Customer Ratings & Reviews

The agent was prompt in attending to vehicle , installation time was what was quoted.The price was less than what others quoted.Car was neat clean upon return speakers sound great.

The technicians install my speakers quickly and professionally. Also gave me great information on potential further upgrades.

Excellent service. Friendly crew, and they will help you choice the best item for your car

Installation was fast and easy. Techs definitely know what theyre doing. Ive brought multiple cars to them over the years and will continue to do so. Thanks best buy brandon!

Jim is awesome to work with. I have had him do two separate installs on my Dodge Ramaster van camper. So efficient and explains everything so well. Very happy with the service he provided. It’s really hard to find technicians that are good at there job and personable too.

Victor installed my speakers and Amp, it was done in the time frame that was estimated and was done correctly and clean. I will recommend him at the Best Buy on N. Decatur to anyone looking to have car audio installed and I will definitely be back for more upgrades.

New speakers work fine. I was told originally that the speakers were fine only to have to come back b/c one of them stopped working. Also, replaced speakers were not given back. Box only contained the new speaker covers and wiring. I’ll only have to trust that the new ones are actually installed. I assume they threw away the old ones

Did a great job friendly and squeezed me in so I didn’t have to wait forever cuz they messed up the time zone

Love my speakers and radio they installed but my own issue is when i called Sirius xm to have it turned on they told ne i couldn't.

The guys at Best Buy Hiram did a fantastic job and were very quick!!

Kenny has worked on multiple vehicles with multiple set ups for me over the years (20 including Carlos and Heath as well) No issues, professional, attentive, friendly and knowledgeable Always used Best Buy for my after market sounds

Great product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I walked into my local Best Buy store uncertain if I needed to replace the factory radio or just the speakers. The BB associate in the Car Audio Department admitted that he was uncertain which I needed, based on the symptoms I was describing. To his credit, he recommended that I drive around to the back of the store and ask the Geek Squad "Car Audio Installation" guys for their recommendation. I did that, and they quickly diagnosed the issue/recommended a cost effective solution. They pointed me to a pair of "on sale" door speakers, offered to work me into their schedule since I was already there, and had me on my way within less than 90 minutes. The new speakers turned my wife's "can't get the radio to work" complaint into a "best Mother's Day's gift you've given me in years" solution! Thank you Geek Squad!!!

I got a call from Ian about an hour before my appointment time. He wanted to see if I could come in early n get a jump on my speakers. Luckily he did, the job he was about to take on was about to test his patience to the MAX. LOL. before he started he looked at the components I brought n quickly surmised that what I had, wasn't what I should have had. Speakers were wrong size, and full range. I should have come with the correct size and subs. Smh.... my fault man. Although he looked over everything and said he could make it work, and work well. Amongst the surmounted difficulties that he could not have predicted, again, my car being a joker, he succeeded on fitting and fixing up my whole system! Lemme tell ya. He mentally strong, smart and determined individual. He did for me everything he said would plus a mountain sized amount more that was unexpected. I can't say enough good things about these audio tech guys at Best Buy in Vestal. I'm a very satisfied customer.

The same young lady at the Downers Grove store installed a new head unit and new speakers into my wife's Jeep Wrangler over the course of two different weekends. On both occasions she did a fantastic job. She is also very knowledgeable and able to explain things in terms non-car stereo people can understand. She also came across very trustworthy in terms of advice concerning which head unit / speaker combo to go for. Highly recommended.

They are awesome! Very quick and very helpful. Will definitely come back

Don Iwig did an excellent job and was very knowledgeable and thorough at solving the problem with the system and installing the new speakers.

Very good services cool guys they woor good and clean

They they called me and told me my car was ready to be picked up and I told them I was on my waybut they didn’t wait for me to get there so I had to deal with a best buy team member

The guys that installed my speakers observed some other issues with my existing audio system and fixed all my issues; fast..! They were professional and polite..! I would not have wanted anyone else..! Thank you Anthony Rouba