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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 997 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Arctis 9 Wireless Headset's superior sound quality and comfortable design, frequently praising its long battery life and convenient Bluetooth connectivity. While some users noted the price point as a potential drawback, others expressed a desire for improved volume and bass response. The software also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 997 reviews
  • Rated 1 out of 5 stars

    headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good feeling on this one, sound quality is medium, mic quality is bad, dont recommend this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money.Awful sound quality and uncomfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy from Best Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy from Best Buy Bad buisness practices …

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing !!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!! Feels amazing !!! Outstanding work !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HEADSET

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOUND QUALITY IS NOT GOOD, CONNECTIVY ISNT GOOD AND NO BATTERY LIFE INDICATOR

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bugged Dongle Firmware 2023

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a firmware update that will brick the wireless dongle - bluetooth to other devices will still work. Return from the holidays. -Feb 2023

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a better pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The on button is stuck on, they are no longer usable after just a few weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can barely hear anything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy, I can barely hear anything with the volume turned up as loud as it can go

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No USBC Charging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software was horrible and never quite worked correctly and the last straw for me was it didn't have USBC Charging. I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wont recommend this.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after a week when the power button gut stuck on contact.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the money constantly disconnects

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    constantly disconnects horrible headphones and installs like 6 unnecessary virtual mics and headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is no good. I can hear alot of noise and i cNt really hear my team mates and i can hear my echo

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality Barely could hear the sound when on high .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bass enhancement settings cause loud sharp painful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Random loud high pitch noises, read its a known issue. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device doesn’t turn on unless plugged in. So I’m stuck 3 ft from my pc.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it sound poor I the quality no good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wont stay charged

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are about 6 months old and no longer hold a charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible battery life and you have to factory reset to charger

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort, Sound quality

    Rated 5 out of 5 stars

    Works as advertised, very happy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly comfortable. These are some of the few headphones I've ever owed where you can forget you are wearing them. The Bluetooth functionality is a great feature to have. When using on the PS5, the audio is plenty loud for most games but does not get as loud as other Steele Series headphones I've used in the past. Overall very happy and would purchase again for the price. My only 2 complaints is that in 2023 is still charges from a Micro USB, not type C. And the microphone is very sensitive and picks up a lot of background noise like fans a little too well

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Almost Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with great sound quality for gaming. It would be 5 stars but the headphones slip off when moving your head to bend over and pick up stuff since they sit on your head loosely. The adjustment strap helps somewhat but I still worry it will fall off.

    I would recommend this to a friend
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