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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,514 reviews
  • Rated 5 out of 5 stars

    Great headphones for rmthe price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are amazing i can connect to my phone play music and video games at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price headset. Great clarity. I can talk without hearing an echo. I highly recommend this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well has good quality and have had no issues with connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for all the online gaming i do at home. Great purchase

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Horrible wireless connection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1-Star only because 0-Star is not an option. Sadly these head phones lose connection with my Xbox Series X constantly even though they are 3 feet apart with nothing obstructing them. Every 5 minutes... and if I walk 10 feet away the connection breaks also.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    SteelSeries Arctis 9X Wireless Gaming Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son as a Christmas present. He finds the headset very comfortable and the sound is excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what i is expected

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset, make sure is used for Xbox or mobile Bluetooth only. Not pc compatible unless using aux

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Best Buy was amazing with the warranty and the shipping was so much faster than we expected. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and would recommend it to a lot of people that buy a Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SteelSeries - Arctis 9X Wireless Gaming Headset for Xbox Series X|S, and Xbox One

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Reset alot...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset disconnects a lot...have to turn off and on way too much to reset it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nope

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very soon after purchasing, the blutooth capabilities stopped working. It no longer connected to my console or any other device and quickly became useless.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    $200 paperweight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently buying a replacement after a week. Don't waste your money. For the love of gaming gods, DO NOT BUY THIS PIECE OF JUNK. Microsoft knows there are connection issues and "currently has no timetable for firmware updates". If you want to hear pure, 360* static, ignore this review.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Product and delivery is what was expected. Got it before the holidays which was the goal. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves them! Has bought Turtle Beaches forever and bought these this go, couldn’t complain at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, unfortunately it does not work with my 2020 13 inch MacBook Pro

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gaming

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine didn’t connect without my controller being in scab mode for blue tooth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Crackling Rosie get on board

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a fan of steel series devices but these would crackle up every time I used them with the Xbox.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time we connected it wasn’t working and the tv screen changed it was bad really bad

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality is decent but the inside components are cheaply put together. Plastic connectors holding ear muffs on break leaving just wires holding it together. Smh and Steele series customer service is a joke, in my opinion stay away. Not worth the money or hassle.

    No, I would not recommend this to a friend