Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4 out of 5 stars with 2514 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,514 reviews
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty Good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset the most comfortable in the market my only issue is I wish it was a little louder but other then that not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Sound quality is great and Bluetooth is great. Thank you Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality and function of these headphones. Easy to use and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Overpriced

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset sound quality is good, volume mix for in game/chat is terrible. Battery life is decent.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Awesome when they fully work.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving these 4 stars because they sometimes disconnect randomly which is irritating. Other then that it is a really good headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset with loads of base. I use it on Xbox series x and can hear everything playing warzone. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely worth the money.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear, easy setup, comfortable to wear, worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. I love how easy it is to connect to my devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset, just some possible longevity issues.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this headset for almost two years now. It has been great! I have used it with my xbox, PC (using the windows 10 adapter thing), and phone. The build quality is on the cheaper side. I recently started to have some issues with the audio stuttering/clipping out/static sounds. But other than that, this headset is great!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Love Theses!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, Great Bluetooth connection to phone and Xbox. super smooth

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    awesome headset for my xbox

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable headset that I use on my Xbox Series X.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sounds great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a pair of turtle beaches as well as these. I think these are more comfortable and work well with my new Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy,clear and long lasting. Best gaming headphones I own

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    terrible product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones based off of all of the gaming magazine and review websites. All I read was how wonderful they are and how great they sound. Unfortunately, those reviews didn't use these headphones for more than a few days apparently, because that's when they issues start to creep up. Sound quality- when they actually produce sound- is great. I play a lot of FPS and battle royal games, and I can hear every footstep. However, the sound quality doesn't make up for the fact that I have to reset them, turn them off and on, and stop using them constantly. My mic will stop working mid game to where I can't communicate at all with my teammates. The connection drops all the time, even though I'm less than 6 feet away from my Xbox and no where near my router. The buttons randomly stop working to where I can't adjust anything. For $200, you would think these would be a better quality product. Save yourself the headache and frustration and buy a different product!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Good but Questionable Durability.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 1 year and then has had connection problems, turns off randomly, and audio cuts out. The first year it did work well which is why I still gave it 3 stars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Constant Disconnects and Interference

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, these have constant and frustrating interference issues and I WOULD NOT BUY THESE AGAIN. I expect “kinks” like this to be worked out on a $200 set of headphones that has “proprietary Xbox technology” but nope, they drop signal or crackle at least every 10-15mins or more frequently. The headphones are nice (when they work) which is why I gave 2 stars. One star for the comfort and one star for the mic, which when my friends can hear me, they say sounds great. I missed the return window by a day, otherwise I’d have sent these back and bought different ones. The draw to these was the completely wireless operation which would be nice if it didn’t drop signal constantly. Also the support is garbage. They essentially tell you to turn off all of your wifi devices and disable all but one of the bands on your router. This is not a feasible solution. Not to mention ANY kind of wireless device causes interference as well, not just wifi. Baby monitor? Interference. Bluetooth subwoofer? Interference. Strong poot? Probably interference with that too. Very disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Wouldn't purchase again for XBox gaming

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love and hate this gaming headset---when it doesn't pair with a passing by bluetooth enabled device, it works w/o issue for XBox but signal does drop off continuously. This headset has great sound, microphone, and music sounds great, I would simply suggest biting the bullet if you are looking for the best headset and pony up for the Astro's-- Would like to return if not too late and get Astro's myself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    But these!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great, no problems and I have not charged it since Christmas and I play often. Sound is great. Microphone is amazing. Noise cancelling is awesome! Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headset!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful headset! This is the 3rd one I've gotten of this exact pair, they normally last me about 2 years or more with me beating up on them which is amazing! This time I decided to get the replacement insurance for only a little more, because it saves me from having to pay full price for them again. Best headset on the market to me! Couldn't ask for any better!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and good battery life. First wireless headset and I've loved it

    I would recommend this to a friend