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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3566 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 3,566 reviews
  • Rated 4 out of 5 stars

    Work was done professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am writing this review in regards to a car audio installation that I recently had done. I scheduled in store for 2 amplifier, 2 sets of door speakers, LC7I converter and for subwoofer installation. When I arrived at the store to drop off my car. I was told by the installer that they didn't scheduled me enough time to do the whole job. I should have been scheduled more than 4 hours. I was pi$$ed to say the least. But I wasn't mad at the installer because he had nothing to do with it. After we talked and scheduled for the rest of my car to be finished. The installer got both sets of door speakers installed. He also got the power wire ran back for the amplifiers. The work was done nicely and my speakers sound amazing. Can't wait to hear what they sound like with a amplifier on them. I would have given 5 stars if it were not for the mess up that occurred. Moral of the story double check and make sure everything is correct when you set up for the installation. Mistakes happen and it is what is! I will do another review after my music is finished being installed the 1st week of February!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke my driver door armrest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to drive almost an hour away to have my front speakers installed because neither of the 2 Best Buy stores in town had a working install department due to lack of staff. The location that did the installation was friendy, knowledgeable, and actually saved me some money by swapping to different speakers. The installation didn't take very long. Sadly, the tech that did the install broke one of the retainers that hold the driver door armrest face plate in place. They didn't tell me about it, and I didn't notice until I got home that the plate was broken and loose. I should have called them to let them know, but I didn't want to deal with a store an hour away and end up driving back and forth to them who knows how many times for them to maybe fix/replace it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my car speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one is perfect. They did a real good job. My car doors looked just as good after the speaker installation as it did before the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with install, no broken clips or sections of the dash. I have a 2007 vehicle, and Payton took amazing care of it while taking everything apart for this job. System going strong after a couple months now, the wiring was installed cleanly and Payton (in Grand Junction, CO) did a killer job on the total system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kicker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, loving that extra bass they kick out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install of speakers did not take long when I came they were ready to work and started in time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consulted with Audio Installer Mike Pieceynski Best Buy store 1451 for my 2016 Nissan crew 4door. He was awesome and it felt more like an collaboration than …sell me some Kickers and on to the next install. His audio knowledge was right-on as we worked out the details and he was super excited to do this build. I knew I wanted to use the Alpine PDX 400w amp instead of replacing my factory head and a compact sub under the seat. He suggested the JBL BassPro 8” sub and JBL 6x9 3 ways in the front door panels and JBL 6.5 2 ways in the rear. I wanted clarity, every acoustical detail, like a live stage. He set the door speakers to mid and high only and w/ bass phased out of them. I listen to music using high end Sennheiser headphones and the reproduction of this setup in my truck is amazing (proper acoustic staging in an auto is impossible) but this sounds pretty awesome. He delivered! He offered to tweak it for me for free if I needed it later, but it sounds insane like it is. They are lucky to have Mike at their store and his work was exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truck speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs at Best Buy Humble, TX did a great job of installing Kicker truck speakers. I am very satisfied with the service they performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my new speakers in great time. Was very knowledgeable of product and installation. Sounds good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was outstanding nice and she knew what she was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Required my stereo system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation guys did a great job. Kept me abreast of what I needed and made suggestions on products needed for future installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker installation was fast (under an hour) and the guys at the desk and who did the install were super friendly. It was a little confusing to find the service center at first though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ralph is the BEST Best Buy installer that I have worked with at various stores through the years. I live in San Marcos and although there are other store closer to me, I bring my vehicles to him because I know that he does quality work. He provides exception service and is extremely knowledgeable about the products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who installed speakers in my wife’s car did a wonderful job. Knowledgeable, carful with the car and friendly. What an asset to the store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and done very well, i have had no issues in the last 6 or 7 months. Very pleased and will return when i need something else done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Car Speaker Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed 2 sets of car speakers in my front and rear doors. The agent was clearly knowledgeable on car stereos. Thanks to another agent being freed up, the work was done well before the estimated time. The agent noticed that one set came with their own spacers so I was able to return a set back to Best Buy. This was much appreciated. In addition, I had mentioned that I might want to replace the head unit in the future, so the agent did a lot of research because the head unit is integrated with some car engine settings that could be lost with just any new head unit. Very pleasant experience overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service = the technician was very friendly and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great insatall experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insatall went very smoothly, the guys were very nice. I felt at ease knowing they were very knowledgeable, and they had the job done in no time. I would definitely recommend these guys for all of your car audio needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased replacement door speakers for my car and the install techs did a great job putting them in. They were polite and detailed with install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rey was the gentleman who installed my new speakers in my car. I couldn’t be happier. He was very helpful before the installation, by discussing with me the quality of my speakers/amplifier, and checking my car to see if he can instal the speakers. The new tweeters for my car required special customization to fit in the factory tweeter’s location. Not every technician knows how to perform custom jobs, but Rey does. Without his help, I am not sure how/where I would get my tweeters installed. All of my speakers were installed professionally. After the installation, my car looks like it did prior to the installation; my car looks factory built, but now it has a Hi-Fi sounding stereo system. It took a few weeks before I could get an appointment with Rey, but it was worth it, knowing I had a professional working on my car who could do the job, and do it right.

    I would recommend this to a friend