Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4 out of 5 stars with 2514 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,514 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great! Easy to change between my PC and my console. Worth the money!!! Best headset I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    please read before buying !

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so, I got these headphones because I was in a rush to get one, they are okay in sound, and the headset is comfortable but the firmware SUCKS, I literally had it less then 3 weeks and it blew out on me, wouldn't turn off, I heard myself but others couldn't hear me, I got no audio playing on it, I tried to hard reset it, and made it so much worse ! plus to hard reset it its a very tiny hole and you need something as small as that hole to press on a "button" but it just did absolutely nothing. would not recommend at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset ive ever had. Clear, crisp sound. Works amazing with shooters.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great wireless headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headsets, once it syncs with Xbox it notifies me and also connects to my phone so I can listen to messages or music while I game. Comfy headset , no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good and durable headphones.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son a year ago and they are still in great shape and used frequently. Son says the sound is really good too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I’ve ever owned. They’re now primarily used for listening to music and they work great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fantastic for my son. he says he can hear footsteps behind him so he doesn't get crept up on. the mic is crystal clear per the people he plays with.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product, very comfy.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming headset out there in my opinion, wonderfully comfortable and easy to use sound mixing. I bought a series 7 and upgraded to this one.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Overall pretty good

    |
    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset, lasted about 2 years before eventually breaking, wish it lasted longer but can complain.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    My opinion on the Arctics 9x

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! Worked the moment I turned it on, some connection issues but those are very VERY rare. Overall a great headset for listening to music and Xbox

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Steel series headset

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headset! Never had any issues with them. Great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5 star

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, good quality sound. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset sounds amazing. I use it for Xbox and I also use Dolby Atmos with it. The sound is clear, I can hear footsteps while playing Cold War.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headset! Only problem I had with the headset was the cutting out (sound). I ended up preferring the Turtle Beach Stealth 700 Gen 2 because of the better bluetooth and the better sound.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried so many headsets hundred dollars up to 300 and no headset At Best Buy is better than these for the Xbox! I love it

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Last headset i will need

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might be a little pricey, but definitely worth it! Add on their protection plan, and it makes it worth it over and over again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headset for the most part kinda weak around the swivel points on the earcups due to the volume adjustment being there too and the Bluetooth audio could use some work but overall would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Game Time

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and no problems at all with this product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth the Money

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: comfortable headstrong, easy adjustable volume, speaker mute button, easy setup, love love love the adjustable and retractable mic. No cons

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Good Quality, Interesting Experience

    |
    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headset however, after almost a year of use, the left ear cup fell off and was left dangling by a wire.

    I would recommend this to a friend