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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,514 reviews
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones. Easy connection. Had them about a year now and start having problems. They cut out sound and have to turn off and reconnect.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Perfect headset!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset with everything you need for gaming & chatting

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset!! Top notch clarity and superior sound. Bluetooth connection makes it easy to enjoy without dealing with wires. Feels like it's built sturdy and strong. Shipping came in very good time. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice! Husband is a gamer and loves these. Comfortable and worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I’ve ever got is a complete game changer. I cannot listen to game quality a lot better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arctis 9x Wireless Gaming Headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great about the Arctis 9x headset. Only problem was I couldn't get sound to work with PC blue tooth setup so I returned and got Logitech - G PRO X Wireless headset. Would have gave excellent rating but could not give with problem with PC.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Steel series is a winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a fantastic headset. I say to use with no cradle. It has lost connection with my series x a few times but I’ve read that they have fixed that with a firmware update that I’m just too lazy to download.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Buy them

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing and so far have out lasted most of my other headsets. The battery life will last a good gaming session. I definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great battery life and connectivity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like that I can listen to my phone's music through bluetooth while connected to Xbox audio.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be careful on this one guys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so check this I absolutely love this dang headset but be carful because I went thru 2 of them and both had problems after about a day or two days of use, my first one just turned off in the middle of a game at 1:30am so that made me mad cause it wouldn’t turn back on so I had to go to sleep wake up and go return it for another one that did the same thing 5 days later, so i fully returned it and got my money back!! 10/10 wouldn’t recommend unless u get there protection plan so in that case your allowed to return the item if it stops working after the 15 day mark!! Who knows you might get lucky unlike me and get a fully working and functional headset, this is not a paid review so take this like a grain of salt when u go to spend 250$+ on a headset...!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connection and sound is fantastic. The features are great too.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not worth the price tag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the Arctis 9x and I’ve been having connection problems since the day I bought them. I’ll admit when they do work they’re awesome but there are unfortunately just too many problems with this product. The other day they wouldn’t even turn on, I couldn’t charge them or anything, it was like they just froze, there was no sound or lights. I could’ve just gotten a bad pair but it seems I’m definitely not the only person to have connection problems. It has just been a very underwhelming product for me and I hope they improve it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Gaming Audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Love the mute option/location. Comfort is above the rest!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    You can feel the quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for Xbox it’s wireless no usb connection or I can’t find it I don’t know xD

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Excellent wireless gaming headset.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best wireless headphones for Xbox. They support the native Xbox wireless protocol so there is no adapter, dongle, etc. audio gets choppy when batteries are low. Can play while plugged into usb charger.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a turtle beach stealth 600 before this and had it break so replaced with the 9x and the quality seems much better and I feel like the sound quality for in game footsteps and overall sound quality is better for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent console headphones 2nd time buying this headset

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Would not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I basically have a $200 paper weight. When the headset wants to work it sounds great. But getting it to stay connected is the battle here. Headset does not stay connected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greattt!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones for gaming !! They sit good on your head and are easy to adjust from my size to my sons

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and really cool that I can connect to my iPhone and Xbox at the same time.

    I would recommend this to a friend