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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,514 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves this headset. He says the sound quality is pwrfect for his gaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item performed just as described, and I got an amazing deal.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My ears are too big.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked this headset, the sound was good but my ears touched the hard plastic on the inside. I found it to be annoying and returned it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming headset I have ever owned!!! Make sure to get the atmos sound unlocked on your Xbox to really get the sound to bloom

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is okay. For this price I expected more out of a headset. The battery life is superb but thats probably because everything else lacks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent head phones.. blocks out noise and clearing listening.. incoming calls are good and other parties cannot hear conversations

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this headset, great sound quality and it has different sound settings for different situations

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great sound and build quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues since I've been using them and exactly what I expected. Definitely appreciate that there is no need for a dongle to connect to the Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gaming headset

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headset would recommend to and of my family members or friends

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2 great qualities that don't work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key aspects to this headset that made me buy it - connecting to the PC via Bluetooth (without an Xbox wireless dongle) and connecting to your Xbox via Bluetooth simultaneously. The worst part is that it isn't good at doing either of these. If you connect it to your Xbox for wireless chat, it will ALWAYS turn your Xbox on when you power on the headset. There is no way around this besides unpairing the headset. On top of that, if you have it paired to your Xbox, when you power off your Xbox it will power off the headset. At least, that was my experience, read the later half of this review to determine if that is always true. The connection to the PC via Bluetooth seems to be very fragile. It will drop the connection off and on. I noticed that if I put my hand over the receiver it will just drop the connection altogether. I've tried connecting the headset just to Bluetooth and just to Xbox's Bluetooth by themselves and saw no improvement. So far, I believe there is a defect in the current headset I bought. It will just turn off for no reason after about 10 minutes of use. I let it charge for hours and confirmed it's fully charged. I checked the firmware as well to confirm it was the most up-to-date. Since there is nothing else I can do, I'm just planning on returning the headset. Others have mentioned the lifespan of the headset not being great, so my expectations aren't high here. I plan on spending the extra $100 more on a better quality Astro headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not compatible with XBox Series X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones (sound quality and build) but if you have XBox series X dont even think about buying these. They are not compatible with it, even though the box says they are. Ongoing issue with connectivity, they constantly disconnect/reconnect. Microsoft doesnt seem to have any desire to address the issue and SteelSeries don’t seem to care either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I did my research and decided to go with these and i do not regret it

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset that works flawlessly with Xbox wireless. It also connects to bluetooth for easy use watching videos or answering phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    idk headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good headset i would recommend i cant hear anything else when i put them on its a good headset and very good for xbox pc

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    You can't hear me now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great.. When it works. It will not stay connected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect gaming headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mid 20 year old requested these for the holidays to go with his new game system. He said he loves them. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headset for price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset works good if your playing games where you need to listen closely

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually use this to work from home with as well as gaming. People can hear me very clearly, and I them. I am very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for Xbox and phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones it sounds great I would buy these again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my series x and I love them. Going wireless was a smart choice. The mute option and sound quality are both fantastic

    I would recommend this to a friend