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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,514 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is great, connects to Xbox Series X without any issues. Built very well and has great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding Xbox One Gaming Headset.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the ABSOLUTE BEST Headset I have EVER owned for gaming. The Sound quality and mic quality, and long term comfort while gaming for hours is OUTSTANDING. If you're looking for a superior Headset for your Xbox One, please buy this one, you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Connectivity can be a little weird at times.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Expensive but work well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of these after an argument with my roomie about the type of video games I was playing. (She apparently does not appreciate Resident Evil, lol!) Anyway, these headphones are solid, but expensive. Overall, I feel satisfied with the purchase but felt that they could have been cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reliable and Amazing Sound!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrated Xbox Wireless Connectivity: Connect Directly To Your Xbox Series XS Or Xbox One Just Like A Wireless Controller, And Start Gaming In Seconds With No Cable Or Dongle Required Bluetooth: Simultaneously Connects To Bluetooth And Xbox To Mix In Music And Take Calls While Gaming, Or Use Wirelessly On The Go With Your Mobile Device Clearcast Microphone: The Arctis Mic Uses A Bidirectional Design, The Same Used By Aircraft Carrier Deck Crews, For Superior Noise Cancellation So That Your Voice Sounds Clear And Natural Award-Winning Sound: The Award-Winning Soundscape Of Arctis Emphasizes Subtle, Yet Critical Sounds To Give You An Audio Advantage Very Reliable and Amazing Sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Look Great, Feel Great, Fail To Work Correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the headset while I was wearing them and while they were working. However, I bought these because I loved that they would allow me to work and game wirelessly from both my Xbox and PC and supposedly at the same time. I did not have the connection issues to the Xbox that others did but the second connection would drop every other time I used them. Also if I was trying to game and listen to music at the same time one of them would stop working which was very annoying. I ended up returning them which was really disappointing because I really wanted these to work for me. Overall, the build quality of the headset was great but the operational issues were too much for me to put up with in a $200 headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, easy to use, but Disconnects frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Great replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because my other headset broke. Only thing I don't like is when the battery runs low the voice chat seems to get a little choppy... Headset is isolating. Cannot hear what's around you. Added Bluetooth is a nice feature. Have it hooked up to my phone so can hear it when it goes off. (Drains battery faster though)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headsets around. The quality and sound are out of this world. The battery life is amazing as well. I bought my whole family a pair of Artics as I use it for my PC as well. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Best headset!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One button synced with my Xbox one X. Can be paired to your phone by Bluetooth so you can listen to music from your phone. Has a game/chat dial. Volume dial. Total surround sound. Can hear where footsteps and bullets are coming from. Got these on sale for $179.99.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Xbox proprietary connection is terrible w/ series9

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MUST READ- issues with xbox series x... since xbox uses is one proprietary wireless connection you are forced to use this to connect the headset. But once you do, your xbox will get confused between your controller and the headset. This means, when you have both connected and want to power off your xbox with your controller, the console will power right back on because your headset is connected. So you will have to power off your headset and then turn off the console vi a controller. If you make the mistake in powering off your xbox off by controller and it automatically turns on due to your headset connection, then your controller doesn't work at all! This forces you to then have to power off the headset, and then xbox (in that order) by hand, then turn the xbox on by hand to which your controller will finally connect. Quite the mess and puzzle to figure out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Xbox? Look no further.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty sure this is as good as it gets for Xbox headphones. Absolutely fantastic. You can connect it to your phone simultaneously and Listen to music while playing on Xbox. Great battery life. It you’re looking for an Xbox headset, this is the one.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. Very comfortable and easy to use. The microphone works really well also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very nice headset but pairing with mac has issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're nice and comfortable and have excellent sound quality. Works great with mobile devices and xbox but there's an issue with connecting to my mac. If I turn off my keyboard and mouse then turn on the headset it works as intended, but if I turn on the headset then play anything from the mac it will turn off the headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for 3 years and it still works excellent, I recommend it. and it has very good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Big dude, big head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, dials and adjustments are easy to use and nicely placed. Minus one star for these are for medium to small heads. With a big coconut I find the mic To be a little bit far from my mouth Which can make it difficult to be heard and the head strap a little small with poor adjustment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Simpily Awsome

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a pretty long battery the sound quality really good and I haven’t had any connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Steelseries Arctis 9X Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and directional sound is on point for first person shooters. You can hear footsteps and other sound effects easily and be able to tell direction and proximity. Excellent headset for both gaming and bluetooth use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Good sound but connectivity issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and ease of use not a problem, Got these for my xbox and replace them twice within 6 months. Issues I had is they either kept disconnecting or had a bad static feed back.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey but has good features. It can connect to your Xbox and phone simultaneously. I chat with my friends on the Discord phone app and play Xbox games while using this headset. You can adjust the volume to hear chat more than the game or vice versa. Also, the fit is nice,

    I would recommend this to a friend