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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,514 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    kid wanted new headset.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was going back on forth on this because of price. Ended up getting it for the kid and he loves it. has great sound quality, mic, and good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was comparing to the turtle beaches, these were a little pricier but I love the build quality and comfort, totally worth it to me

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome . Can’t beat the comfort of the headset , soft . The noise cancellation is excellent, makes a big difference with communication .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great Headset

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset, very comfortable and the dual bluetooth is so useful

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    xbox headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there very comfortable and sound very good and i like the mic how you can move it in out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mixed feelings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. I have the headset hooked up direct to xbox one wireless capability and at least once, sometimes several times, every gaming session I try to enjoy the headset will cut out and lose connection and sometimes just turn off. I then have to reboot the headset to have it connect again. This will happen mid game too. Its fully charged and fully updated but still happens. I returned turtle beaches for these and not sure it was smart. Purchase at your own risk!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Steel series

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I’ve bought. Extremely comfortable and sound quality is top notch. Used to be a turtle beach guy but not anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones but Mic could be better

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great but when I got them I had an issue with the mic a bit my friends couldn't hear me. I had to download the app for them and play with the settings a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    9x

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headset for Xbox, super comfortable and much better than turtle beach and lucid sound headsets I’ve used in the last

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    A lot of connectivity issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great but connectivity issues were far beyond understandable, there is no excuse for how bad this headset issues are, I would totally suggest you look somewhere else, I have the same issue every time that I try to turn my headset on, I need to remove the padding and press the reset button, my return time ended up 3 days ago, I might sell them because I'm getting tired of dealing with the same thing everyday.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    It’s okay, intermittent connextion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, it’s not worth it. They quality of the sound is good and the universal use of cross platform makes it viable. Other than that... it sucks. It doesn’t connect to the Xbox One like it should and I’ve tried everything. The light on the headset just blinks blue and white. Also, during loud sound effects the headset cuts out or even shuts off completely. For example, any explosion will cause audio lag resulting in popping and headset disconnection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Five star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone's quality is great. The headphones sound is crisp and clear blocking out external sound. They are comfortable to wear for long hours.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    THE BEST!!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband to use with his Xbox One S, works flawlessly. He loves it, the sounds is clear and it fits great around the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Steel Series Arctis 9x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 things to know: Great Sound Comfortable Easy to connect Features are second to none

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Artic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds pair's easy with no hassle with my xbox series x. Doesn't hurt the ears and fits nice on someone with a big head.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    They’re alright

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good sound. Used them to play FPS games, however I expected them to last more than 7 months considering I didn’t use them very much. The plastic parts break pretty easy.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great headset for Xbox!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial set up was super confusing but after watching some videos online I finally got it and now it’s super simple to use. It’s lightweight and I forget I’m wearing it sometimes! I would recommend this to any Xbox gamer who wants a wireless headset. When having the headset connected via bluetooth the mic quality severely decreases so I wouldn’t recommend using this to talk on anything else but the fact that I can listen to music on my phone, hear the game, and talk to my friends at the same time is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid wireless headset option for xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a solid headset option for anybody looking for a neutral sounding wireless pair. The strap isn’t the most adjustable but is very stretchy so it works out. Mic sound is amazing, cuts out almost all background noise. Easy to hear directionality when playing fps games.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    It's not bad.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not to bad a bit cumbersome to connect everytime though.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good headset with glitchy voice coms (update fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset, had issues with getting the cat connectivity going and have had cut-out issue multiple times. I believe the update has helped to resolve the issues.

    I would recommend this to a friend