Customer Ratings & Reviews

This service is disappointing; The first time I scheduled this service I had planned for a roof installation. The installer called me the morning it was supposed to be installed to let me know that they could not install on a roof for insurance purposes. This would have been nice to know ahead of time. I had to order the wall mount and reschedule for one week later. On arrival, the installer let me know that he could only install this as high as he could reach as insurance wouldn't let them use ladders for installation. This also would have been nice to know ahead of time. My receiver is now installed approximately 6 feet from the ground on the side of my house and facing east because that's the best he could do. I decided to see what I could do with it where it is. I attempted to set up my service via the app and after about 2 hours it tells me that Starlink is misaligned by 72 degrees. Now, I have nothing against the installer as he was a general contractor who did a great job with the install itself; he hid the wiring as much as possible and made sure he left the work area clean. If I could give him 5 stars, I would. I was under the impression that the installer would be someone who is familiar with Starlink and what direction it needs to be facing and such, this installer said it was his first Starlink installation. I get that everyone needs a 'first' but he should have been given some information on how this needs to be installed to be functional. Overall, I'm disappointed with the lack of communication with BestBuy from the roof installation, ladder use, and not letting the installer know what to expect. I am going to have to hire someone else to properly mount my receiver on the north side of my house in order to use Starlink.

The person who installed it did a great job. It looks nice, it works, and it took very little time.

Came out drilled holes twice in my house System barely worked after install. we had to hire another local company to come out and do it the right way they have been in business for years. Should’ve hired a private company from the start. We ended up using them for the install on our camp up north as well.

Got everything I needed and answered all my questions. Go Geek Squad!!

The installation was on time, fast and verified. They did all drilling and sealing needed in the house in order to have the Starlink set in the roof.

Installation of my Starlink system was a breeze thanks to Rick, my service provider. Knowledgeable and professional, but listened to my concerns, addressed them first. Great guy.

Not Best Buy employees they hire simple handyman that don’t know how to get it installed a simple Google search for Starlink installers USA will get you better results with better reviews and real professionals.