claim that they did, but couldn't everything was in it's original packaging without it being even opened.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having new speakers installed is always something to look forward to, so I’m sure you were excited about your appointment. We appreciate you thinking of Best Buy for the service, and we do our best to provide as many options as possible when it comes to car electronics. There are some factors that may prevent us from being able to install some devices into certain vehicles, and it is possible that may have been discovered prior to the packaging being opened. It would be difficult to speculate, without having more information about your situation. We do offer a free consultation service, and our Geek Squad Autotechs can take the time to recommend a product or service that we may be able to assist with. If that would help, you can use the provided link to get that scheduled. http://bby.me/teppe.
Rated 1 out of 5 stars
Terrible customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to travel to other cities for most of my car audio installation due to my local store not having enough employees.
This review is from Standard Speaker Installation (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
not really good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this service online . and was not able to use it . i am still waiting for a refund.because i needed done the day of the purchase and best buy couldn't accommodate.
This review is from Standard Speaker Installation (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Jerman go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not install my speakers and make them function.
No, I would not recommend this to a friendRated 1 out of 5 stars
Check on my service install nov 7, 11am
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my service it’s November 7, I just picked up my item. I’m waiting, I hope I wasn’t taken off the schedule.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged twice. They were dishonest about what was covered. I had to pay for what I was assured was covered.
No, I would not recommend this to a friendRated 1 out of 5 stars
incompetent tech installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad canceled my install appointment, told me their tech was not compent enough to do the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They destroy my panels and I have to take it to dealership to get fix
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer put my passenger side door back together incorrectly. The sliding lock was put back backwards during installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to post your review. There's nothing quite as frustrating as having a service performed and discovering that it wasn't completed as expected. If you haven't already done so, we would recommend revisiting the installation bay or setting a new appointment to have the issues addressed. You can visit us online at http://bby.me/excxg to schedule your service.
Rated 1 out of 5 stars
POOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT TOOK 6 TRIPS 2 GET ALL THE SPEAKERS INSTALLED. RIDICULOUS.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly done doors and back vibrate worse now than they did before install!
No, I would not recommend this to a friendRated 1 out of 5 stars
Check to make sure you car is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was missing a door handle cover for my vehicle and can't get a hold of the car tech because calls never go through
No, I would not recommend this to a friendRated 1 out of 5 stars
Car speaker install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the speaker was left loose. It took over a month to rebook.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible workmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech broke both door bezels and door latches installing door speakers. Promised to replace but never did! Sad
No, I would not recommend this to a friend
