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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,514 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Nice headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headset, very lite on your head compared to alot of headsets, sound quality is very good, and mic is very good

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up getting these and I love them, very comfortable and adjustable. My only complaint is my ears touch the inside of the headphones the whole time, I reached out to steelseries and they told me to purchase the leather ear pieces (another $25). My best friend also has these and she has no issues whatsoever. If you’re going to be wearing headphones for a long durations - these are the ones to go with, hands down. Spend the extra money (if you can), you won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset. They battery life is very long as well as the comfortability is really nice!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Well built for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked how light weight they fell. They also work well with glasses. Having the mic retract is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The perfect set for boys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, they are very comfortable and they are noise cancellation. Definitely recommend spending the money

    I would recommend this to a friend
  • Cons mentioned:
    Connection, Range

    Rated 1 out of 5 stars

    Poor Quality with Xbox Series X

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is known to have issues with the Xbox Series X. You will see online how there is a 'critical software update' that is supposed to fix these issues, but it does not fix all the issues. Many users (including me) have had non-stop crackling issues with the audio while in game. You need to be about 5 ft at max from the console to guarantee the audio does not cut out. Also, 75% of the time you turn on the headset it will turn right back off the first time. I have waited months to leave a review in hope that SteelSeries would provide another update on the issues with this headset and Series X, but they have been quiet so I have given up. This will be the last SteelSeries product I purchase. Buyer beware... Last tip - I have had wireless headsets for Xbox for the last five years. Previously, I was using wireless headsets that had an USB receiver you plugged into the console for the headset to work with the console. The headsets that include this receiver instead of using the Xbox Wireless Protocol appear to work better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    CONNECTIONN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the audio is great and comforting but these are my second pair due to connections issue that it still has if you do get these GET THE WARRANTY you can exchange them later completely free

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Great build quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fit and finish but the connectivity could be way better I'm sure it could have been fixed with a update

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Oh heck no. These gotta go!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesus. How can anyone stand these? Constant clicking and crackling. Constant. I sit right by my Xbox, console and controller and headphones all within a few feet. I turned off all other wireless and bluetooth devices (my entire network is hard wired). Constant clicking or popping. Constant. Non-stop. Why on earth anyone would accept this for the price one has to pay! Not me! If this is the best wireless can do - no thanks. Shipping it back right now. There really is no need to give a rundown on any other aspect. I literally used these for less than 2 hours. I honestly couldn't stand it. Maybe they were defective. Maybe not. When I lay out this level of money - I do not expect such a poor level of performance. Seriously? I can't go 20 seconds without a crackle and a pop? Oh yeah and they shut off a couple times as well. Just BOOM! DOWN! Right in the middle of use. Poor quality. Poor experience. And the old fashioned USB port was also a shocker lol. My bad. I thought these were a fairly new model. My bad indeed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best microphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive bought a lot of headsets for xbox, pc, ps, nintendo switch. And this by far for the price has to he the best one ive bought. Ive always had people tell me they hear everything in my background amd woth this piece no one hears anything unless your screaming in the background.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best for under 200$

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sound great took about 5 seconds to pair up

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very comfy and works wonderfully with Xbox and discord at the same time. Amazing headset

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Good sound quality and great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    It would be a great headset if it worked

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have been through 3 of these in a months time. The first one had connectivity issues, the second one my microphone wouldn't work at all and the third one made some weird buzzing noise and won't work anymore. When I turn it on now it will buzz like crazy and no lights even turn on. It won't even charge. I loved the Bluetooth and the microphone when it worked but the chat/game volume mix is a little tricky to get good and people will have a tough time with that. I wish it didn't have these problems because I would love to keep using it but I don't trust getting another one. I'm going to try the Lucidsound LS35X and see how that goes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well connected to Xbox, and Bluetooth to phone. Have had no issues charging. Fits well on my head

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great headphones for xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and they have Bluetooth so you can answer phone calls with out putting your controller down

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Steelseries Arctis 9x

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, excellent audio quality, good mic, very comfortable for extended playing time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SteelSeries - Arctis 9x Headset for Xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SteelSeries - Arctis 9x Headset for Xbox - after using multiple headsets over the years, these are by far the best. Easy to connect - work well with online gaming on Xbox. A must have item for online gaming on Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would spend this much on headphones. Totally worth it. Great sound. Super comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming and great sounds. No wireless charging but great battery life. Just what I needed for gaming.

    I would recommend this to a friend