Customer Ratings & Reviews

Your agent was great, he installed my stereo and speakers and it sounds GREAT!!!

The installer was super nice and made sure everything was hooked up perfect.

Installation guys did a great job. Kept me abreast of what I needed and made suggestions on products needed for future installations.

No one is perfect. They did a real good job. My car doors looked just as good after the speaker installation as it did before the work.

The tech who installed speakers in my wife’s car did a wonderful job. Knowledgeable, carful with the car and friendly. What an asset to the store!

Agents installed my new speakers in great time. Was very knowledgeable of product and installation. Sounds good!

Installation was quick and done very well, i have had no issues in the last 6 or 7 months. Very pleased and will return when i need something else done

Install of speakers did not take long when I came they were ready to work and started in time

I purchased replacement door speakers for my car and the install techs did a great job putting them in. They were polite and detailed with install.

Mike did an excellent job installing Alpine front speakers in our 2015 Toyota Corolla. He explained everything before I bought the speakers and communicated with us during the process. The speakers work great. The car was picked up in the same clean condition as when it was dropped off. I would recommend Mike to anyone.

Great customer service! I purchased speakers thinking that I needed them. Geek squad Figured out that My speakers were just not hooked up properly. I was able to return and get my money back and only charged for the service and rewiring the speakers I already had.

Had Aaron and the Best Buy Squad in North Charleston SC replace my old worn out speakers in my 2012 F150. They were fast, friendly and efficient and will use them again

Best Buy can vary as much as any other place. I personally know and have met some Geek Squad CarFi installers who are fantastic and dedicated, and I've also met the more incompetent end of the spectrum. Dalton Blake “Auto Tech Installer II” did a fantastic job! His knowledge and workman ship was excellent. I had a stereo installed in my 2011 Toyota Tundra SR5 “Pioneer MVH-S622BS & four Rockford Fosgate R165x3 6.5 180W 3 Way Speakers”. I highly recommend Geek Squad in Hot Springs Arkansas.

I was upgrading my car speakers from stock to Pioneer brand and I actually could only buy one pair at the time so I had them installed on two occasions. Best Buy was great throughout. I paid for everything at once so all I had to do the second time was make an appointment. The installer, Angel I believe, was fast, gave me advice on other products and did a quality job. He let me test them before I left and gave me the old speakers to keep. He said if I ever sold the car that I could come in and have him remove the speakers and install the old ones again. And there's a lifetime warranty on my speakers meaning if I ever have any problems with them I can go to any Best Buy in America with my receipt and they'll fix it, which I have done at a different Best Buy already and they were perfect.

Great sound quality, loving that extra bass they kick out

I had speaker installed Honolulu branch and I had to go in 3 different times. 1). The speakers mounts were not installed properly so it made my door panels rattle. 2). The speaker connectors were not crimped properly so they came disconnected first ten minutes after another 2hr install. 3.) waited 3 hrs and they still couldn’t fix rattle on doors. I went to Aiea geek squad and they recommended dyno mat and it only cost $25 for both door panels. They solved the issue with in minutes and worked on my car for 2-3hrs and came out with clean crisp audio and they didn’t charge me for install since it was there Best Buy audio in Honolulu that couldn’t figure out the problem.

Installation was fast, friendly and spot on! The staff at the Tinley Park store is very knowledgeable and attentive.

Dan was very professional and knowledgeable about how to install and what was needed. I arrived with frustration because my speakers were stolen and left with a smile because of Dan.

Very nice workers. I have used them twice for car speakers. They did a great job and always did faster then they said they were gonna be done with it.

Setting up the initial install was fine, but when we had to made an edit to what they were actually going to install BB fell apart. We tried to modify online, nope. Tried to call the local store, nope, got transferred to a call center in Arizona, put on hold for 40 minutes, then told we cant do it over the phone. Went into the local store, they made notes. When we arrived for the actual install it was still set as the original request. BB gets an F for that. However, John, the installer, was able to accommodate the change as long as we could leave The vehicle for a few hours. He did a great job installing speakers in an 04 Tacoma (the rears are a lot of work). BB gets an F, John gets an A for recovery and quality install. Ironic, I don’t think John is actually a BB resource! Moral of the story, be sure you know exactly what you want them to install. If it changes (say you buy more equipment from them) you might have to set up a completely different appointment for it.