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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers recognize that the USB 3.1 Drive Enclosure for M.2 NGFF Solid State Drives has a compatibility issue. Specifically, customers have mentioned that the enclosure is not compatible with NVMe drives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Rated 5 out of 5 stars

    Fast case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case enclosure works great for windows surface pro 4 ssd.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Did not work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although BB computer experts recommended drive it didn't work with my 1T SSD. Called StarTech who advised enclose not designed for my SSD. Don't trust BB experts. What they recommend is not always correct.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Connection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use a external NVME storage option but the case has had issues since day one. The connection via the usb cable keeps dropping. I would not recommend this product. It has a very cheap feel to it.

    No, I would not recommend this to a friend
    • Brand response from StarTech.com Support
      Posted .

      We do apologize for any inconvenience this may have caused. We would like to look into the SM21BMU31C3 with you. We have phone support (1 800 265 1844) available from 7 am to 9 pm ET Monday to Friday or you can connect with us via live chat from Monday to Friday 7am to 9pm ET. Brandon, StarTech.com Support

  • Rated 1 out of 5 stars

    Disappointed... did not properly interface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The socket to interface with my M2 SSD did not work ... this item did not work!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Limited and fragile design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it does work for older NGFF drives, it does not work for newer NVME drives (clue is that the NVMEs seem like they are about to fit but never slide in completely). Uses fragile screws which feel like they will get stripped, and can also get easily lost. The competition works for both NGFF and NVME, and has no screws.

    No, I would not recommend this to a friend
    • Brand response from StarTech.com Support
      Posted .

      We do apologize for any inconvenience this may have caused. While we do have newer models that support both SATA and NVMe, the SM21BMU31C3 is an earlier model that only provided support for B-key SATA based M.2 drives, and will not work with NVMe. Brandon, StarTech.com Support

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