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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 129 reviews

Rating Filter

64%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 129 reviews
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful with my questions and installed the dish on my roof, ran line into room I chose. He cleaned up everything inside and outside, and made sure everything was working properly .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting someone to come and install this was a pain in the …but finally when the kid came to do the job he did more than the other guy he was not able to get the job done because we didn’t have service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paid for installation but service was never done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was never done and I have been charged for it. I requested a refund but this store is asking me to call different numbers and no helping at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't give negative stars.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. It's not Geek squad, they contract it out. I have now wasted two full days waiting for them, and still haven't even received the device. Save yourself some frustration, don't bother with this service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad can't install Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to finish install. Tech was a great guy, but noone at best buy has any experience installing. It was a nightmare trying to deal with best buy. I had to spend hours learning how to finish install myself

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon’s experience and knowledge showed during the install. Was able to answer all my questions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor by the sale representative for selling me and setting up tine for home insulation for my starlink and i find out later that they done installs over the winter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing and so friendly. Answered all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came was extremely nice and helpful. He installed the satellite on the roof.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Starlink quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and mounted my Starlink and set up our modem. Works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT WASTE YOUR TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not order this service they will trying take all excuses not get the job done right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient installation of Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new satellite antenna was mounted efficiently and following my wishes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installed poorly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation only lasted two weeks then it moved and it's reception was reduced to 50% maybe

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't Geek Squad, but this guy was great that came out!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Buy Contracted Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use the Best Buy contracted installers. They came two times and always had an excuse for why they couldn't do it. We used a private company and they were awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    very poor contractors for best by .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was never installed by the contractor .had to cancel the install and do it my self .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a very good job.. Even tho it did take him a bit to install it but other than that everything was perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    geek squad did a terrible job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took weeks to install it and it still doesn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad canceled Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy said they would install the STARLINK and then they refused to install the starling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was expecting geek squad pros with experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Several contractors have come and gone. It is installed improperly and doesn’t work

    I would recommend this to a friend
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