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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,514 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    When are they going to get fixed???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design, comfortable for sure. But the internals have issues. KNOWN connectivity issues from both steel series and Microsoft yet nothing to fix them. Once you get them working, after resetting console and factory resetting headset multiple time to get them working, they sound amazing. But you’ll spend about 15 minutes of your time every time you turn your console on

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a present for my husband. Initially for gaming but it is so good that he uses for work meetings and even to mow the yard.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones, my son loves them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the fact that they do cancel out noise, dislike that when I call my son he can't hear me, lol. So I guess it is worth the $$!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Xbox wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones good sound qualityfor the price that i paid

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arctis 9x

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, just wow. I've had so many different headsets. Thresher ultimate, a50s, turtle beach 600/700; these really do seem to be my favorite so far.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Nice feature

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Bluetooth and Xbox audio works at the same time,. Has issue staying connected tho. Sound quality isn't the best I've had either.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good headset, super comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset and super comfortable. Sometimes disconnects when first turning on, but other than that its been great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Better options out there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a pretty good life out of them they worked okay. Wish it had a slider volume on the head phones for bluetooth, game, and game or party chat but it doesnt only one sloder as a master volume. Id give it 3 stars but mine just randomly quit working and died a little less than a year of having them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth
    Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Terrible connection and range

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! How terrible. The quality is super good and the Bluetooth feature is awesome for watching videos while also playing and talking online. But.... these things disconnect if you walk away. I can’t even go into my room 10 feet away without them disconnecting. Sometimes I’m left dumbfounded by how bad the range is. These are great if you don’t ever need to move from your chair

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pricy but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A replacement for my son’s broken Xbox headphones. A bit pricey but he says they’re the best he’s used. If he says they’re good, they’re good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound but no walking

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones themselves. They sounded grate. The way you can play the game and listen to music or take a call at the same time was cool. The mute light was cool too. But on that note I always lost connection if more then 12feet would disconnect and would have to turn off and back on to start to work again. The battery only lasted about 10 hours on a full charge at first then only 3 hours then at the end battery wouldn't charge at all so I returned they only lasted 3 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not super comfortable the band digs into ur head after awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Steel series 9x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid headset a lil funny when connecting to new devices but other than that I’m totally pleased great headset for Xbox series X

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No disconnection problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little worried about buying these with some reviews with disconnection problems. I upgraded firmware and havent had them drop connection once. Great sound and mic. Onlt thing with the mic is I wish it wouldnt pick up every little noise. The knobs that control master volume and chat mixer can easily be moved while removing or putting on the headset which is a little irritating. Only time ive had a disconnection was walking away from the xbox to another room and having to power cycle to get synced back up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the Xbox. Works well, paired easy. Would recommend. Good sound and mic

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Coopee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rhe head set os great they are. Oiae resuction my gra daon love them he is frew to move around since they are cordleas

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Poor Quality headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds keep breaking off, it’s been updated, it dies on me minutes after it’s been turned on, after fully charging the device, it keeps impairing the device from the console, It started 2 weeks after the purchase was made, stopped doing it so I gave it the benefit of the doubt but these last days the noise it has been getting louder, more static it impairs often even though I am sitting 2 feet away from my console.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Best for Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been the best headset for Xbox is have come across. I have owned a few other brands of wireless headsets and they don’t even compare.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headset for console

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming headset on the market really comfortable for big people like myself highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones with Okay Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build. Only issue would be the method of updating the drivers. Make sure you have a compatible PC or Mac to run the software.

    I would recommend this to a friend