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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,514 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset, It’s worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had many headsets before like the hyper x and turtle beaches and this doesn’t compare to any of them. I play pubg and it’s really important to hear food steps and with this headset you can hear everything from far away. It has to volume buttons, so if you’re in a party and are trying to hear more of the game you can adjust it. Best headset hands down

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Easiest set up and connection, with the best sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had issues with wireless headsets and connectivity for the longest time, they always require me to go back and forth in my settings to change the sound output, and being that I have a dolby atmos sound setup connected to my Xbox, this gets quite annoying, but with this headset it is no longer, it connects to the Xbox as would a controller!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Connectivity Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of connectivity issues with the Xbox Series X. Constant cutting in and out. Other than the cutting out they have good sound quality and they are comfortable. I would return them if it wasn’t too late.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    X9 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headset I used You can Here 1st steps and other things very clearly

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits great! No issues with the connection or bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    There alright I guess

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong the quality of these headphones are great. The sound is very clear and crisp. The problem I have is its connectivity and how it works. For some reason they cant seem to stay connected or work properly. You have to constantly pair them up again and reset them and etc.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, not too loud. Would recommend this headset just a bit pricey

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset money can buy. Same features as pro edition which is twice as expensive, features on this headset are easier to manipulate and use. Pairing is easier, charging is easier. Incredible sound quality and control, a worthy investment for hobbyists or pros. It makes a competitive difference in games.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    I would not buy this again

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headset. The surround sound audio is not great. It's hard to tell where enemies are coming from. I'm not sure I would buy this if I could do it over again. It's expensive for what it is.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Truly Wireless gaming headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased about this purchase. Works great, and best of all every one can hear me and understand me. I don't sound like I am underwater anymore. Second best of all I can listen to my spotify music while playing or take phone calls while playing. That by itself is nice. The battery life is great on it.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, i didn't like it as much as i thought i would. I prefer turtlebeach 700. This headset just didn't have that great of a sound and constantly loses connection. It just might be an outdated version, since it still charges with micro usb.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Very disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay... not worth the 170 I paid with a coupon. Mute doesnt work in some games. Headset is super loose so... if you plan on moving your head at all while wearing it... it's going to fall off. Sound quality is good enough... I dont know enough about wireless headsets to speak on that in more detail. Bluetooth is trash, constantly cuts out and no one can hear me on the phone when I'm using the headset. You can use it on the computer but everytime you turn it on the xbox will turn on as well. Annoying. The style is too gamerish so.... keep that in mind if youre going to wear it during zoom calls for work or anything like that. Overrall... I can't recommend this headset. If this is really the best you can buy for xbox series x... I'd say just stick with your speakers if its possible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty good headset a bit smaller than i thought.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty comfortable just takes a bit getting used to and it feels pretty small but is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Range

    Rated 2 out of 5 stars

    Distance review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal sound and amazing ease of connection, but garbage distance. My media room is large and I cantvsit on my couch and play. I have to scoot part of my sectional closet to use these headphones. These can only go 23 ft before they loose connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound solid frame super reliable battery sdfg

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Would recommend 10/10. Amazing to play.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say I love this headset I have them hooked to my Xbox series x with Dolby atoms and wow the sound is really crisp, and I also have them hooked to my leg cx through Bluetooth and signal is great no disconnects or interruption great signal strength. Awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Steel Series reigns superior

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will make my third Steel Series Arctis headset. Have this for my Xbox, the other Arctis 9 for PS and the old Arctis pro for PC. Love all of them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound,I love this headset! Can’t wait to use them for chat

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Prefect geadset for xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very well done you can connect to your phone or pc while still be connected to xbox to listen to music or answer phone calls!

    I would recommend this to a friend